Likelihood to Recommend Beyond (formerly Peachworks)
It is a great system. I love the functionality, the ease of operation, and the custom reports (my favorite part). We can set certain functions for the store levels, and more functions for the corporate level. Inventory controls and costs are almost immediately updated, with very little lag time. It is pricey, and when we signed up it was only done with a once a year payment. Other programs we pay monthly.
Read full review For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
Read full review Pros Beyond (formerly Peachworks)
Easily add and track inventory items Recipe management that allows for built-in costing and calorie / nutrition reporting that is often required by local, state and national regulations Cloud based employee scheduling ensures that staffing levels are adequate, employees are happy and surprises are limited Very easy to learn and train new employess Read full review The ability for guest to select a receipt type. Allowing to enter in different types of orders (current in-store orders, future orders, house account orders, and more). The convenience of touch screen use and strong calibration. Ability to swivel tablet from employee to guest. Read full review Cons Beyond (formerly Peachworks)
Some custom reports can have errors in our register system is altered (time punch edits). Exports can't be customized by font style or size, and must be done within Excel. Cost. It is a big program, and we have Enterprise, plus six restaurant locations, so we have a lot of info on it. Read full review Though sales details are available in real time, the analytics take 2-3 days to post. So if you are looking for specific modifications you'll have to wait. Though you can edit the menus directly from the devices and move them around like you do on a smartphone, it doesn't give you a sorting option. If you're OCD like me, you have to alphabetize my hand. Read full review Likelihood to Renew Beyond (formerly Peachworks)
There are many features I wish Toast had that it currently does not, but we are likely to renew this year because given Toast's recent increase in funding and expanding of their staff, we are hopeful some of these issues will finally be resolved in 2019. Plus, though I've never done it, I'd imagine that switching to another POS system would take a ton of time, money, and resources---things most businesses don't have a lot of. So we'll sit tight with Toast for now and see what they come up with this year in terms of fixing our biggest pain-points.
Read full review Usability Beyond (formerly Peachworks)
Toast POS is a great basic POS tool, having some features I didn't think would be possible at this price point, such as:
processing CC payments in "offline mode" in case there is an internet outage kitchen display screens collecting payment from customers using a handheld right at their table pre-approving card payments to assure the customer has enough money to pay for their order, etc That being said, I still feel that Toast misses the mark on some things that I truly would consider 'common-sense' features, such as:
providing hardware that connects the Register Screen (Elo) to the Cash drawer so it doesn't fall off the table when flipped over for customer signature accepting physical and e-gift cards as payment on their own online ordering platform (ToastOO) a Rewards Program that allows for online enrollment, rather than holding up quick-serve lines to sign up a Promo code feature that allows you to add basic restrictions such as Limit 1 per customer, or date/time limitations increasing in-store operations efficiency by creating more straight-forward ways to manage restaurant/ToastOO hours, and Delivery/Takeout quote estimates Facing these issues after 3+ years has been a frustration. We hope Toast has some solutions in mind that they will be implementing in 2019.
Read full review Support Rating Beyond (formerly Peachworks)
We have a support representative, and whenever I've needed help customizing a report, or some numbers aren't coming through correctly, they are only one email away. It's very timely in response. They can view our system from the backside, and have fixed problems for me with integration or just a formula wrong in one of my custom reports.
Read full review Alternatives Considered Beyond (formerly Peachworks)
PeachWorks is far more comprehensive than
TouchBistro .
TouchBistro is more focused on allowing customers to take orders tableside. This is an important strategic initiative by many of our franchisee clients but we have found that the software is fairly limited beyond this functionality.
TouchBistro does not integrate into the entire restaurant's operations so a restaurant must also purchase and install additional software.
Read full review Toast is so much easier to use than Breadcrumb. The display is so much easier to navigate. The card readers are more quality with Toast. Chownow was hard because it had its own printer, different than our kitchen printer, for to go orders, but now with Toast's all in one ordering we get the to go orders sent to the kitchen with the same ease as if they were getting fired from the main floor.
Read full review Return on Investment Beyond (formerly Peachworks)
On average, PeachWorks reduced food costs by 7% - a huge amount in the thin margin quick service food business On average, PeachWorks reduced instances of under-staffing by 9 hours per week which we estimate is worth approximately $25,000 in additional revenue per year On average, PeachWorks reduced back-office tasks and accounting by 2.2 hours per week which we estimate is worth approximately $14,300 in additional profits per year Read full review Offline mode has helped with ROI, as we are still able to process credit cards, whereas before we could not and would have to accept cash only. A streamlined and integrated online ordering platform has cut down on the need of a third-party platform. Customer loyalty program has really motivated customers to order more often with higher ticket averages. Read full review ScreenShots