BigChange vs. Dispatch

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
Dispatch
Score 5.0 out of 10
N/A
Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from their mobile phones.N/A
Pricing
BigChangeDispatch
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
No answers on this topic
Offerings
Pricing Offerings
BigChangeDispatch
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BigChangeDispatch
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BigChangeDispatch
Small Businesses

No answers on this topic

Method:CRM
Method:CRM
Score 9.5 out of 10
Medium-sized Companies

No answers on this topic

Jotform
Jotform
Score 8.9 out of 10
Enterprises

No answers on this topic

ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeDispatch
Likelihood to Recommend
8.0
(1 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(1 ratings)
User Testimonials
BigChangeDispatch
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
Read full review
Dispatch, Inc.
Dispatch is well suited for teams looking to improve their delivery notification process. The ability to notify customers via automated phone call or text is invaluable and takes the burden away from the drivers and delivery team on the ground, who can be unreliable and inefficient at times depending on the situation.
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
Read full review
Dispatch, Inc.
  • Easy to set up
  • Good integration with customer notification
  • Streamlined set up process and support
Read full review
Cons
BigChange
  • capability to various accounting software
  • report settings
Read full review
Dispatch, Inc.
  • Buggy desktop app interface
  • Mobile app needs a lot of improvement
  • Login for vehicles can be a bit tricky
Read full review
Support Rating
BigChange
No answers on this topic
Dispatch, Inc.
Dispatch has timely customer service and set up support. Unfortunately, they are only able to assist via phone and do not have a chat option. Chatting would be much easier for being able to answer simple questions or software issues instead of having to wait on hold over the phone.
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Alternatives Considered
BigChange
No answers on this topic
Dispatch, Inc.
We used Route4Me but surprisingly there are very few alternatives and companies on the market that are well suited for performing this kind of tracking. I am somewhat disappointed that Dispatch is the only option, only because the desktop and mobile applications can be so buggy and, at times, unreliable. But, the other existing options on the market are much worse.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
Read full review
Dispatch, Inc.
  • Dispatch gives us the ability to track orders that have shipped locally
  • Digital footprint
  • Reduction of carbon emissions using paper products
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ScreenShots