BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…
In our line of work, the ability to provide a seamless and fast forward approach to support is important. It reflects positively on our support staff and teams when we can resolve issues quickly and effectively whether that's on servers, workstations, mobile devices etc. We have found the software to not be as beneficial on Linux Servers.
Cisco AnyConnect has allowed me to connect to the network when I am not at the office. For example, in an international digital campaign, it was possible to access readily important files and work on other collaborative working spaces without any violation of security measures. I noticed that there was a slight lag whenever several members of the team logged in at the same time during the weekend.
Remote access for macOS computers. We support primarily businesses that use Macs and good macOS support is very important.
Maintains logs and screen sharing videos of all sessions. It's peace of mind for us and also helps meet compliance standards that we can tell exactly what happened, every time we access a machine remotely.
Allows for easy management of hundreds of computers in a single app. We support hundreds of computers for dozens of companies. Finding the right computer to access is very easy and able to be done with just a few clicks.
Only issue I really have is the jump client goes to queu when our remote vendors shut down their machine. Works in our favor if we lose our connection but that never happens. And this is such a small issue but had to put something in here.
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
It is perhaps the second most functional tool we have, it will definitely be renewed every year. Our network is stable, which ensures that there is less for our technicians to troubleshoot, which frees them up to ensure other parts of the company are maintained. This keeps our costs low and our downtime at a minimum.
RemoteSupport has the most modern-looking interface I have seen. Its number of features, both nice to have and necessary, is better than any other competing solution on the market. They also prioritize security, so you can be confident that only the people you want accessing a given endpoint have access because their security can be configured to be role-based or as granular as you want.
It has many advantages and uses other than other common VPNs but it's very important to understand the problems and issues which till not solved yet. The major issue is there is no support system or no body is doing hypercare for clients or client organizations. Speed is good, but making a connection is worse, and nobody cares about it.
As far as uptime is concerned, Since Bomgar creates the Hardware and Software, they can make it the most reliable box in our datacenter, and they also have options for availability and redundancy that we didn't need to utilize, we have a manual fail-over process that we can invoke, but there are configurations that would allow for an automated failover as well.
I have been using Cisco AnyConnect for past two years and thus I can say very firmly that I have never seen the outage from the Cisco AnyConnect services either It is VPN, System Scans or the Network Connectivity. Talking about the errors likewise major errors I have faced throughout my period of use.
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
Absolutely no speed issues, and I see no evidence of slowdowns across any of the multiple platforms I use daily. It's operation is completely invisible most of the time, except where there is a loss of connection due to server issues or a loss of power. Everything loads quickly and accurately.
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Because whenever I log the case with Cisco support, yes they have come back with valid technical data. So this is what has happened and we could fix it in this way. That support will detail what happened and how to get it overcome very quickly. That's what I like. The support level we get is really good for the product
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Our Managed Services vendor helped us with the implementation. When we initially setup our AnyConnect using MFA for remote connectivity, the setup was easy and straight forward and worked just fine. After a year, we decided to change to an "always on" feature and use machine and user based security certificates instead of MFA. We had to open a ticket with Cisco support and have their assistance getting this feature to work. Turned out they had a small bug in the code for that version of AnyConnect and it has since been corrected. We have had no issues with the upgrades since that time. The deployment of the software to the user machines was done with SCCM and was straight forward. The user machine upgrades are easy - when the user machine connects and sees a new version available, it upgrades itself! What could be easier?
When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have that problem as it allows easy access for these customers.
Cisco is one of our core partners besides Microsoft and SAP. And so yes, we are utilizing very many projects from Cisco. I would mention the whole networking equipment, the routing equipment, the wireless LAN, and also when it comes to infrastructure to compute infrastructure, we are utilizing Cisco servers within our converged infrastructure Flex spot. So we have been running a flex bot from Cisco, NetApp, and VMware for 12 years, and we are still very satisfied with the product. We are looking forward to upgrading to the newest blades and fabric interconnect to continue this journey.
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
Cisco AnyConnect has been a speedy, reliable, and efficient tool for the creation of your own VPN whatever location that you've brought your laptop. Customer support is consistently top-notch, coming up with quick fixes to whatever difficulties are thrown your way. I would not hesitate to reccommend Cisco AnyConnect to any business that needs connected employees throught the world.
We are able to seamlessly work on multiple clients daily, and it allows us to quickly handle more projects at the same time.
Cisco AnyConnect has allowed our own company's coworkers to remotely connect back to the corporate network, easily assisting work schedules and processes, during the COVID-19 pandemic. Being forced to work remotely, meant our processes still happened quickly and efficiently, by being able to leverage and use Cisco AnyConnect VPN.
Even prior to the COVID-19 pandemic, I have worked 100% remotely for a few years now. This was always due to the reliable connectivity and ease of use with Cisco AnyConnect VPN. I live 2+ hours from our nearest corporate office, and even further from some of my client locations, and I have always been able to connect to any of my multiple Cisco AnyConnect VPN connections, within seconds.
