BigChange vs. Kickserv

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
Kickserv
Score 9.3 out of 10
N/A
Kickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.
$79
per month
Pricing
BigChangeKickserv
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
Starter
$79
per month
Business
$159
per month
Premium
$239
per month
Solo
Free
Offerings
Pricing Offerings
BigChangeKickserv
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BigChangeKickserv
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
BigChangeKickserv
Small Businesses

No answers on this topic

Jotform
Jotform
Score 8.7 out of 10
Medium-sized Companies

No answers on this topic

Jotform
Jotform
Score 8.7 out of 10
Enterprises

No answers on this topic

ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeKickserv
Likelihood to Recommend
8.0
(1 ratings)
10.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BigChangeKickserv
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
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Kickserv
We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
Read full review
Kickserv
  • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
  • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
  • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
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Cons
BigChange
  • capability to various accounting software
  • report settings
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Kickserv
  • Integration with email marketing
  • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
  • More ability to customize templates (like adding additional artwork, pictures)
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Likelihood to Renew
BigChange
No answers on this topic
Kickserv
It's perfect for our company. We rely on it. Tech support is great. We're very happy.
Read full review
Usability
BigChange
No answers on this topic
Kickserv
It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
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Support Rating
BigChange
No answers on this topic
Kickserv
Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
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Alternatives Considered
BigChange
No answers on this topic
Kickserv
Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
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Kickserv
  • We are essentially paper free. No paper work orders.
  • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
  • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
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ScreenShots