BeyondTrust Remote Support vs. Parallels Desktop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BeyondTrust Remote Support
Score 7.9 out of 10
N/A
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…N/A
Parallels Desktop
Score 8.6 out of 10
N/A
Parallels Desktop is a virtual user session solution built to run Windows on Macintosh computers without rebooting. It is designed for OS X Yosemite with one-click tuning.
$49.99
per license
Pricing
BeyondTrust Remote SupportParallels Desktop
Editions & Modules
No answers on this topic
Parallels Desktop 16
$49.99
per license
Parallels Desktop Pro Edition
$49.99
per license/per year
Parallels Desktop
$79.99
per license
Parallels Desktop Pro Edition
$99
per license/per year
Parallels Desktop Business Edition
$99.99
per license/per year
Offerings
Pricing Offerings
BeyondTrust Remote SupportParallels Desktop
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BeyondTrust Remote SupportParallels Desktop
Top Pros
Top Cons
Features
BeyondTrust Remote SupportParallels Desktop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
BeyondTrust Remote Support
9.6
47 Ratings
8% above category average
Parallels Desktop
8.2
26 Ratings
1% below category average
File transfer9.944 Ratings9.823 Ratings
Instant message9.945 Ratings7.65 Ratings
Access to sleeping/powered-off computers10.027 Ratings8.710 Ratings
Session record9.038 Ratings8.67 Ratings
Annotations9.030 Ratings6.56 Ratings
Screen sharing00 Ratings9.09 Ratings
Secure remote access with Smart Card authentication00 Ratings6.44 Ratings
Over-the-Internet remote session00 Ratings8.99 Ratings
Initiate remote control from mobile00 Ratings7.13 Ratings
Remote management of servers & workstations00 Ratings7.15 Ratings
Remote Active Directory® management00 Ratings8.65 Ratings
Centralized management dashboard00 Ratings8.511 Ratings
Monitoring and Alerts00 Ratings8.98 Ratings
Multi-platform remote control00 Ratings9.59 Ratings
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User Ratings
BeyondTrust Remote SupportParallels Desktop
Likelihood to Recommend
9.0
(106 ratings)
9.4
(30 ratings)
Likelihood to Renew
10.0
(63 ratings)
10.0
(2 ratings)
Usability
9.0
(25 ratings)
10.0
(3 ratings)
Availability
8.8
(9 ratings)
-
(0 ratings)
Performance
8.4
(7 ratings)
-
(0 ratings)
Support Rating
9.7
(28 ratings)
9.0
(6 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(13 ratings)
10.0
(2 ratings)
Configurability
8.2
(2 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(5 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BeyondTrust Remote SupportParallels Desktop
Likelihood to Recommend
BeyondTrust
I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
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Alludo
I often get asked, why not the "free" stuff (VirtualBox), and/or why not VMWare. VirtualBox, etc. are not as performant for interactive usage. I think they are fine for small applications, perhaps some enterprise app usage, but for developers, it's not good enough. VMWare has become too enterprisey and lacks some of the user-friendly stuff that Parallels focuses on. Ultimately, for developer types running OSes for deep tasks, Parallels is unrivaled.
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Pros
BeyondTrust
  • Remote access for macOS computers. We support primarily businesses that use Macs and good macOS support is very important.
  • Maintains logs and screen sharing videos of all sessions. It's peace of mind for us and also helps meet compliance standards that we can tell exactly what happened, every time we access a machine remotely.
  • Allows for easy management of hundreds of computers in a single app. We support hundreds of computers for dozens of companies. Finding the right computer to access is very easy and able to be done with just a few clicks.
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Alludo
  • File Transfer - You can easily transfer files between Parallels virtualized desktops and the host desktop either through Copy and Paste functionality, or Drag and Drop. You can also configure shared folders.
  • Switch Between Virtual and Host Desktop - You can configure swipe gestures on a MacBook Pro to be able to switch between the virtualized and host desktop. You can also launch apps from the OS X Taskbar.
  • Performance - Apps in Parallels run quite smoothly on my 2015 MacBook Pro, as of 2020. Considering they are running on a 5-year-old computer, I give Parallels top marks for performance.
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Cons
BeyondTrust
  • Only issue I really have is the jump client goes to queu when our remote vendors shut down their machine. Works in our favor if we lose our connection but that never happens. And this is such a small issue but had to put something in here.
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Alludo
  • The ability to do snapshots, backups, and other types of branching for VMs is a little confusing and takes a bit to get used to
  • The Parallels tools frequently pop up windows advertising functionality, while this is helpful at times it can also happen when you are doing a presentation or typing in a password.
  • Careful using the VMs on a shared cloud drive such as Dropbox or OneDrive, there are hundreds and sometimes thousands of files which are updated when running a VM and this can clog up your Dropbox or OneDrive sync for minutes to hours even on a 2gb connection.
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Likelihood to Renew
BeyondTrust
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
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Alludo
Users are familiar with the application which will keep us going for a little while. However since we are seeing a decline for a need for the software, I wouldn't be surprised to find that this answer changes dramatically in the near future. We would probably keep it to some extent, but we would probably reduce our licensing count.
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Usability
BeyondTrust
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
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Alludo
It has a good integration, including the connection of peripherals. Taking files back and forth works well and I can attach my Home drive as a network drive in Windows. There is even integration with iCloud and other macOS services. There are also a few different display modes which are useful and fleixible (coherence, windowed, full-screen with multiple screens)
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Reliability and Availability
BeyondTrust
The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
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Alludo
No answers on this topic
Performance
BeyondTrust
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
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Alludo
No answers on this topic
Support Rating
BeyondTrust
The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
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Alludo
So, this rating is a little skewed toward older behavior from Parallels, as I haven't had to contact them recently. However, in an older version of Parallels, an "update" included pop-ups urging users to upgrade to the latest version, implying that their current version wouldn't work for the latest MacOS. I found it very frustrating to be getting ads for a new version of the software in a version I had already paid for. I contacted support about this and got a generic, uncaring response. It was pretty disappointing.
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In-Person Training
BeyondTrust
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
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Alludo
No answers on this topic
Online Training
BeyondTrust
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
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Alludo
No answers on this topic
Implementation Rating
BeyondTrust
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
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Alludo
The only advice I can provide is think about who is using the product and build the image based on the true needs of the user.
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Alternatives Considered
BeyondTrust
Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
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Alludo
Main two features that made the balance decission go to the Parallels Desktop were the possibility to pause the Windows partition easily (allowing to consume less resources in Mac and save battery) and the other one is the user interface feature called "Coherence" with allows you to show the Windows application windows as if they were native to the macOS, allowing for a better user experience.
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Scalability
BeyondTrust
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
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Alludo
No answers on this topic
Return on Investment
BeyondTrust
  • Bomgar will easily turn a 45 minute phone call into a 5 minute support session. You can't get back that extra 40 minutes any faster.
  • Customers who complete the post session survey have all rated the service either high or very high. We love having happy customers.
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Alludo
  • Avoid extra costs: majority of users have a Mac, so if they needed to dod something that is Windows related, it will require to users have an extra computer to do that tasks, and this have a lot of costs
  • Developers have more concerns how websites behaves on Windows only browsers, which increased the satisfaction of users
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ScreenShots