Bicom Systems vs. Zoom Phone

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bicom Systems
Score 10.0 out of 10
N/A
Bicom Systems is an international software telecommunication company. Founded in 2004, the company employs over 150 people across the world with offices in Sarajevo, Tuzla, Zenica, Banja Luka, London, Canada, France, and USA. Their teams manufacture, distribute and support unified communications end-to-end software solutions to SMBs, Enterprises, Call Centers, and is a Telecommunication Service Providers. They offer a virtualization solution, SERVERware, and a PBX telecommunications…N/A
Zoom Phone
Score 8.8 out of 10
N/A
Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…
$10
per month per user
Pricing
Bicom SystemsZoom Phone
Editions & Modules
No answers on this topic
US & Canada Metered
$10
per month per user
US & Canada Unlimited
$15
per month per user
Global Select
$20
per month per user
Offerings
Pricing Offerings
Bicom SystemsZoom Phone
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsNo fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees
More Pricing Information
Community Pulse
Bicom SystemsZoom Phone
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Bicom SystemsZoom Phone
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Bicom Systems
9.7
2 Ratings
18% above category average
Zoom Phone
-
Ratings
High quality audio10.02 Ratings00 Ratings
High quality video9.52 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Bicom Systems
10.0
1 Ratings
24% above category average
Zoom Phone
-
Ratings
Desktop sharing10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Bicom Systems
10.0
1 Ratings
22% above category average
Zoom Phone
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Meeting initiation10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Bicom Systems
10.0
1 Ratings
26% above category average
Zoom Phone
-
Ratings
Live chat10.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Bicom Systems
10.0
2 Ratings
20% above category average
Zoom Phone
9.5
32 Ratings
18% above category average
Hosted PBX10.02 Ratings10.014 Ratings
Multi-level Interactive Voice Response (IVR)10.02 Ratings9.719 Ratings
User templates00 Ratings9.216 Ratings
Call reports00 Ratings9.420 Ratings
Directory of employee names00 Ratings9.228 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Bicom Systems
9.5
2 Ratings
13% above category average
Zoom Phone
10.0
32 Ratings
22% above category average
Mobile app for iOS9.52 Ratings9.928 Ratings
Mobile app for Android9.52 Ratings10.022 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Bicom Systems
-
Ratings
Zoom Phone
9.2
33 Ratings
10% above category average
Answering rules00 Ratings9.930 Ratings
Call recording00 Ratings9.931 Ratings
Call park00 Ratings9.924 Ratings
Call screening00 Ratings9.923 Ratings
Message alerts00 Ratings9.728 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Bicom Systems
-
Ratings
Zoom Phone
9.6
21 Ratings
19% above category average
Video conferencing00 Ratings9.520 Ratings
Audio conferencing00 Ratings9.520 Ratings
Video screen sharing00 Ratings9.720 Ratings
Instant messaging00 Ratings9.717 Ratings
Best Alternatives
Bicom SystemsZoom Phone
Small Businesses
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.0 out of 10
Medium-sized Companies
Nextiva
Nextiva
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.0 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bicom SystemsZoom Phone
Likelihood to Recommend
10.0
(2 ratings)
9.4
(35 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
6.6
(4 ratings)
User Testimonials
Bicom SystemsZoom Phone
Likelihood to Recommend
Bicom Systems
Small to medium-sized businesses looking for a reliable and flexible communication solution would definitely see their IP telephony taken to the next step with PBXware and its ability to configure lots of different call scenarios, have an ability to manage their working hours very precisely but also businesses with multiple locations that require centralized communication and management or even service providers looking to offer their own hosted PBX services to their clients. I would end by saying that call centers or customer service departments that require advanced call routing and management features would definitely be satisfied using PBXware Call Center edition and gloCOM Agent & Supervisor edition that contains advanced queue features and real time monitoring.
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Zoom
We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.
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Pros
Bicom Systems
  • Emergency Support - 24/7
  • Explain the solution so that you are aware and understand
  • Remote into servers for hands on troubleshooting
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Zoom
  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
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Cons
Bicom Systems
  • Bulk changes for extensions, ability to make a change for every extension of the system
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Zoom
  • We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
  • It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.
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Likelihood to Renew
Bicom Systems
No answers on this topic
Zoom
Integrated into our network. System wide access. Staff are comfortable with the product
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Usability
Bicom Systems
No answers on this topic
Zoom
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
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Support Rating
Bicom Systems
No answers on this topic
Zoom
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
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Alternatives Considered
Bicom Systems
Having the ability to use Muli-Tenant and one single instance definitely made us stand out whenever prospects were seeking for a new UcaaS solution for their company. The fact that we can make extremely detailed scenarios easily within PBXware also makes Bicom Systems a solution of choice. Also the ability to fully brand every single product is something that prospects were seeking for and are satisfied today using Bicom Systems products. PBXware offers a range of flexible licensing options, including both perpetual and subscription licenses, which makes it easier for businesses to scale up or down as needed. 3CX only offers subscription-based licenses.
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Zoom
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
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Return on Investment
Bicom Systems
  • We have many clients on it that are happy with it
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Zoom
  • Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
  • The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
  • If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity
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ScreenShots

Bicom Systems Screenshots

Screenshot of gloCOM is a Desktop & Mobile Unified Communications application is available on Microsoft Windows, MAC OS, Ubuntu Linux as a desktop application, and on Google Android and Apple iOS as a mobile application.Screenshot of PBXware is an IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide.Screenshot of SERVERware is a Virtualization Platform tailored to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers IP services and applications. SERVERware Serves different types of clients with different PBXware editions at the same time plus sipPROT, through one interface. The GUI makes management of hosts, VPSs, and resources easier. SERVERware has 64bit and 32bit backward compatibility with older versions of PBXware. SERVERware has shared, fault-tolerant, highly available, and redundant network storage, high data integrity protection and a built-in backup system.

Zoom Phone Screenshots

Screenshot of the Zoom AI for business phone communications, available at no additional costScreenshot of Zoom's integrated workflowsScreenshot of the Call Handling Panel