BigChange vs. Calabrio Teleopti WFM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
Calabrio Teleopti WFM
Score 7.8 out of 10
N/A
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Pricing
BigChangeCalabrio Teleopti WFM
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
No answers on this topic
Offerings
Pricing Offerings
BigChangeCalabrio Teleopti WFM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BigChangeCalabrio Teleopti WFM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BigChangeCalabrio Teleopti WFM
Small Businesses

No answers on this topic

8x8 Contact Center
8x8 Contact Center
Score 7.6 out of 10
Medium-sized Companies

No answers on this topic

Eleveo
Eleveo
Score 9.2 out of 10
Enterprises

No answers on this topic

Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeCalabrio Teleopti WFM
Likelihood to Recommend
8.0
(1 ratings)
9.1
(9 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BigChangeCalabrio Teleopti WFM
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
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Calabrio
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
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Calabrio
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Cons
BigChange
  • capability to various accounting software
  • report settings
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Calabrio
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Usability
BigChange
No answers on this topic
Calabrio
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Alternatives Considered
BigChange
No answers on this topic
Calabrio
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
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Calabrio
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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ScreenShots