Big Cartel vs. ChannelOnline

It's well suited for simple e-commerce and basic inventory management needs.

Incentivized

It would be ideal for a small solution provider looking for an entry level option to handle many of the company's functions at the same time. If customer relationship management, sales reporting, having a indexed eCommerce site, or having the ability to connect to 3rd party solutions is important to you; I would not go with ChannelOnline

• It's very easy to use and does not require a lot of configuration or setup.
• It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
• It's very fast. It loads quick both on the consumer/front end and also admin/backend.
• Pricing model is flat, not percentage of transactions.

Incentivized

• Detailed product information
• Product reviews
• Supplier Relationships

• For our needs I really can't think of anything!

Incentivized

• Sales Reporting Features
• Product Documentation and Training
• Customer Relationship Management
• Account Management
• Supplier Integration
• New Release Information
• Search Engine Indexing
• Custom Solutions

Updates aren't valuable and don't see us ever being ahead of the competition with this solution. Feature enhancements that are released are just attempts to stay relevant with other ERPs in the industry. If you're trying to take your company to the next level this isn't going to be your solution unless you're a very small company

The interface is pretty easy to use and get used to. It's the lack of account, product and customer management usability that hinders ChannelOnline

We are down for 5-20 minutes once or twice a month

Support Staff is very nice and friendly. Most are knowledgeable but other than phone support they're lacking in every category

New features are released twice a year. Often these releases are fixing bugs and will rarely be an enhancement that will take your company to another level of effectiveness

• The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.

Incentivized

• It handles most business functions so the value is definitely there.
• Account Management is really inconvenient and will cost you hours of pay if you're in a business with a relatively medium-high employee turnover.
• It won't easily integrate at all with your website.
• Lead Management is pretty much non existent.
• Quotes and orders are fairly easy to manage so employee efficiency could rise.
• Training and readily available documentation on ChannelOnline is weak. This is especially true for new features.