What users are saying about
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Top Rated
602 Ratings
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Top Rated
286 Ratings

BigCommerce

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Top Rated
602 Ratings
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Score 8.5 out of 100

Keap

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Top Rated
286 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

Keap

There are many instances - and many businesses - that could benefit from the use of Keap. For us, it comes most in handy when using many of our tools - as Keap was often considered when designing the tool. That being said, Countdown Timers tool and the custom image link feature on Keap work perfectly together, and add a sense of urgency that contacts didn't know they needed.
McKenna Branaghan | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
Keap
Product catalog & listings
BigCommerce
8.2
Keap
Product management
BigCommerce
8.5
Keap
Bulk product upload
BigCommerce
8.2
Keap
Branding
BigCommerce
7.9
Keap
Mobile storefront
BigCommerce
8.7
Keap
Product variations
BigCommerce
8.3
Keap
Website integration
BigCommerce
8.7
Keap
Visual customization
BigCommerce
8.2
Keap
CMS
BigCommerce
7.5
Keap

Online Shopping Cart

BigCommerce
8.6
Keap
Abandoned cart recovery
BigCommerce
8.5
Keap
Checkout user experience
BigCommerce
8.7
Keap

Online Payment System

BigCommerce
8.9
Keap
eCommerce security
BigCommerce
8.9
Keap

eCommerce Marketing

BigCommerce
7.9
Keap
Promotions & discounts
BigCommerce
8.4
Keap
Personalized recommendations
BigCommerce
7.9
Keap
SEO
BigCommerce
7.5
Keap

eCommerce Business Management

BigCommerce
8.1
Keap
Multi-site management
BigCommerce
7.8
Keap
Order processing
BigCommerce
9.0
Keap
Inventory management
BigCommerce
8.4
Keap
Shipping
BigCommerce
7.9
Keap
Custom functionality
BigCommerce
7.7
Keap

Email & Online Marketing

BigCommerce
Keap
7.2
WYSIWYG email editor
BigCommerce
Keap
7.8
Dynamic content
BigCommerce
Keap
6.7
Ability to test dynamic content
BigCommerce
Keap
5.0
Landing pages
BigCommerce
Keap
7.4
A/B testing
BigCommerce
Keap
6.5
Mobile optimization
BigCommerce
Keap
6.9
Email deliverability reporting
BigCommerce
Keap
7.7
List management
BigCommerce
Keap
8.6
Triggered drip sequences
BigCommerce
Keap
8.5

Lead Management

BigCommerce
Keap
7.8
Lead nurturing
BigCommerce
Keap
8.1
Lead scoring and grading
BigCommerce
Keap
7.1
Data quality management
BigCommerce
Keap
7.6
Automated sales alerts and tasks
BigCommerce
Keap
8.4

Campaign Management

BigCommerce
Keap
7.6
Calendaring
BigCommerce
Keap
7.8
Event/webinar marketing
BigCommerce
Keap
7.3

Social Media Marketing

BigCommerce
Keap
5.4
Social sharing and campaigns
BigCommerce
Keap
5.7
Social profile integration
BigCommerce
Keap
5.0

Reporting & Analytics

BigCommerce
Keap
7.2
Dashboards
BigCommerce
Keap
7.0
Standard reports
BigCommerce
Keap
7.6
Custom reports
BigCommerce
Keap
6.8

Platform & Infrastructure

BigCommerce
Keap
6.7
API
BigCommerce
Keap
7.9
Role-based workflow & approvals
BigCommerce
Keap
6.9
Customizability
BigCommerce
Keap
6.8
Integration with Salesforce.com
BigCommerce
Keap
6.0
Integration with Microsoft Dynamics CRM
BigCommerce
Keap
6.5
Integration with SugarCRM
BigCommerce
Keap
6.0

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

Keap

  • Welcomes new prospects warmly via onboarding campaign
  • Simple, reliable eCourse delivery via content campaigns
  • Follows up on failed credit cards automatically - genius!
  • Allows me to track and tag behavior, so people are only getting information I know they are interested in. (Who knew automation could be so PERSONAL??!)
  • Allows my team to solve any admin difficulties easily, because everyone can see what's going on in a person's record, or in a given campaign.
  • Gives me a way to get creative with my sales and marketing
  • Makes me seem like I've got a MUCH bigger team than I actually do/very professional
Samantha Bennett | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

Keap

  • The landing page builder is functional, but is quite lacking
  • The email builder is solid, but it would be nice to be able to embed images inline and wrap the text
  • Reporting is powerful, but not intuitive
  • Reporting needs more visuals like pie charts, etc.
Wes Schaeffer | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Keap

Keap 7.5
Based on 37 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Keap

Keap 6.6
Based on 19 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Stacey Stearns | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Keap

Keap 8.8
Based on 10 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
Anonymous | TrustRadius Reviewer

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Keap

Keap 7.7
Based on 10 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Keap

Keap 7.0
Based on 26 answers
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
Anonymous | TrustRadius Reviewer

In-Person Training

BigCommerce

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Keap

Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
Anonymous | TrustRadius Reviewer

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Keap

Keap 8.0
Based on 16 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

Keap

All of these apps really work in conjunction with Keap (formerly Infusionsoft), not necessarily a competitor. The only app I would say would compete (partially) would be Mailchimp since it sends broadcast emails. I used Mailchimp briefly several years ago and do remember it being a little easier to send a broadcast email, however, the other features of Keap (formerly Infusionsoft) make it worthwhile. Otherwise, I use Zapier to connect dozens of apps, only some listed above to send texts, keep track of schedules, etc. automatically.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 302 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

Keap

Keap 7.0
Based on 2 answers
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones | TrustRadius Reviewer

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

Keap

  • We are going to hit the million dollar mark later this year and I would say 30-40% of our leads come from our email campaigns.
  • Our industry makes it very difficult to reach coaches by phone or in person. The only way to communicate with them is through email. Keap is essential for our business.
  • During the pandemic, Keap worked with us as our revenue tanked. We still grew our customer base through Keap.
Todd DeNoyer | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Keap Editions & Modules

Edition
Lite$79.001
Pro$159.001
Max$199.001
  1. Per Month
Additional Pricing Details
Pricing starts as low as $79.00. Get started growing your business and learn more about our pricing and features at https://keap.com/pricing. All plans start with 1 user and 500 contacts. The price is $30.00 for each additional user.

Rating Summary

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