ADP Workforce Now vs. Betterworks

If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.

Incentivized

BetterWorks really helps keep track of quarterly objectives, as long as the entire company follows the OKRs framework. The objectives and key results of each employee can be linked to the general objectives of the organization and that really helps align on the same mission. I wouldn't recommend using BetterWorks as a standalone platform to follow up on objectives if the rest of the organization is not on board with the OKRs framework.

Incentivized

• HRIS that is personalized for the employee and addresses DE&I needs.
• Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
• Onboarding is an excellent way to stay in compliance and have all documents completed.
• Tax and Banking and resolution to any issues.

Incentivized

• Web based platform with everyone being able to access it anytime anywhere
• Allows for company wide OKRs management and promotes transparency
• Has some reporting functionalities

Incentivized

• I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
• Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.

Incentivized

• It's sometimes hard to see ONLY your milestones and goals
• Having more default units of measure might be nice (or being able to save your own custom ones)
• Native integrations with software (like HubSpot) would be great

Incentivized

Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.

Incentivized

We've been using it for going on four quarters now and it's become part of how our team plans our work for the quarter, holds ourselves accountable, and decides who is doing what work and why. Without it we'd certainly have to replace it with something else - plus it's so nice to see the other departments and top company goals so easily.

Incentivized

I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.

Incentivized

Overall the platform is clean and easy to use. It's quick to learn and not unnecessarily complex. While a few specific filtering features can be wonky it's nice that it's simple and clean. There are a lot of icons where words may be more appropriate in the navigation but otherwise the platform is easy to use and quick to hop into and check in.

Incentivized

ADP outages are very rare

Incentivized

Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far

Incentivized

I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.

Incentivized

In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.

Incentivized

At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.

Incentivized

Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.

Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.

Incentivized

I have used Asana, Jira, and VersionOne. I find BetterWorks the most intuitive and organized. It is fairly easy to use and learn, as long as everyone else does the same. Since the team implemented the quarterly reviews and stayed on top of using it, it has been successful so far.

Incentivized

It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.

Incentivized

• ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
• The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
• We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.

Incentivized

• A tool like this was highly viewed by the new hires as it shows the company's commitment to track everyone's contribution to corporates goals
• Provides transparency into what each team does
• The implementation was a big effort

Incentivized