Bicom Systems vs. Solgari Cloud Communications

Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients. I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.

Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.

Incentivized

• Emergency Support - 24/7
• Explain the solution so that you are aware and understand
• Remote into servers for hands on troubleshooting

• Great call quality
• Love that I've been able to listen into sales calls
• Love that I've been able to record all our sales calls
• Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
• Great cloud technology that supports sales staff working remotely

Incentivized

• Bulk changes for extensions, ability to make a change for every extension of the system

• 3CX keypad could be more intuitive

Incentivized

Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.

Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.

Incentivized

• We have many clients on it that are happy with it

• Kept our costs low
• Accelerate our revenue as the software is great for coaching new hires and sales staff

Incentivized