15 Ratings
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Score 9.3 out of 100
14 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

BeyondTrust Privileged Remote Access

The Password Manager function is the main area that this solution provides tremendous benefit for me. It allows me to manage multiple passwords for different applications in a single sign-on environment.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

Gigya is a good product overall. It's great for going from "non-social" to 'highly-social" very rapidly. But as needs become more complex over time, the value starts to decrease a bit.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Identity Management

BeyondTrust Privileged Remote Access
7.6
SAP Customer Data Cloud (formerly Gigya)
ID-Management Access Control
BeyondTrust Privileged Remote Access
5.0
SAP Customer Data Cloud (formerly Gigya)
ID Management Single-Sign On (SSO)
BeyondTrust Privileged Remote Access
9.0
SAP Customer Data Cloud (formerly Gigya)
Multi-Factor Authentication
BeyondTrust Privileged Remote Access
8.0
SAP Customer Data Cloud (formerly Gigya)
Password Management
BeyondTrust Privileged Remote Access
9.0
SAP Customer Data Cloud (formerly Gigya)
ID Management Workflow Automation
BeyondTrust Privileged Remote Access
7.0
SAP Customer Data Cloud (formerly Gigya)

Pros

BeyondTrust Privileged Remote Access

  • It's comprehensive, intelligent and easy to use.
  • It has lots of features i.e. it allows special commands to be used whereas the other programs don't allow them.
  • This tool is effective in allowing you to access all your applications through a single sign-on page.
  • Actively manage the ongoing operational use of network devices, hardware, and application access via Secure App.
  • Bomgar Privileged Access deploys on-premises via a hardened physical or virtual appliance, or through the Bomgar Secure Cloud.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • Gigya provide a range of flexible APIs which support the development of bespoke engagement tools. They also provide out of the box engagement tools like comments and reactions.
  • Gigya's identity query tool makes it straightforward for users to query the user database using straightforward SQL queries.
  • Gigya's cloud storage is a safe and secure alternative to self-hosted databases.
Anonymous | TrustRadius Reviewer

Cons

BeyondTrust Privileged Remote Access

  • The menu system is a bit dated.
  • Sometimes the application takes a little longer than expected to load.
  • It has a somewhat clunky interface and some areas can accidentally be clicked causing issues due to no pop-up warning.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
  • We have talked to Gigya about it, and they are working on it.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 7 answers
It does everything we want on the technical side. I can't speak for the business die of the house, but from our point of view, the product is great.
Anonymous | TrustRadius Reviewer

Usability

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.2
Based on 6 answers
Admin panel is very clean and effective and manageable. Can't say enough good things about the UI. It's easy to use and enables to configure embeddable widgets by simply copying and pasting Java Script examples.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 12 answers
Very good across the board save for the previously mentioned commenting issues (moderation times out, unable to add to blacklist, some smaller issues)
Anonymous | TrustRadius Reviewer

Performance

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.4
Based on 12 answers
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Anonymous | TrustRadius Reviewer

Support Rating

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 8.6
Based on 14 answers
Fantastic support team. Very proactive. Not only do they answer questions in a timely manner, but they proactively show us whats coming in next releases. I can also share what I would like to see. They are very honest about what they can do, and what is not likely to be on the roadmap.
I never get any push-back from them about the hours of support. They are always willing to help.
They are also great about suggesting best practices that we might not have thought about. In other words, "Have you thought about doing it this way...".
Anonymous | TrustRadius Reviewer

Online Training

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 7.3
Based on 6 answers
We had multiple conference calls initially to get up and running. The developers had frequent status calls. But we generally didn't require much training. We have a large technical staff that didn't need much had-holding.
Anonymous | TrustRadius Reviewer

Implementation Rating

BeyondTrust Privileged Remote Access

No score
No answers yet
No answers on this topic

SAP Customer Data Cloud (formerly Gigya)

SAP Customer Data Cloud (formerly Gigya) 7.5
Based on 12 answers
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Anonymous | TrustRadius Reviewer

Alternatives Considered

BeyondTrust Privileged Remote Access

  • More secure
  • Firewall compatible
  • Privacy screen
  • Application sharing
  • Session recording
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

The three names that we were given to evaluate against Gigya by our tiger team were Bitium, OneLogin, and Janrain. The last one was just too new to the game, so after a brief review, we passed. We moderately considered Bitium, but OneLogin seemed to win against them more than they lost. In the end, it came down to Gigya versus OneLogin, and we decided to go with Gigya because of the overwhelming reviews of the outstanding customer service.
Anonymous | TrustRadius Reviewer

Return on Investment

BeyondTrust Privileged Remote Access

  • Mostly tracking, configuring data, and cloud security.
  • I've noticed seamless integration, functionality, and continuity.
Anonymous | TrustRadius Reviewer

SAP Customer Data Cloud (formerly Gigya)

  • By adding Google and Facebook as social sign up options, our signups have increased by 30%
  • By seamlessly integrating Gigya and our commerce engine we are able to use personalisation facets from multiple sources
  • Gigya allows customer services a single view of our users helping them to manage accounts and unsubscribe across multiple sites and domains
Gareth Beer | TrustRadius Reviewer

Screenshots

Pricing Details

BeyondTrust Privileged Remote Access

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Customer Data Cloud (formerly Gigya)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BeyondTrust Privileged Remote Access
8.0
SAP Customer Data Cloud (formerly Gigya)
8.0

Likelihood to Renew

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
8.4

Usability

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
8.2

Reliability and Availability

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
8.4

Performance

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
8.4

Support Rating

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
8.6

In-Person Training

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
7.3

Online Training

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
7.3

Implementation Rating

BeyondTrust Privileged Remote Access
SAP Customer Data Cloud (formerly Gigya)
7.5

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