TrustRadius

BigChange vs. WorkWave Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigChange
Score 8.0 out of 10
N/A
BigChange in Leeds offers a paperless software solution to plan, manage, schedule and track a mobile workforce. All plans include real–time tracking via mobile phone or plug-in OBD, timesheets, driver behavior tracking, messaging as well as health and safety alerts, and on higher tier plans the ability to plan, schedule and dispatch a workforce.
$14.95
per month
WorkWave Service
Score 9.1 out of 10
N/A
WorkWave, an IFS company, offers field service management for smaller entities (WorkWave Service) and for enterprise field service companies (ServMan). The services can include marketing (WorkWave Marketing) and WorkWave Payments payment processing system.N/A
Pricing
BigChangeWorkWave Service
Editions & Modules
JourneyWatch
£14.95
per vehicle per month
JobWatch
£59.95
Per office or mobile license per month
JobWatch Plus
£89.95
Per mobile user per month
No answers on this topic
Offerings
Pricing Offerings
BigChangeWorkWave Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
BigChangeWorkWave Service
Small Businesses

No answers on this topic

Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies

No answers on this topic

Jotform
Jotform
Score 8.7 out of 10
Enterprises

No answers on this topic

ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigChangeWorkWave Service
Likelihood to Recommend
8.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
BigChangeWorkWave Service
Likelihood to Recommend
BigChange
In terms of accounting, our current accounting software Exchequer does not talk to BigChange, therefore there should be customized reports created to support it. The most complicated option is testing the report and understanding what is needed. The best job BigChange does is job related as described in previous questions.
AS
Anna Srammel
finance assistant
Read full review
WorkWave
WorkWave Service is great for a company that can integrate it with their software for credit card processing. I feel that it can work for companies of any size. However, finding individual transactions is time-consuming. If you are a company that will need to search for transactions, it is not as easy as putting in search criteria. You have to select a date range then search through all transactions for that range, you can sort, but it can still take some time. WorkWave Service handles our workload very well and we have minimal issues with the product and the customer service.
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
Pros
BigChange
  • job creation
  • job scheduling
  • attaching all information to the job
  • watching the job
AS
Anna Srammel
finance assistant
Read full review
WorkWave
  • Sends timely reporting
  • Responsive troubleshooting team
  • Uses feedback to improve product
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
Cons
BigChange
  • capability to various accounting software
  • report settings
AS
Anna Srammel
finance assistant
Read full review
WorkWave
  • Not easy or fast to locate individual transactions in the portal
  • Too many steps to view customer details
  • More user-friendly report generation in portal would be great
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
Return on Investment
BigChange
  • I believe it has a positive impact to our overall business in terms of our performance control
AS
Anna Srammel
finance assistant
Read full review
WorkWave
  • They have allowed us to continue accepting online and over the phone payments with no issues
  • We cannot refund transactions over 45 days which has increased the amount of checks we have to cut for refunds
  • ROI is acceptable
SB
Summer Blaney-Smith
Accounting Clerk
Read full review
ScreenShots