BigCommerce vs. Adobe Commerce (Magento Commerce)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigCommerce
Score 7.5 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$29.95
per month
Adobe Commerce (Magento Commerce)
Score 8.0 out of 10
N/A
Adobe Commerce (Magento Commerce) provides companies with a platform to manage, personalize, and optimize the commerce experience across every touch point and across the customer journey. ACC is built on Magento Commerce Pro and is integrated with Adobe Experience Manager. It was originally developed as an open-source eCommerce content management solution by Varien, Inc. Varien was acquired by eBay in…N/A
Pricing
BigCommerceAdobe Commerce (Magento Commerce)
Editions & Modules
Standard
$29.95
per month
Plus
$79.95
per month*
Pro
$299.95
per month*
Enterprise
Custom
per month
No answers on this topic
Offerings
Pricing Offerings
BigCommerceAdobe Commerce (Magento Commerce)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*if paid annuallyMust contact sales team for pricing.
More Pricing Information
Community Pulse
BigCommerceAdobe Commerce (Magento Commerce)
Considered Both Products
BigCommerce
Chose BigCommerce
BigCommerce is a great and powerful platform that has lots of upside. We still have a couple basic sites running on BigCommerce, mainly for backing up customer and order data. At this time, we have moved most of our businesses over to Shopify Plus b/c we feel that we get much …
Chose BigCommerce
I have managed to build 2 large websites on BigCommerce and it is fast and reliable. Have managed builds on Magento as well as small website projects on Wix, GoDaddy and Shopify and they all have their pros and cons. This is an ever-changing space and it really comes down to …
Chose BigCommerce
Shopify: BigCommerce has more features at the price point we need.
1ShoppingCart: BigCommerce is far more versatile and can sustain our business for a greater amount of growth than 1ShoppingCart.
Magento: While Magento was attractive for its customization, it would have required …
Chose BigCommerce
WooCommmerce and Magento are great, provided you have a consistent developer team that can constantly manage it and clients have the budget for that. But most times, the amount of money spent on developer managed sites is better spent on growing the company instead of custom …
Chose BigCommerce
BigCommerce is a much more user friendly, manageable and cost-effective tool than Magento, which we previously used. We struggled to find a decent Magento developer and it was an extremely expensive platform which we didn't really need. Shopify for us was limited with our …
Chose BigCommerce
It is cleaner and easier but sacrifices apps and features. It includes SSL where 3dcart charges. Magento is just too bulky for one person to operate.
Chose BigCommerce
Open source Magento was a full-time job. Now, I have a lot more freedom giving me the ability to take on more responsibilities and get my job done more efficiently. There were many headaches associated with Magento and depreciating version 1 and forcing users to migrate to …
Chose BigCommerce
BigCommerce simply blows them out of the water. Magento took a nosedive in security and reliability, and their support team "assured" us the issue was fixed on 3 separate occasions. BigCommerce took the opportunity to be crystal clear about how they manage and store our server …
Chose BigCommerce
Integrations with Shopify were inadequate, and we felt the overall impression was too informal, without the backend flexibility our catalog requires. As for Magento, I had experience at a previous company with Magento and was never very satisfied with any part of it. I took a …
Chose BigCommerce
BigCommerce combines the ease-of-use that you get form Shopify, with the ability to handle large numbers of Sku's like a custom Magento site might have.

But unlike a custom site like Magento, you don't need a coder or developer for every little change you want to make to the …
Chose BigCommerce
BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store!!! The best part about …
Chose BigCommerce
Open source platforms require a separate developer.
Chose BigCommerce
Of all the eCommerce platforms we evaluated, only Shopify would compete. Shopify is a better bet with smaller catalogs and less custom business requirements in our experience. While the app store in Shopify is robust, BigCommerce has better native features that were important …
Chose BigCommerce
We very much liked BigCommerce because it was the perfect fit or the best of both worlds as far as our business is concerned. It had a really robust shopping cart experience that comes standard and it allows for a Sandbox environment that we can use for future custom build-outs.
Chose BigCommerce
With BigCommerce you have great support (not with the open-source alternatives) without the high order fee that comes with Shopify. You also never have to worry about server settings or up-time. And you still have a lot of freedom with the design and functionality.

BigCommerce …
Chose BigCommerce
We haven't used the other platforms for a site yet, we have only evaluated them as a potential next step. In our evaluations, we have found that BigCommerce has a lower price point than Shopify seems to have for the same level of functionality. As far as the layouts/templates, …
Chose BigCommerce
BigCommerce seemed to have all the features I needed, at the price I needed, and had a free trial I could access
Chose BigCommerce
Cost and features were better with BigCommerce, plus one of our suppliers uses BigCommerce to run their store. That makes inventory export and import much easier.
Chose BigCommerce
We liked the pricing structure, customization capabilities, and ease-of-use over the other options available.
Adobe Commerce (Magento Commerce)
Chose Adobe Commerce (Magento Commerce)
The only platform listed above that competes with Magento in full functionality is Demandware, in my opinion. However, Demandware is even more development resource intensive than Magento. NetSuite has several realms of customization, but their API is quite limited. Shopify, BigC…
Chose Adobe Commerce (Magento Commerce)
Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with W…
Chose Adobe Commerce (Magento Commerce)
Magento is a great mid market product. It give you the ability to customize and can handle more complex business needs than both Shopify and BigCommerce. The ability to host the platform yourself and have full access to the source code allows for larger more complex catalogs, …
Chose Adobe Commerce (Magento Commerce)
Magento was far superior in terms of its global abilities... It excels in offering multi-currency/language/warehouse/credit card payments.
Chose Adobe Commerce (Magento Commerce)
Magento is not technically a master of any portion of building an ecommerce webpage but it certainly is very good at a lot of things which ultimately was the deciding factor. Primarily its versatility was above that of the other choices. Wordpress created beautiful content …
Chose Adobe Commerce (Magento Commerce)
Magento is a more enterprise level solution. It is viable for smaller businesses, however requires a higher upfront investment while others have lower upfront but more maintenance.
Chose Adobe Commerce (Magento Commerce)
They are both very well designed. They both have their own pros and cons. For example, Magento is very easy to manage and simple, where Brightpearl is very complicated and hard to learn. On the other hand, Brightpearl has a lot more options and modification possibilities than …
Chose Adobe Commerce (Magento Commerce)
Shopify, BigCommerce, oscommerce, etc - Magento, provides merchants with lower budgets and less manpower, the ability to have a fully-featured web storefront without the cost of flexibility. Magento allows merchants the ability to fully customize their platform as they see fit

We…
Top Pros
Top Cons
TrustRadius Insights
BigCommerceAdobe Commerce (Magento Commerce)
Highlights

TrustRadius
Research Team Insight
Published

Users of both BigCommerce and Adobe Commerce utilize these platforms for optimizing their online presence and sales. While both products are widely used by SMBs, Adobe Commerce has marginally higher adoption among larger enterprises due to its scalability and extensive customization capabilities. 

Customers have often lauded BigCommerce for its user-friendly interface, seamless inventory management, and effective SEO tools. Users appreciate its robust features and integrations, as well as its ability to handle high volumes of products and transactions.

In terms of use cases, BigCommerce’s users often highlight the ease with which they can set up stores and manage products, making it particularly suitable for those new to e-commerce or lacking technical expertise. Its simplified approach has been praised for streamlining the manageability of online stores. Contrarily, Adobe Commerce users frequently describe utilizing the platform for more complex online business operations. They applaud its powerful features and customizability, including adaptable themes and layouts and a diverse range of plugins, although these advanced functionalities may require a steeper learning curve.

Choosing between these platforms largely depends on the complexity and scale of operations. BigCommerce seems to cater more effectively to simpler, more straightforward e-commerce needs, while Adobe Commerce is often chosen for its comprehensive and scalable solutions, particularly for more sizable and complex online businesses. Pricing transparency is another factor some reviewers have mentioned. While BigCommerce publicly displays pricing, Adobe Commerce requires buyers to contact sales for a custom quote.

Features
BigCommerceAdobe Commerce (Magento Commerce)
Online Storefront
Comparison of Online Storefront features of Product A and Product B
BigCommerce
7.3
417 Ratings
5% below category average
Adobe Commerce (Magento Commerce)
8.3
32 Ratings
8% above category average
Product catalog & listings7.8413 Ratings8.031 Ratings
Product management6.9410 Ratings8.032 Ratings
Bulk product upload7.4310 Ratings6.927 Ratings
Branding7.1361 Ratings8.128 Ratings
Mobile storefront7.3401 Ratings8.230 Ratings
Product variations7.3387 Ratings9.530 Ratings
Website integration7.6341 Ratings9.530 Ratings
Visual customization7.4403 Ratings7.932 Ratings
CMS7.0296 Ratings8.531 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
BigCommerce
7.4
403 Ratings
2% below category average
Adobe Commerce (Magento Commerce)
7.0
31 Ratings
8% below category average
Abandoned cart recovery7.5361 Ratings7.026 Ratings
Checkout user experience7.4398 Ratings7.131 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
BigCommerce
7.8
399 Ratings
6% below category average
Adobe Commerce (Magento Commerce)
9.1
31 Ratings
9% above category average
eCommerce security7.8399 Ratings9.131 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
BigCommerce
7.1
404 Ratings
5% below category average
Adobe Commerce (Magento Commerce)
7.4
30 Ratings
1% below category average
Promotions & discounts7.3380 Ratings8.730 Ratings
Personalized recommendations6.8316 Ratings6.727 Ratings
SEO7.3375 Ratings6.827 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
BigCommerce
7.2
409 Ratings
8% below category average
Adobe Commerce (Magento Commerce)
8.9
32 Ratings
13% above category average
Multi-site management7.6185 Ratings9.826 Ratings
Order processing7.1388 Ratings9.731 Ratings
Inventory management7.1344 Ratings8.731 Ratings
Shipping6.9349 Ratings7.929 Ratings
Custom functionality7.4344 Ratings8.431 Ratings
Best Alternatives
BigCommerceAdobe Commerce (Magento Commerce)
Small Businesses
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigCommerceAdobe Commerce (Magento Commerce)
Likelihood to Recommend
7.2
(436 ratings)
7.9
(40 ratings)
Likelihood to Renew
9.1
(53 ratings)
9.8
(8 ratings)
Usability
8.9
(26 ratings)
9.0
(1 ratings)
Availability
9.1
(5 ratings)
10.0
(2 ratings)
Performance
9.1
(5 ratings)
9.0
(1 ratings)
Support Rating
9.1
(25 ratings)
8.0
(1 ratings)
Online Training
9.1
(2 ratings)
8.0
(2 ratings)
Implementation Rating
9.1
(13 ratings)
8.0
(1 ratings)
Configurability
9.1
(3 ratings)
-
(0 ratings)
Ease of integration
9.1
(3 ratings)
-
(0 ratings)
Product Scalability
7.7
(342 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BigCommerceAdobe Commerce (Magento Commerce)
Likelihood to Recommend
BigCommerce
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
Read full review
Adobe
Ultimately, if a company is looking for a solid industry-known E-Commerce system, Magento Commerce does exactly what it's intended to do. The headaches start when your company wants to start getting granular in customizations of the platform to meet specific business needs (which every company eventually has). This becomes a major issue down the road when trying to upgrade said customizations as the core software updates.
Read full review
Pros
BigCommerce
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
Read full review
Adobe
  • Magento Commerce Cloud allows us to develop our own custom solutions for problems that we need solved.
  • Magento Commerce Cloud can also be integrated with many of the third part vendors that we use. This has made many implementations go very smoothly and tends to be much quicker than developing our own custom solution.
  • There are many features available right out of the box. Many of them we have not implemented yet, but it is great to have them available to us when we are ready.
Read full review
Cons
BigCommerce
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
Read full review
Adobe
  • The platform is difficult to tune and can be slow. Even with expensive best in class hardware the platform performance can be an issue. Even with caching poor coding can lead to unacceptable performance and user experiences.
  • The total cost of ownership for the platform can be quite high as a great deal of technical expertise is required to modify, develop, troubleshoot and maintain the platform. The costs of initial development are only a down payment on what a Magento store will cost. For mid size companies with substantial web revenues this can be overcome for smaller businesses the total cost of ownership may be prohibitive.
  • Security of the platform can be an issue. Magento is often targeted by hackers and much of the security is the responsibility of the store owner.
Read full review
Likelihood to Renew
BigCommerce
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
Read full review
Adobe
Magento is well-supported by a big development team at eBay, which not only addresses bug reports very quickly, but also is constantly working on improvements to the platform. The wealth of Magento third party modules ensures that the platform will be up to date with future changes to
Payment or ERP systems.
Security is always a concern and with the Zend framework as a foundation, Magento has had very few security-related patches since I have started to work with it
Read full review
Usability
BigCommerce
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
Read full review
Adobe
Magento offers lots of templates and themes to customize the look and feel of the store, and even optimize it for mobile phones. The have an extensive library of forms and templates.
Read full review
Reliability and Availability
BigCommerce
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
Read full review
Adobe
No answers on this topic
Performance
BigCommerce
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
Read full review
Adobe
No answers on this topic
Support Rating
BigCommerce
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Adobe
The technical service was impeccable. They were on point and were very knowledgeable.
Read full review
Online Training
BigCommerce
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Read full review
Adobe
Great value for an flexible, open source platform.
Read full review
Implementation Rating
BigCommerce
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Read full review
Adobe
No answers on this topic
Alternatives Considered
BigCommerce
We switched from Shopify due to the restrictions they implemented on our industry. While we spent tens of thousands of dollars investing in our Shopify store, we can't have them cutting us off anytime they want. We reviewed WooCommerce, but didn't like the storefront or backend. Plus it seems like Wordpress/WooCommerce runs into tons of hacking issues and bugs.
Read full review
Adobe
Magento scales much better than any of the other software when it comes to very large e-commerce websites. But all the other options are more user-friendly for smaller sites as there is a bit of a learning curve in learning to manage Magento. Customization is better along with WooCommerce and OpenCart as self-hosted solutions vs. BigCommerce and Shopify which are hosted. Magento should be the first choice for large, extensive e-commerce solutions,but for smaller stores, I would recommend the others first.
Read full review
Scalability
BigCommerce
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
Read full review
Adobe
No answers on this topic
Return on Investment
BigCommerce
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
Read full review
Adobe
  • Magento definitely lets us get a return on our investment. Because we have developers who can customize Magento to our needs, we have been able to create a beautiful and effective website, run promotions, and serve up customized product display pages that are effective and beautifully branded.
  • Magento has also caused a lot of time to be invested in doing something that seems simple, but without a lot of knowledge, end up taking far more time than could otherwise be better-spent.
  • We have had to outsource some of our development work due to Magento being developer-focused rather than marketer/merchandiser-focused. I've used other website management software that is comparable to Magento's capabilities but is far easier to use, that even someone like me (with basic HTML/CSS skills) can customize the front-end without requiring a back-end developer to intervene.
Read full review
ScreenShots

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.