BigChange vs. IFS Field Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
IFS Field Service Management
Score 9.2 out of 10
N/A
IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.N/A
Pricing
BigChangeIFS Field Service Management
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
No answers on this topic
Offerings
Pricing Offerings
BigChangeIFS Field Service Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BigChangeIFS Field Service Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BigChangeIFS Field Service Management
Small Businesses

No answers on this topic

Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies

No answers on this topic

Jotform
Jotform
Score 8.7 out of 10
Enterprises

No answers on this topic

ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeIFS Field Service Management
Likelihood to Recommend
8.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
BigChangeIFS Field Service Management
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
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IFS
IFS Field Service Management is well suited for ad-hoc reporting and querying of your dataset(s). It also is great for inventory management, processing orders, and handling EDI transaction sets to third party partners and suppliers.
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
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IFS
  • Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean
  • Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis.
  • Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise
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Cons
BigChange
  • capability to various accounting software
  • report settings
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IFS
  • Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve
  • Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed.
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Alternatives Considered
BigChange
No answers on this topic
IFS
I was not part of the software selection process and cannot provide insight into any of the alternatives in this arena at this time.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
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IFS
  • Positive - streamlined order processing has allowed our business to scale without requiring additional bodies for that specific need.
  • Positive - Reporting has allowed valuable insight into historic business trends which has allowed us to be proactive instead of reactive in many areas.
  • Negative - Customizations have proved costly and cumbersome when upgrading to the next version of the software.
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ScreenShots