What users are saying about
3 Ratings
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Score 8 out of 100
21 Ratings
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Score 8 out of 100

Attribute Ratings

  • Revel Systems is rated higher in 1 area: Likelihood to Recommend
  • Peachworks, from Beyond and Revel Systems are tied in 1 area: Support Rating

Likelihood to Recommend

9.0

Peachworks, from Beyond

90%
2 Ratings
10.0

Revel Systems

100%
5 Ratings

Likelihood to Renew

Peachworks, from Beyond

N/A
0 Ratings
9.0

Revel Systems

90%
1 Rating

Usability

Peachworks, from Beyond

N/A
0 Ratings
7.0

Revel Systems

70%
1 Rating

Support Rating

10.0

Peachworks, from Beyond

100%
2 Ratings
10.0

Revel Systems

100%
3 Ratings

Implementation Rating

Peachworks, from Beyond

N/A
0 Ratings
7.0

Revel Systems

70%
2 Ratings

Likelihood to Recommend

Beyond (formerly Peachworks)

It is a great system. I love the functionality, the ease of operation, and the custom reports (my favorite part). We can set certain functions for the store levels, and more functions for the corporate level. Inventory controls and costs are almost immediately updated, with very little lag time. It is pricey, and when we signed up it was only done with a once a year payment. Other programs we pay monthly.
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Revel Systems

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
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Pros

Beyond (formerly Peachworks)

  • Easily add and track inventory items
  • Recipe management that allows for built-in costing and calorie / nutrition reporting that is often required by local, state and national regulations
  • Cloud based employee scheduling ensures that staffing levels are adequate, employees are happy and surprises are limited
  • Very easy to learn and train new employess
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Revel Systems

  • Revel Systems is a very simple POS to operate for our employees
  • They are constantly improving and updating
  • Revel has integrated with COMO
  • Reporting is very straight forward and easy to use
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Cons

Beyond (formerly Peachworks)

  • Some custom reports can have errors in our register system is altered (time punch edits).
  • Exports can't be customized by font style or size, and must be done within Excel.
  • Cost. It is a big program, and we have Enterprise, plus six restaurant locations, so we have a lot of info on it.
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Revel Systems

  • We experienced multiple system failures when first implementing Revel.
  • Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
  • Some reporting limitations that our finance department needed
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Pricing Details

Peachworks, from Beyond

Starting Price

Editions & Modules

Peachworks, from Beyond editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Revel Systems

    Starting Price

    $99 *per month

    Editions & Modules

    Revel Systems editions and modules pricing
    EditionModules
    POS software cost$991

    Footnotes

    1. *per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    *This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.

    Likelihood to Renew

    Beyond (formerly Peachworks)

    No answers on this topic

    Revel Systems

    We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
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    Usability

    Beyond (formerly Peachworks)

    No answers on this topic

    Revel Systems

    It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
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    Support Rating

    Beyond (formerly Peachworks)

    We have a support representative, and whenever I've needed help customizing a report, or some numbers aren't coming through correctly, they are only one email away. It's very timely in response. They can view our system from the backside, and have fixed problems for me with integration or just a formula wrong in one of my custom reports.
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    Revel Systems

    We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
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    Implementation Rating

    Beyond (formerly Peachworks)

    No answers on this topic

    Revel Systems

    Not for this one
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    Alternatives Considered

    Beyond (formerly Peachworks)

    PeachWorks is far more comprehensive than TouchBistro. TouchBistro is more focused on allowing customers to take orders tableside. This is an important strategic initiative by many of our franchisee clients but we have found that the software is fairly limited beyond this functionality. TouchBistro does not integrate into the entire restaurant's operations so a restaurant must also purchase and install additional software.
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    Revel Systems

    • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
    • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
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    Return on Investment

    Beyond (formerly Peachworks)

    • On average, PeachWorks reduced food costs by 7% - a huge amount in the thin margin quick service food business
    • On average, PeachWorks reduced instances of under-staffing by 9 hours per week which we estimate is worth approximately $25,000 in additional revenue per year
    • On average, PeachWorks reduced back-office tasks and accounting by 2.2 hours per week which we estimate is worth approximately $14,300 in additional profits per year
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    Revel Systems

    • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
    • We have almost endless data to look back on and help make business decisions
    • It's easy to train, which reduces labor.
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