Bicom Systems vs. CallHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bicom Systems
Score 10.0 out of 10
N/A
Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and is a Telecommunication Service Providers. They offer a virtualization solution, SERVERware, and a PBX telecommunications…N/A
CallHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Pricing
Bicom SystemsCallHub
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bicom SystemsCallHub
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details—CallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
More Pricing Information
Community Pulse
Bicom SystemsCallHub
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Bicom SystemsCallHub
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Bicom Systems
9.7
2 Ratings
19% above category average
CallHub
-
Ratings
High quality audio10.02 Ratings00 Ratings
High quality video9.52 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Bicom Systems
10.0
1 Ratings
24% above category average
CallHub
-
Ratings
Desktop sharing10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Bicom Systems
10.0
1 Ratings
22% above category average
CallHub
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Meeting initiation10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Bicom Systems
10.0
1 Ratings
25% above category average
CallHub
-
Ratings
Live chat10.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Bicom Systems
10.0
2 Ratings
20% above category average
CallHub
-
Ratings
Hosted PBX10.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Bicom Systems
9.5
2 Ratings
13% above category average
CallHub
-
Ratings
Mobile app for iOS9.52 Ratings00 Ratings
Mobile app for Android9.52 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Bicom Systems
-
Ratings
CallHub
8.4
1 Ratings
1% above category average
Agent dashboard00 Ratings8.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.01 Ratings
Call forwarding00 Ratings8.01 Ratings
Click-to-call (CTC)00 Ratings8.01 Ratings
Warm transfer00 Ratings8.01 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings9.01 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings9.01 Ratings
Call tracking00 Ratings9.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Bicom Systems
-
Ratings
CallHub
8.4
1 Ratings
2% above category average
Inbound call routing00 Ratings9.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings8.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings9.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
Bicom SystemsCallHub
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.8 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 8.8 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.1 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bicom SystemsCallHub
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
Bicom SystemsCallHub
Likelihood to Recommend
Bicom Systems
Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients. I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.
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CallHub
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
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Pros
Bicom Systems
  • Emergency Support - 24/7
  • Explain the solution so that you are aware and understand
  • Remote into servers for hands on troubleshooting
Read full review
CallHub
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
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Cons
Bicom Systems
  • Bulk changes for extensions, ability to make a change for every extension of the system
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CallHub
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
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Alternatives Considered
Bicom Systems
Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.
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CallHub
No answers on this topic
Return on Investment
Bicom Systems
  • We have many clients on it that are happy with it
Read full review
CallHub
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
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ScreenShots

Bicom Systems Screenshots

Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.Screenshot of PBXware is an IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide.Screenshot of SERVERware is a Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers IP services and applications. SERVERware Serves different types of clients with different PBXware editions at the same time plus sipPROT, through one interface. The GUI makes management of hosts, VPSs, and resources easier. SERVERware has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERware has shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection and a built-in backup system.

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer