BHN Rewards vs. Lattice

I think Rybbon is a very good choice for a UX or Market research team. It's generally easy to use, easy to send gifts to almost any country, and their customer support is great. The only real weakness is in the reporting and dashboard. You'll have to do pretty much all of it in Excel. So unless that's very important to you, I can't really think of a better option than Rybbon.

Incentivized

Lattice works very well for our two primary purposes: Performance Management and Employee Satisfaction. On the employee satisfaction surveys, we are able to capture comments as well as quantitative ratings. We are able to maintain anonymity for respondents and cut the data based on several descriptors. Lattice was a bit overbuilt for small companies. There were many features built in that we did not use. Lattice has a virtual suggestion box feature but it actually only generated an email window for the user. I would have preferred the suggestions to be sent within the system and maintained in the system rather than externally via email

Incentivized

• Rybbon makes it easy to offer gift cards for survey responses
• Rybbon's integration with survey platforms like Qualtrics are a major plus
• Gift cards can be international, very important for any global company

Incentivized

• Giving me up to date information and tasks that enable me to complete necessary training experiences.
• Giving me a user friendly interface/platform that allows me to communicate with coworkers, supervisor, etc.
• It notifies me when I have things to do, and when I have completed necessary tasks.
• It gives me a bank of completed tasks so that I can chronologically follow my progress over time as I have been with my organization.

• The main dashboard is not very useful for tracking your activity and spending
• Website didn't seem super reliable. Would see downtime occasionally.
• You can export reports to Excel but better built in reporting would be nice

Incentivized

• The interface is a little bit difficult to navigate. I think the home page could be more streamlined.
• There is no way to check off or complete goals. It just reminds you forever until you delete them. There should be a way to have a list of completed goals.
• The org chart could be clearer, although it's possible that it's just how my company is doing it.

Incentivized

It is an expensive platform and other platforms are coming to market with similar features at a fraction of the price.

Incentivized

Lattice Support is not that good. We have had to have calls with them in the past and their product team did not have a lot of knowledge about their product. I believe they are able to provide a much better level of service and that would increase my likelihood to work with them again.

Incentivized

Both are good products, I honestly have no complaints with either of them. Rybbon's integration with Qualtrics is a definite plus.

Incentivized

We previously used ADP's Performance Mgmt module and found it to not meet any of our needs. In the fall of 2020, I sourced/contacted three vendors - Lattice, Goal Span & Performance Culture & had demos of their offerings. Lattice checked all of the boxes we were seeking; implementation was fast & we were able to kickoff our first review the end of November as we normally do - what a huge positive difference we immediately saw!!

Incentivized

• Using the paid plan where you pre-pay fees up front definitely saved us money in the long run
• It's a lot quicker and more manageable than using PayPal or Amazon gift cards
• Their support team has probably also saved us time by helping recipients who have trouble redeeming cards instead of us having to do it

Incentivized

• The clear ownership of individual goals probably had a positive impact on ROI
• As this is a people management software, it is hard to gauge the raw amount of impact it had on ROI. But it did foster a sense of community which I'm sure has a positive impact on ROI.
• Being able to align company, departmental, and individual goals all together has a positive impact on ROI.

Incentivized