Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigCommerce
Score 7.5 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
Ibexa DXP
Score 8.1 out of 10
N/A
Ibexa, headquartered in Oslo, helps B2B companies to stay relevant and succeed by transforming traditional sales strategies into frictionless buying experiences, with their eponymous digial experience platform (DXP).
$20,143.81
per year
Pricing
BigCommerceIbexa DXP
Editions & Modules
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
Ibexa Content - Bronze
€ 15,000
per year
Ibexa Experience - Bronze
€ 23,000
per year
Ibexa Content - Silver
€26,000
per year
Ibexa Commerce - Bronze
€ 30,000
per year
Ibexa Content - Gold
€37,000
per year
Ibexa Experience - Silver
€40,000
per year
Ibexa Content - Platinum
€50,000
per year
Ibexa Commerce - Silver
€52,000
per year
Ibexa Experience - Gold
€57,000
per year
Ibexa Commerce - Gold
€74,000
per year
Ibexa Experience - Platinum
€77,000
per year
Ibexa Commerce - Platinum
€100,000
per year
Offerings
Pricing Offerings
BigCommerceIbexa DXP
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*if paid annually
More Pricing Information
Features
BigCommerceIbexa DXP
Online Storefront
Comparison of Online Storefront features of Product A and Product B
BigCommerce
7.3
417 Ratings
5% below category average
Ibexa DXP
-
Ratings
Product catalog & listings7.8413 Ratings00 Ratings
Product management6.8410 Ratings00 Ratings
Bulk product upload7.4310 Ratings00 Ratings
Branding7.0361 Ratings00 Ratings
Mobile storefront7.3401 Ratings00 Ratings
Product variations7.3387 Ratings00 Ratings
Website integration7.6341 Ratings00 Ratings
Visual customization7.4403 Ratings00 Ratings
CMS7.0296 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
BigCommerce
7.4
403 Ratings
3% below category average
Ibexa DXP
-
Ratings
Abandoned cart recovery7.5361 Ratings00 Ratings
Checkout user experience7.4398 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
BigCommerce
7.7
399 Ratings
8% below category average
Ibexa DXP
-
Ratings
eCommerce security7.7399 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
BigCommerce
7.1
404 Ratings
6% below category average
Ibexa DXP
-
Ratings
Promotions & discounts7.2380 Ratings00 Ratings
Personalized recommendations6.8316 Ratings00 Ratings
SEO7.3375 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
BigCommerce
7.2
409 Ratings
8% below category average
Ibexa DXP
-
Ratings
Multi-site management7.5185 Ratings00 Ratings
Order processing7.1388 Ratings00 Ratings
Inventory management7.0344 Ratings00 Ratings
Shipping6.9349 Ratings00 Ratings
Custom functionality7.4344 Ratings00 Ratings
Best Alternatives
BigCommerceIbexa DXP
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Progress Sitefinity
Progress Sitefinity
Score 7.6 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigCommerceIbexa DXP
Likelihood to Recommend
7.2
(436 ratings)
8.1
(6 ratings)
Likelihood to Renew
9.1
(53 ratings)
8.6
(2 ratings)
Usability
8.9
(26 ratings)
7.6
(6 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
9.1
(25 ratings)
8.4
(6 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
7.3
(1 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(4 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
7.7
(342 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
9.1
(2 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BigCommerceIbexa DXP
Likelihood to Recommend
BigCommerce
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Read full review
Ibexa
I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.
Read full review
Pros
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
Ibexa
  • Block technology is by far one of my favorite features of the tool. This allows us to quickly layout content in a unique manner with a variety of display options.
  • Micro Shareable content blocks allow users to quickly share our content across the web and drive more relevant traffic back to our site.
  • Reusable content blocks allow for better management of content throughout the site, ensuring accuracy with a simple update.
Read full review
Cons
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
Read full review
Ibexa
  • Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer.
Read full review
Likelihood to Renew
BigCommerce
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
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Ibexa
Very happy with current relationship and websites
Read full review
Usability
BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
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Ibexa
It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.
Read full review
Reliability and Availability
BigCommerce
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
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Ibexa
No answers on this topic
Performance
BigCommerce
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
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Ibexa
No answers on this topic
Support Rating
BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Ibexa
They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.
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Online Training
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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Ibexa
No answers on this topic
Implementation Rating
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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Ibexa
The partner selected makes a significant impact on the usability and experience
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Alternatives Considered
BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
Read full review
Ibexa
Read full review
Contract Terms and Pricing Model
BigCommerce
No answers on this topic
Ibexa
We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.
Read full review
Scalability
BigCommerce
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
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Ibexa
No answers on this topic
Professional Services
BigCommerce
No answers on this topic
Ibexa
The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.
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Return on Investment
BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
Read full review
Ibexa
  • Overall, Ibexa DXP has met all of our business requirements. I can’t think of anything we haven’t been able to accomplish with Ibexa DXP.
  • We do see it as a bit expensive to own and operate. Licensing is a bit pricey.
  • Ibexa has stood by [its] product. They have been responsive to all of our requests. That's made a difference in the day-to-day support of the product.
Read full review
ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.