What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.6 out of 100

Likelihood to Recommend

BetterWorks

[BetterWorks is a] good fit for a 250+ employees company that implements firm wide KPIs/OKRs system to measure employee performance and track corporate goals and progress, promote transparency and accountability.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

It's suited for any support team, customer experience team, or customer-facing team that wants to measure the satisfaction of their customers. Especially large/scaling support teams that handle inbound support of any kind.
Joelle Waksman | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

BetterWorks
9.0
Stella Connect, by Medallia
Corporate goal setting
BetterWorks
9.0
Stella Connect, by Medallia
Subordinate goal setting
BetterWorks
9.0
Stella Connect, by Medallia
Individual goal setting
BetterWorks
9.0
Stella Connect, by Medallia
Line-of sight-visibility
BetterWorks
9.0
Stella Connect, by Medallia
Performance tracking
BetterWorks
9.0
Stella Connect, by Medallia

Performance Management

BetterWorks
7.6
Stella Connect, by Medallia
Performance plans
BetterWorks
8.0
Stella Connect, by Medallia
Plan weighting
BetterWorks
8.0
Stella Connect, by Medallia
Manager note taking
BetterWorks
8.0
Stella Connect, by Medallia
Performance improvement plans
BetterWorks
7.0
Stella Connect, by Medallia
Review status tracking
BetterWorks
8.0
Stella Connect, by Medallia
Rater nomination workflow
BetterWorks
8.0
Stella Connect, by Medallia
Review reminders
BetterWorks
8.0
Stella Connect, by Medallia
Workflow restrictions
BetterWorks
6.0
Stella Connect, by Medallia
Multiple review frequency
BetterWorks
8.0
Stella Connect, by Medallia
Reporting
BetterWorks
7.0
Stella Connect, by Medallia

Pros

BetterWorks

  • Neat and easy to understand
  • Easy to sort by different critera
  • Shows how goals roll up in a tree/chart
Stephanie Casstevens | TrustRadius Reviewer

Stella Connect, by Medallia

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

BetterWorks

  • A detailed tutorial would be useful, especially with real examples of goals related to the industry
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • I wish there was more connection with our ticketing systems analytics. We measure KPIs from Stella, but also workflow related metrics within our ticketing system. Right now, managers have to go into multiple platforms to find the corresponding data. I wish Stella had an analytics connection of some kind.
Joelle Waksman | TrustRadius Reviewer

Likelihood to Renew

BetterWorks

BetterWorks 10.0
Based on 1 answer
We've been using it for going on four quarters now and it's become part of how our team plans our work for the quarter, holds ourselves accountable, and decides who is doing what work and why. Without it we'd certainly have to replace it with something else - plus it's so nice to see the other departments and top company goals so easily.
Stephanie Casstevens | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Usability

BetterWorks

BetterWorks 9.0
Based on 1 answer
Overall the platform is clean and easy to use. It's quick to learn and not unnecessarily complex. While a few specific filtering features can be wonky it's nice that it's simple and clean. There are a lot of icons where words may be more appropriate in the navigation but otherwise the platform is easy to use and quick to hop into and check in.
Stephanie Casstevens | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Support Rating

BetterWorks

No score
No answers yet
No answers on this topic

Stella Connect, by Medallia

Stella Connect, by Medallia 10.0
Based on 2 answers
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Alternatives Considered

BetterWorks

BetterWorks provided more functionalities and could cover both performance evaluation and OKRs management. It also presented to have a more robust support.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

I actually liked AskNicely, but the UI was better and more aligned with our brand on StellaConnect. Also, the values and research behind how they build and structured their satisfaction surveys really aligned with the experience we wanted to provide to our users.
Joelle Waksman | TrustRadius Reviewer

Return on Investment

BetterWorks

  • Results driven objectives
  • Alignment of goals across organisation
  • Transparency
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Pricing Details

BetterWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BetterWorks Editions & Modules

Edition
BetterWorks Enterprise Goals Platform$151
  1. Per User per Month
Additional Pricing Details
Volume discounts apply.

Stella Connect, by Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect, by Medallia Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BetterWorks
7.0
Stella Connect, by Medallia
10.0

Likelihood to Renew

BetterWorks
10.0
Stella Connect, by Medallia

Usability

BetterWorks
9.0
Stella Connect, by Medallia

Support Rating

BetterWorks
Stella Connect, by Medallia
10.0

Add comparison