BigChange vs. Verint Workforce Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
Verint Workforce Management
Score 8.6 out of 10
N/A
Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased…N/A
Pricing
BigChangeVerint Workforce Management
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
WFM Enterprise
-
per month per user
WFM Enterprise
-
per month Per volume
Offerings
Pricing Offerings
BigChangeVerint Workforce Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsVerint offers a named user pricing model with SaaS and on-premise delivery methods.
More Pricing Information
Features
BigChangeVerint Workforce Management
Workforce Management Software Features
Comparison of Workforce Management Software Features features of Product A and Product B
BigChange
-
Ratings
Verint Workforce Management
4.0
1 Ratings
0% above category average
Scheduling and Shift Management00 Ratings7.31 Ratings
Workforce Reporting and Analytics00 Ratings4.51 Ratings
Mobile Accessibility00 Ratings6.41 Ratings
Staffing Forecasting and Resource Planning00 Ratings1.01 Ratings
Shift Swapping and Time-Off Requests00 Ratings1.01 Ratings
Best Alternatives
BigChangeVerint Workforce Management
Small Businesses

No answers on this topic

When I Work
When I Work
Score 9.1 out of 10
Medium-sized Companies

No answers on this topic

Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises

No answers on this topic

Beeline Extended Workforce Platform
Beeline Extended Workforce Platform
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeVerint Workforce Management
Likelihood to Recommend
8.0
(1 ratings)
8.9
(88 ratings)
Likelihood to Renew
-
(0 ratings)
7.8
(12 ratings)
Usability
-
(0 ratings)
6.9
(7 ratings)
Support Rating
-
(0 ratings)
6.9
(5 ratings)
In-Person Training
-
(0 ratings)
6.4
(1 ratings)
Online Training
-
(0 ratings)
6.4
(1 ratings)
Implementation Rating
-
(0 ratings)
7.3
(5 ratings)
User Testimonials
BigChangeVerint Workforce Management
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
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Verint
Verint WFM enables employees to have a predictable schedule that they can control the changes they need to make (creating flexibility and amazing employee engagement). Verint is a nice one-stop shop for all data and metrics with the scorecards, too
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Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
Read full review
Verint
  • Forecasting. We are regularly 97% - 99% accurate on our forecasts.
  • Performance Management - Verint does an excellent job allowing the business to create custom KPIs and the ability to track employee's performance.
  • Measuring Back Office workload and Performance - We use DPA with WFM to track administrative tasks and total workload to allow us to create an accurate staffing model.
Read full review
Cons
BigChange
  • capability to various accounting software
  • report settings
Read full review
Verint
  • Ability to properly optimize events, classes, coachings, etc for Outbound specific groups.
  • Having Verint forecast lists for queues after adding historical weeks in.
  • Removing someone from a class that has moved to another organization and is no longer visible within mine.
  • No limit on the number of pauses. This is causing a major issue at my company around adherence and a lot of unnecessary time for my team to go in and add exceptions in order to have their adherence look correct.
  • When submitting a coaching request in the module, give the submitter the ability to select all of their employees but also select only one employee per session. This is the biggest complaint among the staff about using the Coaching Module. They don't like that they have to submit multiple requests for One-on-Ones for each employee and would prefer to submit one request and have it communicated to Verint Workforce Management that there should only be one person in each session.
  • Sorting by shift event time is no longer an option in the Calendar screen.
  • I preferred the Calendar screen when I was able to view all employees at once, and now it is limited to 50 per page.
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Likelihood to Renew
BigChange
No answers on this topic
Verint
Whilst Verint Workforce Management is doing much of the work we were hoping it would do, there are some limitations that cause hesitancy when deciding if it is the tool for the future. No further exploration has taken place to seek alternatives to date. It is good for the Contact element of our business but not for the rest of the business, meaning we have to use two planning tools currently.
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Usability
BigChange
No answers on this topic
Verint
For a smaller sized contact center who was previously using excel spreadsheets I feel we have had as of a transition into the program as one could expect. Not only did we go live with a cloud based WFM tool but we also launched a new CRM and telephony system on the same day so it was a lot for our contact center to take in but it has been done with ease
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Support Rating
BigChange
No answers on this topic
Verint
Verint Support is exceptional. I've never had an issue where the Verint Support analyst was lacking knowledge, didn't take the issue seriously, or not tried working with us to fix our quirky setups. Realizing that each business is different, has different needs, and there isn't a cookie-cutter solution for everyone ... Verint Support always continues to shine for us and help us out when needed.
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In-Person Training
BigChange
No answers on this topic
Verint
Training was covered in full day sessions that went very fast with no way of recording the information for later review. This made it hard to capture & retain all the details of information.
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Online Training
BigChange
No answers on this topic
Verint
Training is more broad on specific use cases. It would be good to have training based on our current situations as we deal with so many unique setups & client needs.
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Implementation Rating
BigChange
No answers on this topic
Verint
The team helping us did a great job training our WFM leaders on how to use the tool from forecasting, to schedule updates to maintenance. They allowed us to be involved in implementation but also did a lot of the initial heavy lifting allowing us to stay focussed on the tasks at hand. It was a great experience and one I would hope occurs again should we ever need to implement a new tool again.
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Alternatives Considered
BigChange
No answers on this topic
Verint
Another product we use is Intradiem. I don't use it that much and we also use Genesys Decisions, but I feel like Genesys Decisions is completely different from Vernint in itself and there's no comparison for what we use it for because we use it more for forecasting, like scheduling events for our customer service reps to be available at certain on peak and off-peak hours to make sure we have the right staff. And I don't really use it, so we have 10 engineers and we all do different products and I don't use Intradiem that much, so I wouldn't be able to say all good.
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Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
Read full review
Verint
  • We were then able to recognize trends and patterns
  • Once trends and productivity issues were addressed, we could then manage workflow and day to day activities such as training and meetings - ultimately optimizing time, forecasting, and staffing expectations.
  • Meeting service level goals is now manageable in most cases, allowing improvement across the board.
Read full review
ScreenShots

Verint Workforce Management Screenshots

Screenshot of Tracking QueueScreenshot of Employee Schedule on MobileScreenshot of WFM DashboardScreenshot of Forecast & schedulingScreenshot of Employee Time Off Request Details on MobileScreenshot of Swap Post Options