BeyondTrust Remote Support vs. GoTo Meeting

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BeyondTrust Remote Support
Score 8.8 out of 10
N/A
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A
GoTo Meeting
Score 8.0 out of 10
N/A
From GoTo (formerly LogMeIn), GoToMeeting is an online meeting, desktop sharing, and video conferencing software that enables users to connect via the internet. It hosts a suite of online meeting tools, including real-time screen sharing and integrated audio.
$12
per month
Pricing
BeyondTrust Remote SupportGoTo Meeting
Editions & Modules
No answers on this topic
Professional
$12.00
Per Organizer / Per Month for 150 Participants [billed annually]
Business
$16.00
Per Organizer / Per Month for 250 Participants [billed annually]
Enterprise
Custom Pricing
3,000 Participants
Offerings
Pricing Offerings
BeyondTrust Remote SupportGoTo Meeting
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPricing available by monthly or annual subscription, with discounts for annual commitments.
More Pricing Information
Community Pulse
BeyondTrust Remote SupportGoTo Meeting
Considered Both Products
BeyondTrust Remote Support
Chose BeyondTrust Remote Support
gotomeeting, Netviewer
Chose BeyondTrust Remote Support
I have used PC Anywhere, which is the worst solution in my mind. I would rather use VNC if Bomgar wasnt available to me. I have used Join.me, and GoToMeeting, but my preference is BOMGAR
Chose BeyondTrust Remote Support
WebEx, LogMeIn, Citrix GoToMeeting just don't compare to Bomgar. The functionality, feature set, architecture and overall cost are just superior.
GoTo Meeting

No answer on this topic

Top Pros
Top Cons
Features
BeyondTrust Remote SupportGoTo Meeting
Remote Administration
Comparison of Remote Administration features of Product A and Product B
BeyondTrust Remote Support
9.2
52 Ratings
5% above category average
GoTo Meeting
-
Ratings
File transfer9.049 Ratings00 Ratings
Instant message9.250 Ratings00 Ratings
Access to sleeping/powered-off computers6.231 Ratings00 Ratings
Session record9.242 Ratings00 Ratings
Annotations8.834 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
BeyondTrust Remote Support
-
Ratings
GoTo Meeting
8.1
408 Ratings
2% above category average
High quality audio00 Ratings8.5408 Ratings
High quality video00 Ratings8.6401 Ratings
Low bandwidth requirements00 Ratings7.5376 Ratings
Mobile support00 Ratings7.7323 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
BeyondTrust Remote Support
-
Ratings
GoTo Meeting
8.2
399 Ratings
4% above category average
Desktop sharing00 Ratings8.4399 Ratings
Whiteboards00 Ratings8.0273 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
BeyondTrust Remote Support
-
Ratings
GoTo Meeting
8.1
400 Ratings
2% below category average
Calendar integration00 Ratings7.9356 Ratings
Meeting initiation00 Ratings8.3387 Ratings
Integrates with social media00 Ratings7.7199 Ratings
Record meetings / events00 Ratings8.2363 Ratings
Slideshows00 Ratings8.2313 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
BeyondTrust Remote Support
-
Ratings
GoTo Meeting
8.1
369 Ratings
1% below category average
Live chat00 Ratings8.4359 Ratings
Audience polling00 Ratings7.9262 Ratings
Q&A00 Ratings8.1286 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
BeyondTrust Remote Support
-
Ratings
GoTo Meeting
8.2
369 Ratings
1% above category average
User authentication00 Ratings8.0331 Ratings
Participant roles & permissions00 Ratings8.3355 Ratings
Confidential attendee list00 Ratings8.2291 Ratings
Best Alternatives
BeyondTrust Remote SupportGoTo Meeting
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Medium-sized Companies
ISL Light
ISL Light
Score 9.0 out of 10
ClickMeeting
ClickMeeting
Score 9.3 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.9 out of 10
Webex Meetings
Webex Meetings
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BeyondTrust Remote SupportGoTo Meeting
Likelihood to Recommend
9.4
(111 ratings)
8.1
(443 ratings)
Likelihood to Renew
10.0
(63 ratings)
7.5
(51 ratings)
Usability
9.2
(29 ratings)
7.3
(35 ratings)
Availability
8.8
(9 ratings)
9.1
(2 ratings)
Performance
8.4
(7 ratings)
9.1
(2 ratings)
Support Rating
9.7
(28 ratings)
7.2
(52 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
7.3
(3 ratings)
Implementation Rating
10.0
(13 ratings)
9.0
(8 ratings)
Configurability
8.2
(2 ratings)
3.4
(2 ratings)
Ease of integration
9.1
(1 ratings)
3.0
(1 ratings)
Product Scalability
9.1
(5 ratings)
9.0
(1 ratings)
Vendor post-sale
9.1
(2 ratings)
4.0
(1 ratings)
Vendor pre-sale
9.1
(2 ratings)
10.0
(1 ratings)
User Testimonials
BeyondTrust Remote SupportGoTo Meeting
Likelihood to Recommend
BeyondTrust
I've been working with BeyondTrust's teams, with multiple customers and environments, and they consistently offer top-shelf support whether your environment has 250 users or 25000. Their staff is always patient and friendly in answering questions, working to resolve technical issues (should they occur), and they provide the information to help you understand how to do it yourself rather than perpetually relying on their technical consultants or engineers. They support Android, iOS, Linux, Windows, and macOS, providing instructions on how to interface with each system and make it as simple as possible to help your users regardless of what system they are working on.
Read full review
GoTo (formerly LogMeIn)
I provide regular training as a big portion of my job. There is weekly training with an infinite number of users in attendance on any given date—GoTo Meeting is not the best option for this because I would have to mute users as they join the meeting. However, I also provide frequent training sessions to a small number of users that feature more individualized content, and having them able to mute/unmute at will is a better fit for a smaller group with in-depth materials.
Read full review
Pros
BeyondTrust
  • Remote access for macOS computers. We support primarily businesses that use Macs and good macOS support is very important.
  • Maintains logs and screen sharing videos of all sessions. It's peace of mind for us and also helps meet compliance standards that we can tell exactly what happened, every time we access a machine remotely.
  • Allows for easy management of hundreds of computers in a single app. We support hundreds of computers for dozens of companies. Finding the right computer to access is very easy and able to be done with just a few clicks.
Read full review
GoTo (formerly LogMeIn)
  • Excellent audio and video quality.
  • Functional and easy-to-use screen-sharing feature for product demonstrations and presentations.
  • Possibility of recording meetings that we can later review and share with those who could not attend.
  • Possibility of managing the microphone of the participants in host mode so as not to disturb the entire event.
Read full review
Cons
BeyondTrust
  • Only issue I really have is the jump client goes to queu when our remote vendors shut down their machine. Works in our favor if we lose our connection but that never happens. And this is such a small issue but had to put something in here.
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GoTo (formerly LogMeIn)
  • We occasionally experience slow performance during screen sharing.
  • The help center should have detailed tutorials on commonly asked FAQs and also to initially set up the profile.
  • One of my initial thoughts regarding recordings was to edit them in the future when the product changes.
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Likelihood to Renew
BeyondTrust
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
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GoTo (formerly LogMeIn)
We used other software like goto meetings but found it best because of its user friendly interface and easy interfacing. It helped us in COVID and now we can say we are depending on it and love it. We recommend it to our friends company and they are also using it. It is very affordable and easy to integrate with system
Read full review
Usability
BeyondTrust
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
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GoTo (formerly LogMeIn)
The simplicity of GoToMeetings desktop, mobile, and web-based applications make it a very robust and user-friendly meeting solution. At times, it may be more complex than needed, but it is nice to have so many features that can be used if needed. Once installed, it is very easy to use and navigate.
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Reliability and Availability
BeyondTrust
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
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GoTo (formerly LogMeIn)
This application has always been available. Never an issue
Read full review
Performance
BeyondTrust
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
Read full review
GoTo (formerly LogMeIn)
This application is fast. Loads fast, no stall
Read full review
Support Rating
BeyondTrust
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
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GoTo (formerly LogMeIn)
When we have issues, they seem to respond quickly and do everything they can to help us. They have even tried to find other ways we could get more use out of their product, or improve the way we are currently using it. Overall, their support has been fairly good for us.
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In-Person Training
BeyondTrust
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Online Training
BeyondTrust
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
Read full review
GoTo (formerly LogMeIn)
No answers on this topic
Implementation Rating
BeyondTrust
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
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GoTo (formerly LogMeIn)
It was very easy and self-explanatory.
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Alternatives Considered
BeyondTrust
When we used Webex our customers often had issues because staff in medical offices don't always have easy access to browse the internet. We could send them an invitation but we would often go round and round with them. With BeyondTrust Remote [Support (Legacy)] we don't have that problem as it allows easy access for these customers.
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GoTo (formerly LogMeIn)
Many times, it seems like GoTo Meeting requires less bandwidth to run. We noticed with a few test machines that if you have over twenty video streams, this product could handle the load better than if we used Microsoft Teams and had many video streams.
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Scalability
BeyondTrust
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
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GoTo (formerly LogMeIn)
No answers on this topic
Return on Investment
BeyondTrust
  • Bomgar will easily turn a 45 minute phone call into a 5 minute support session. You can't get back that extra 40 minutes any faster.
  • Customers who complete the post session survey have all rated the service either high or very high. We love having happy customers.
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GoTo (formerly LogMeIn)
  • Any collaboration app these days are now a great addition for those organizations which have more than one office and they need to collaborate with each other.
  • GoTo Meeting can contribute to cost savings by reducing the need for extensive travel, accommodation, and related expenses associated with in-person meetings especially in case like us as we have multiple branches.
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ScreenShots

GoTo Meeting Screenshots

Screenshot of GoTo App - Create Meeting (Out of Session)Screenshot of GoTo App - Join Meeting (Out of Session)Screenshot of GoTo App - Meeting (In Session)Screenshot of GoTo App - Mobile Meetings (Out of Session)Screenshot of GoTo App - Screen Share Meeting (In Session)