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Bicom Systems vs. Lumen Unified Communications & Collaboration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bicom Systems
Score 10.0 out of 10
N/A
Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and is a Telecommunication Service Providers. They offer a virtualization solution, SERVERware, and a PBX telecommunications…N/A
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Pricing
Bicom SystemsLumen Unified Communications & Collaboration
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bicom SystemsLumen Unified Communications & Collaboration
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Bicom SystemsLumen Unified Communications & Collaboration
Top Cons

No answers on this topic

Features
Bicom SystemsLumen Unified Communications & Collaboration
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Bicom Systems
9.7
2 Ratings
17% above category average
Lumen Unified Communications & Collaboration
-
Ratings
High quality audio10.02 Ratings00 Ratings
High quality video9.52 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Bicom Systems
10.0
1 Ratings
23% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Desktop sharing10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Bicom Systems
10.0
1 Ratings
21% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Meeting initiation10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Bicom Systems
10.0
1 Ratings
25% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Live chat10.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Bicom Systems
10.0
2 Ratings
19% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Hosted PBX10.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Bicom Systems
9.5
2 Ratings
12% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Mobile app for iOS9.52 Ratings00 Ratings
Mobile app for Android9.52 Ratings00 Ratings
Best Alternatives
Bicom SystemsLumen Unified Communications & Collaboration
Small Businesses
Broadvoice
Broadvoice
Score 9.2 out of 10
Broadvoice
Broadvoice
Score 9.2 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bicom SystemsLumen Unified Communications & Collaboration
Likelihood to Recommend
10.0
(2 ratings)
7.0
(1 ratings)
User Testimonials
Bicom SystemsLumen Unified Communications & Collaboration
Likelihood to Recommend
Bicom Systems
Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients. I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.
Verified User
Anonymous
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Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Verified User
Anonymous
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Pros
Bicom Systems
  • Emergency Support - 24/7
  • Explain the solution so that you are aware and understand
  • Remote into servers for hands on troubleshooting
Verified User
Anonymous
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Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Verified User
Anonymous
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Cons
Bicom Systems
  • Bulk changes for extensions, ability to make a change for every extension of the system
Verified User
Anonymous
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Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
Verified User
Anonymous
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Alternatives Considered
Bicom Systems
Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.
Verified User
Anonymous
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Lumen Technologies (formerly CenturyLink)
We do not use any other products.
Verified User
Anonymous
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Return on Investment
Bicom Systems
  • We have many clients on it that are happy with it
Verified User
Anonymous
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Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
Verified User
Anonymous
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ScreenShots

Bicom Systems Screenshots

Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.Screenshot of PBXware is an IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide.Screenshot of SERVERware is a Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers IP services and applications. SERVERware Serves different types of clients with different PBXware editions at the same time plus sipPROT, through one interface. The GUI makes management of hosts, VPSs, and resources easier. SERVERware has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERware has shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection and a built-in backup system.