What users are saying about
4 Ratings
12 Ratings
4 Ratings
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Score 10 out of 100
12 Ratings
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Score 5.2 out of 100

Feature Set Ratings

  • Big Cartel ranks higher in 5 feature sets: Online Storefront, Online Shopping Cart, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

10.0

Big Cartel

100%
3.2

Paddle

32%
Big Cartel ranks higher in 7/9 features

Product catalog & listings

10.0
100%
1 Rating
3.5
35%
3 Ratings

Product management

10.0
100%
1 Rating
5.0
50%
4 Ratings

Branding

10.0
100%
1 Rating
3.0
30%
4 Ratings

Mobile storefront

10.0
100%
1 Rating
1.0
10%
4 Ratings

Product variations

10.0
100%
1 Rating
2.5
25%
4 Ratings

Website integration

10.0
100%
1 Rating
7.5
75%
5 Ratings

Visual customization

10.0
100%
1 Rating
4.5
45%
4 Ratings

Bulk product upload

N/A
0 Ratings
1.0
10%
2 Ratings

CMS

N/A
0 Ratings
1.0
10%
3 Ratings

Online Shopping Cart

10.0

Big Cartel

100%
4.8

Paddle

48%
Big Cartel ranks higher in 1/2 features

Checkout user experience

10.0
100%
1 Rating
5.0
50%
5 Ratings

Abandoned cart recovery

N/A
0 Ratings
4.5
45%
4 Ratings

Online Payment System

10.0

Big Cartel

100%
3.5

Paddle

35%
Big Cartel ranks higher in 1/1 features

eCommerce security

10.0
100%
1 Rating
3.5
35%
4 Ratings

eCommerce Marketing

10.0

Big Cartel

100%
5.3

Paddle

53%
Paddle ranks higher in 2/3 features

Promotions & discounts

10.0
100%
1 Rating
7.5
75%
4 Ratings

Personalized recommendations

N/A
0 Ratings
4.0
40%
3 Ratings

SEO

N/A
0 Ratings
4.5
45%
2 Ratings

eCommerce Business Management

10.0

Big Cartel

100%
2.6

Paddle

26%
Big Cartel ranks higher in 4/5 features

Order processing

10.0
100%
1 Rating
4.5
45%
5 Ratings

Inventory management

10.0
100%
1 Rating
2.0
20%
3 Ratings

Shipping

10.0
100%
1 Rating
1.0
10%
1 Rating

Custom functionality

10.0
100%
1 Rating
1.0
10%
2 Ratings

Multi-site management

N/A
0 Ratings
4.5
45%
3 Ratings

Attribute Ratings

  • Big Cartel is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

Big Cartel

100%
1 Rating
2.0

Paddle

20%
5 Ratings

Likelihood to Recommend

Big Cartel LLC

It's well suited for simple e-commerce and basic inventory management needs.
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Paddle

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros

Big Cartel LLC

  • It's very easy to use and does not require a lot of configuration or setup.
  • It has been extremely reliable. Clients never have issues with purchasing from it and it has always has been up for us.
  • It's very fast. It loads quick both on the consumer/front end and also admin/backend.
  • Pricing model is flat, not percentage of transactions.
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Paddle

  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
Read full review

Cons

Big Cartel LLC

  • For our needs I really can't think of anything!
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Paddle

  • Paddle support can be better
  • Paddle documentation lacks some important information
  • Mac analytics is very basic and limited
Read full review

Pricing Details

Big Cartel

Starting Price

$0

Editions & Modules

Big Cartel editions and modules pricing
EditionModules
5 ProductsFree1
50 Products9.992
250 Products19.993
500 Products29.994

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Paddle

Starting Price

$0

Editions & Modules

Paddle editions and modules pricing
EditionModules
Customcustom pricing1

Footnotes

  1. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Alternatives Considered

Big Cartel LLC

No answers on this topic

Paddle

Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
Read full review

Return on Investment

Big Cartel LLC

  • The basic plan at $10/month easily saves us that in time from having to manage our own e-commerce system on our own site.
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Paddle

  • Positive on payment processing.
  • Ease of payment processing.
Read full review

Screenshots

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