What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Performance and Goals

    9.0

    BetterWorks

    90%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    BetterWorks ranks higher in 5/5 features

    Corporate goal setting

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Subordinate goal setting

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Individual goal setting

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Performance tracking

    9.0
    90%
    4 Ratings
    N/A
    0 Ratings

    Performance Management

    7.6

    BetterWorks

    76%

    Stella Connect, by Medallia

    Feature Set Not Supported
    N/A
    BetterWorks ranks higher in 10/10 features

    Performance plans

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Plan weighting

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Manager note taking

    5.2
    52%
    2 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Review status tracking

    8.0
    80%
    3 Ratings
    N/A
    0 Ratings

    Rater nomination workflow

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Review reminders

    5.2
    52%
    3 Ratings
    N/A
    0 Ratings

    Workflow restrictions

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Reporting

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Stella Connect, by Medallia is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.6

    BetterWorks

    76%
    5 Ratings
    9.0

    Stella Connect, by Medallia

    90%
    2 Ratings

    Likelihood to Renew

    10.0

    BetterWorks

    100%
    1 Rating

    Stella Connect, by Medallia

    N/A
    0 Ratings

    Usability

    9.0

    BetterWorks

    90%
    1 Rating

    Stella Connect, by Medallia

    N/A
    0 Ratings

    Support Rating

    BetterWorks

    N/A
    0 Ratings
    10.0

    Stella Connect, by Medallia

    100%
    2 Ratings

    Likelihood to Recommend

    BetterWorks

    BetterWorks really helps keep track of quarterly objectives, as long as the entire company follows the OKRs framework. The objectives and key results of each employee can be linked to the general objectives of the organization and that really helps align on the same mission. I wouldn't recommend using BetterWorks as a standalone platform to follow up on objectives if the rest of the organization is not on board with the OKRs framework.
    Read full review

    Medallia

    The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
    Read full review

    Pros

    BetterWorks

    • Web based platform with everyone being able to access it anytime anywhere
    • Allows for company wide OKRs management and promotes transparency
    • Has some reporting functionalities
    Read full review

    Medallia

    • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
    • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
    Read full review

    Cons

    BetterWorks

    • It's sometimes hard to see ONLY your milestones and goals
    • Having more default units of measure might be nice (or being able to save your own custom ones)
    • Native integrations with software (like HubSpot) would be great
    Read full review

    Medallia

    • Ability to create and send out different surveys triggered by different customer touchpoints
    • Ability to create surveys that aren't focused solely on agent performance
    • Ability to break down and search the data based on different customer attributes, such as profession or state
    Read full review

    Pricing Details

    BetterWorks

    Starting Price

    $15 Per User per Month

    Editions & Modules

    BetterWorks editions and modules pricing
    EditionModules
    BetterWorks Enterprise Goals Platform$151

    Footnotes

    1. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Volume discounts apply.

    Stella Connect, by Medallia

    Starting Price

    Editions & Modules

    Stella Connect, by Medallia editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      BetterWorks

      We've been using it for going on four quarters now and it's become part of how our team plans our work for the quarter, holds ourselves accountable, and decides who is doing what work and why. Without it we'd certainly have to replace it with something else - plus it's so nice to see the other departments and top company goals so easily.
      Read full review

      Medallia

      No answers on this topic

      Usability

      BetterWorks

      Overall the platform is clean and easy to use. It's quick to learn and not unnecessarily complex. While a few specific filtering features can be wonky it's nice that it's simple and clean. There are a lot of icons where words may be more appropriate in the navigation but otherwise the platform is easy to use and quick to hop into and check in.
      Read full review

      Medallia

      No answers on this topic

      Support Rating

      BetterWorks

      No answers on this topic

      Medallia

      They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
      Read full review

      Alternatives Considered

      BetterWorks

      I have used Asana, Jira, and VersionOne. I find BetterWorks the most intuitive and organized. It is fairly easy to use and learn, as long as everyone else does the same. Since the team implemented the quarterly reviews and stayed on top of using it, it has been successful so far.
      Read full review

      Medallia

      We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
      Read full review

      Return on Investment

      BetterWorks

      • Results driven objectives
      • Alignment of goals across organisation
      • Transparency
      Read full review

      Medallia

      • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
      Read full review

      Add comparison