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135 Ratings
195 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

LogMeIn Central

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
135 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

BeyondTrust Remote Support (Legacy)

I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
Anonymous | TrustRadius Reviewer

LogMeIn Central

If you have remote employees that require training and you can't get to them. With [LogMeIn Central] it allows us to be able to log in and walk the trainees through the computer system and any other questions they may have.
Lashundra Coakley | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

BeyondTrust Remote Support (Legacy)
8.8
LogMeIn Central
8.7
Screen sharing
BeyondTrust Remote Support (Legacy)
9.6
LogMeIn Central
9.6
File transfer
BeyondTrust Remote Support (Legacy)
8.7
LogMeIn Central
9.2
Instant message
BeyondTrust Remote Support (Legacy)
7.7
LogMeIn Central
8.5
Secure remote access with Smart Card authentication
BeyondTrust Remote Support (Legacy)
9.0
LogMeIn Central
7.8
Access to sleeping/powered-off computers
BeyondTrust Remote Support (Legacy)
7.5
LogMeIn Central
8.1
Over-the-Internet remote session
BeyondTrust Remote Support (Legacy)
9.6
LogMeIn Central
9.3
Initiate remote control from mobile
BeyondTrust Remote Support (Legacy)
8.6
LogMeIn Central
8.7
Remote management of servers & workstations
BeyondTrust Remote Support (Legacy)
9.6
LogMeIn Central
9.4
Remote Active Directory® management
BeyondTrust Remote Support (Legacy)
9.3
LogMeIn Central
8.0
Centralized management dashboard
BeyondTrust Remote Support (Legacy)
9.1
LogMeIn Central
9.3
Session record
BeyondTrust Remote Support (Legacy)
9.1
LogMeIn Central
9.2
Annotations
BeyondTrust Remote Support (Legacy)
9.3
LogMeIn Central
8.5
Monitoring and Alerts
BeyondTrust Remote Support (Legacy)
8.9
LogMeIn Central
7.8
Multi-platform remote control
BeyondTrust Remote Support (Legacy)
7.9
LogMeIn Central
9.1

Pros

BeyondTrust Remote Support (Legacy)

  • Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
  • Remote access to the end point as long as they have internet access.
  • Administration, permissions in the setup are easy to follow, creating jump groups, policies.
Randy MacFarland | TrustRadius Reviewer

LogMeIn Central

  • Deployment - simple and easy to use. Allows for customization of the installs.
  • Mobility- The use of LogMeIn from a mobile device allows ultimate mobility for the tech.
  • Health Status - at one quick look you are able to see all the computers that need to be updated.
Rich Platt | TrustRadius Reviewer

Cons

BeyondTrust Remote Support (Legacy)

  • The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
  • The rep client software can be a little buggy. Some times it crashes or locks up when using it.
  • The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
Patrick Cranston | TrustRadius Reviewer

LogMeIn Central

  • Not compatible with all operating systems - It would be great if they rolled out to all platforms
  • Requires a good internet connection to keep a stable connection
  • Screen resolution could be improved as the quality of the remote desktop decreases and can sometimes be jittery
Usamah Ahmed | TrustRadius Reviewer

Likelihood to Renew

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 64 answers
We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
Kevin Baldwin | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

Usability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.7
Based on 25 answers
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
D. SKye Hodges | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 9.5
Based on 57 answers
It would be really difficult to manage so many remote computers without LogMeIn Central. Before this, I would use other solutions but none that i've noticed are as well integrated or as feature packed as LogMeIn Central. On top of that, the easy of use and accessibility make LogMeIn Central a must have.
Jesse Reyes | TrustRadius Reviewer

Reliability and Availability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 18 answers
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
Tracy Roberts | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 9.8
Based on 104 answers
In the past six or so years I have been using LogMeIn Central I have never had any issues accessing the main dashboard unless my Internet was down. There has been times (not often) that the LogMeIn client has performed slowly but this could have been due to my own Internet connection. Overall it has been an extremely reliable service
Jesse Evans | TrustRadius Reviewer

Performance

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.4
Based on 14 answers
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
D. SKye Hodges | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Support Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.7
Based on 54 answers
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
Kathryn McTaggart | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.8
Based on 3 answers
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
Anonymous | TrustRadius Reviewer

In-Person Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 1 answer
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
D. SKye Hodges | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Online Training

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 8.8
Based on 3 answers
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
D. SKye Hodges | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Implementation Rating

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 10.0
Based on 39 answers
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
Peter Jurhs | TrustRadius Reviewer

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

Alternatives Considered

BeyondTrust Remote Support (Legacy)

Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
Anonymous | TrustRadius Reviewer

LogMeIn Central

We previously used Kaseya provided from a MSP and it was not reliable so it was not an option to continue. ManageEngine was good but the price and each part was separate so costs rose quickly. We had another option called FusionOne from another MSP but did not work as well as LogMeIn. Central had all parts in one place and made management much easier for a small IT team, Even though we are growing it is growing with us.
Chris Lewis | TrustRadius Reviewer

Scalability

BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) 9.1
Based on 5 answers
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
D. SKye Hodges | TrustRadius Reviewer

LogMeIn Central

No score
No answers yet
No answers on this topic

Return on Investment

BeyondTrust Remote Support (Legacy)

  • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
  • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
  • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
Stevie Watson | TrustRadius Reviewer

LogMeIn Central

  • It has saved support time allowing users to be more efficient
  • It has reduced support costs and time IT spends working with a user
  • The cost per device allows us to manage more clients than previous products for the same price
Anonymous | TrustRadius Reviewer

Pricing Details

BeyondTrust Remote Support (Legacy)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition
Bomgar Connect$49/mo per license
    Additional Pricing Details

    LogMeIn Central

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    LogMeIn Central Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    BeyondTrust Remote Support (Legacy)
    8.9
    LogMeIn Central
    9.0

    Likelihood to Renew

    BeyondTrust Remote Support (Legacy)
    10.0
    LogMeIn Central
    6.4

    Usability

    BeyondTrust Remote Support (Legacy)
    8.7
    LogMeIn Central
    9.5

    Reliability and Availability

    BeyondTrust Remote Support (Legacy)
    8.8
    LogMeIn Central
    9.8

    Performance

    BeyondTrust Remote Support (Legacy)
    8.4
    LogMeIn Central

    Support Rating

    BeyondTrust Remote Support (Legacy)
    9.7
    LogMeIn Central
    8.8

    In-Person Training

    BeyondTrust Remote Support (Legacy)
    9.1
    LogMeIn Central

    Online Training

    BeyondTrust Remote Support (Legacy)
    8.8
    LogMeIn Central

    Implementation Rating

    BeyondTrust Remote Support (Legacy)
    10.0
    LogMeIn Central
    8.2

    Scalability

    BeyondTrust Remote Support (Legacy)
    9.1
    LogMeIn Central

    Add comparison