What users are saying about
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Top Rated
521 Ratings
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119 Ratings

BigCommerce

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Top Rated
521 Ratings
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Score 8.5 out of 100

Bronto

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119 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

BigCommerce

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
Peggy Steffens | TrustRadius Reviewer

Bronto

If you're a mid-size to larger business and rely on regular email engagement from customers, then Bronto Marketing Platform could be a potentially great partner if not game-changer for how you've been doing email campaign management previously. Their automation tools and development interface is amicable. The amount of data that's collected and available from engagement with subscribers through their tools can be overwhelming. Still, if you enjoy digging into every kernel of possible user activity information, you'll love it.
Jason Bean | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.1
Bronto
Product catalog & listings
BigCommerce
8.4
Bronto
Product management
BigCommerce
8.5
Bronto
Bulk product upload
BigCommerce
8.1
Bronto
Branding
BigCommerce
7.9
Bronto
Mobile storefront
BigCommerce
8.4
Bronto
Product variations
BigCommerce
8.3
Bronto
Website integration
BigCommerce
8.4
Bronto
Visual customization
BigCommerce
8.0
Bronto
CMS
BigCommerce
7.3
Bronto

Online Shopping Cart

BigCommerce
8.5
Bronto
Abandoned cart recovery
BigCommerce
8.4
Bronto
Checkout user experience
BigCommerce
8.5
Bronto

Online Payment System

BigCommerce
8.9
Bronto
eCommerce security
BigCommerce
8.9
Bronto

eCommerce Marketing

BigCommerce
7.9
Bronto
Promotions & discounts
BigCommerce
8.2
Bronto
Personalized recommendations
BigCommerce
7.8
Bronto
SEO
BigCommerce
7.8
Bronto

eCommerce Business Management

BigCommerce
8.0
Bronto
Multi-site management
BigCommerce
7.5
Bronto
Order processing
BigCommerce
8.8
Bronto
Inventory management
BigCommerce
8.1
Bronto
Shipping
BigCommerce
7.9
Bronto
Custom functionality
BigCommerce
7.5
Bronto

Email & Online Marketing

BigCommerce
Bronto
8.1
WYSIWYG email editor
BigCommerce
Bronto
7.9
Dynamic content
BigCommerce
Bronto
7.7
Ability to test dynamic content
BigCommerce
Bronto
7.7
Landing pages
BigCommerce
Bronto
6.5
A/B testing
BigCommerce
Bronto
8.6
Mobile optimization
BigCommerce
Bronto
8.3
Email deliverability reporting
BigCommerce
Bronto
9.2
List management
BigCommerce
Bronto
8.5
Triggered drip sequences
BigCommerce
Bronto
8.8

Reporting & Analytics

BigCommerce
Bronto
7.7
Dashboards
BigCommerce
Bronto
8.2
Standard reports
BigCommerce
Bronto
8.0
Custom reports
BigCommerce
Bronto
6.9

Pros

BigCommerce

  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
brenda wilson | TrustRadius Reviewer

Bronto

  • It's easy to work with – it has seamless integration across all platforms, which helps when you're working with big clientele.
  • It's logically organized, which can't be said of all ESP's.
  • It has the LIVE CHAT support. A lot of email marketing clients simply don't have that. It's the little things!
Anonymous | TrustRadius Reviewer

Cons

BigCommerce

  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Darcy Knapp, MBA | TrustRadius Reviewer

Bronto

  • Segmenting- although there's a lot that can be done with segmenting audiences, there's a bit of a learning curve when it comes to setting up segments. Wish it was more intuitive.
  • Workflows- setting up automation workflows requires some practice and I've needed to consult a Bronto support person each time I set up a new workflow.
  • Bronto Pop-up manager- we use this feature, not sure how common it is among Bronto clients, but there is overall some improvement needed with this tool. There is limited capability to update the look and feel of the pop-up manager, and we've run into some conflicts with other pop-ups on our website interfering with the Bronto pop-up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.7
Based on 45 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Bronto

Bronto 8.3
Based on 5 answers
Never really had any issues that caused out-of-the-ordinary frustration levels. Of course, you'll have days where the learning curve of using a tool gets challenging. Still, I don't remember ever really coming across an obstacle or roadblock while using the tool because of a feature or function it just couldn't do successfully or at all. Customer support was always available as needed, and it was generally easy to find answers to questions when they arose.
Jason Bean | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.5
Based on 19 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Bronto

Bronto 9.0
Based on 1 answer
Usability is great. Very intuitive drag-and-drip metaphor for building automations. And the UI is very user-centric. It constantly prompts you with suggestions and next steps such that you hardly have to refer to the (excellent) documentation.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 2 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Bronto

Bronto 10.0
Based on 1 answer
I never experienced any downtime.
Anonymous | TrustRadius Reviewer

Performance

BigCommerce

BigCommerce 9.1
Based on 2 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Bronto

Bronto 8.0
Based on 1 answer
Anonymous | TrustRadius Reviewer

Support Rating

BigCommerce

BigCommerce 8.6
Based on 23 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Bronto

Bronto 2.0
Based on 2 answers
They used to be good, but they've evolved into a monolithic bureaucratic nightmare after the Netsuite / Oracle acquisition. Can't talk to anyone that actually knows the system and support tickets seem to go days or weeks without responses and resolution.
McKane Davis | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Bronto

Bronto 8.0
Based on 1 answer
They have lots of videos on list importing / segmentation / report customization etc. when you sign on they give a link to online tutorials and documentation which is very helpful. They have very helpful PDFs on how to import / set up platform
Anonymous | TrustRadius Reviewer

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Bronto

Bronto 9.0
Based on 1 answer
Easy to set up.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BigCommerce

Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees. When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
Matthew Walker | TrustRadius Reviewer

Bronto

Bronto hits the sweet spot for us. It is most similar to the Salesforce family of products. Salesforce however can feel cluttered and configuration and setup can be time consuming and confusing. Bronto is much more streamlined and also has features built in that may require additional purchases in the Salesforce world. Adobe Campaign is a very powerful solution and can do many things hard to achieve in Bronto. However, Campaign is much more of a developer tool where Bronto is easy to learn and use right out of the box.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.2
Based on 265 answers
Along with affordability, we chose BigCommerce specifically because it was scalable. After outgrowing our previous wholesale solution we wanted to ensure that the next solution would last us as long as possible. Moving to a new platform can come along with a large learning curve so we wanted to make sure we weren't just putting a bandaid on our current issues. We believe we'll be able to utilize BigCommerce for years to come.
Asher Hoffman | TrustRadius Reviewer

Bronto

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Bronto

  • Offering great reporting for tracking everything. I can see what emails are working (I track on a monthly basis) and what people are clicking.
  • A/B split testing lets us try different things. Try this and that.
  • Creating lists and segments of subscribers lets us look at who is the best performing contacts. Really get 'into the data' and understand what is working and what is not.
Johnathan Karch | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Bronto

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bronto Editions & Modules

Additional Pricing Details
Request pricing at info@bronto.com.

Rating Summary

Likelihood to Recommend

BigCommerce
8.5
Bronto
8.4

Likelihood to Renew

BigCommerce
9.7
Bronto
8.3

Usability

BigCommerce
9.5
Bronto
9.0

Reliability and Availability

BigCommerce
9.1
Bronto
10.0

Performance

BigCommerce
9.1
Bronto
8.0

Support Rating

BigCommerce
8.6
Bronto
2.0

Online Training

BigCommerce
9.1
Bronto
8.0

Implementation Rating

BigCommerce
8.5
Bronto
9.0

Scalability

BigCommerce
8.2
Bronto

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