What users are saying about
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Top Rated
517 Ratings

BigCommerce

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Top Rated
517 Ratings
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Score 8.7 out of 100
38 Ratings
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Score 8 out of 100

Likelihood to Recommend

BigCommerce

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
Peggy Steffens | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.5
Episerver Digital Commerce
5.5
Product catalog & listings
BigCommerce
8.7
Episerver Digital Commerce
5.6
Product management
BigCommerce
8.8
Episerver Digital Commerce
4.9
Bulk product upload
BigCommerce
8.5
Episerver Digital Commerce
4.2
Branding
BigCommerce
8.2
Episerver Digital Commerce
6.1
Mobile storefront
BigCommerce
8.7
Episerver Digital Commerce
6.2
Product variations
BigCommerce
8.6
Episerver Digital Commerce
6.4
Website integration
BigCommerce
8.8
Episerver Digital Commerce
4.9
Visual customization
BigCommerce
8.3
Episerver Digital Commerce
5.6
CMS
BigCommerce
7.6
Episerver Digital Commerce
5.5

Online Shopping Cart

BigCommerce
8.8
Episerver Digital Commerce
6.6
Abandoned cart recovery
BigCommerce
8.7
Episerver Digital Commerce
6.8
Checkout user experience
BigCommerce
8.8
Episerver Digital Commerce
6.4

Online Payment System

BigCommerce
9.3
Episerver Digital Commerce
6.7
eCommerce security
BigCommerce
9.3
Episerver Digital Commerce
6.7

eCommerce Marketing

BigCommerce
8.3
Episerver Digital Commerce
6.4
Promotions & discounts
BigCommerce
8.5
Episerver Digital Commerce
7.5
Personalized recommendations
BigCommerce
8.2
Episerver Digital Commerce
5.6
SEO
BigCommerce
8.1
Episerver Digital Commerce
6.2

eCommerce Business Management

BigCommerce
8.4
Episerver Digital Commerce
5.1
Multi-site management
BigCommerce
8.1
Episerver Digital Commerce
6.8
Order processing
BigCommerce
9.1
Episerver Digital Commerce
5.1
Inventory management
BigCommerce
8.5
Episerver Digital Commerce
5.3
Shipping
BigCommerce
8.3
Episerver Digital Commerce
3.9
Custom functionality
BigCommerce
7.8
Episerver Digital Commerce
4.5

Pros

BigCommerce

  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
brenda wilson | TrustRadius Reviewer

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

BigCommerce

  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Darcy Knapp, MBA | TrustRadius Reviewer

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.7
Based on 44 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.4
Based on 19 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 2 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 2 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.6
Based on 23 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

BigCommerce

Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees. When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
Matthew Walker | TrustRadius Reviewer

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.6
Based on 264 answers
Along with affordability, we chose BigCommerce specifically because it was scalable. After outgrowing our previous wholesale solution we wanted to ensure that the next solution would last us as long as possible. Moving to a new platform can come along with a large learning curve so we wanted to make sure we weren't just putting a bandaid on our current issues. We believe we'll be able to utilize BigCommerce for years to come.
Asher Hoffman | TrustRadius Reviewer

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Episerver Digital Commerce Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.8
Episerver Digital Commerce
6.5

Likelihood to Renew

BigCommerce
9.7
Episerver Digital Commerce
4.6

Usability

BigCommerce
9.4
Episerver Digital Commerce
4.5

Reliability and Availability

BigCommerce
9.1
Episerver Digital Commerce

Performance

BigCommerce
9.1
Episerver Digital Commerce

Support Rating

BigCommerce
8.6
Episerver Digital Commerce
8.2

Online Training

BigCommerce
9.1
Episerver Digital Commerce

Implementation Rating

BigCommerce
8.5
Episerver Digital Commerce
2.7

Scalability

BigCommerce
8.6
Episerver Digital Commerce

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