What users are saying about
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Top Rated
545 Ratings

BigCommerce

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Top Rated
545 Ratings
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Score 8.7 out of 100
4 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

BigCommerce

If you have some simple products that don't need variations of any kind, and just need to sell them, this will work for you but may be 'too much' and a simpler platform would work better. If you have a lot of products, a lot of {repeat} customers to manage, variations on the products, tie-ins to other products, etc, then you definitely want to use BigCommerce!
April Chin | TrustRadius Reviewer

TrueCommerce Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.4
TrueCommerce Nexternal
Product catalog & listings
BigCommerce
8.6
TrueCommerce Nexternal
Product management
BigCommerce
8.7
TrueCommerce Nexternal
Bulk product upload
BigCommerce
8.5
TrueCommerce Nexternal
Branding
BigCommerce
8.2
TrueCommerce Nexternal
Mobile storefront
BigCommerce
8.7
TrueCommerce Nexternal
Product variations
BigCommerce
8.5
TrueCommerce Nexternal
Website integration
BigCommerce
8.7
TrueCommerce Nexternal
Visual customization
BigCommerce
8.3
TrueCommerce Nexternal
CMS
BigCommerce
7.6
TrueCommerce Nexternal

Online Shopping Cart

BigCommerce
8.8
TrueCommerce Nexternal
Abandoned cart recovery
BigCommerce
8.7
TrueCommerce Nexternal
Checkout user experience
BigCommerce
8.8
TrueCommerce Nexternal

Online Payment System

BigCommerce
9.2
TrueCommerce Nexternal
eCommerce security
BigCommerce
9.2
TrueCommerce Nexternal

eCommerce Marketing

BigCommerce
8.2
TrueCommerce Nexternal
Promotions & discounts
BigCommerce
8.5
TrueCommerce Nexternal
Personalized recommendations
BigCommerce
8.2
TrueCommerce Nexternal
SEO
BigCommerce
8.0
TrueCommerce Nexternal

eCommerce Business Management

BigCommerce
8.3
TrueCommerce Nexternal
Multi-site management
BigCommerce
8.1
TrueCommerce Nexternal
Order processing
BigCommerce
9.1
TrueCommerce Nexternal
Inventory management
BigCommerce
8.4
TrueCommerce Nexternal
Shipping
BigCommerce
8.2
TrueCommerce Nexternal
Custom functionality
BigCommerce
7.8
TrueCommerce Nexternal

Pros

BigCommerce

  • Orders are readily available with all pertinent information. Multiple search options make any one customer easy to find. Customer accounts can also easily be adjusted when necessary for changes after being placed, but before being charged. Sometimes customers don't realize there is an error until they review the email received after ordering and then it's a hassle. Big Commerce eliminates that hassle.
  • Website product adjustments and updates are pretty simple. The system is easy to upload images to, add info or even shut off viewing until the product is ready.
  • We have multiple websites for different products and having the ability to personalize them individually is great. Different themes and setups are necessary and made available by BigCommerce.
Peggy Steffens | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
  • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
  • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
  • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
  • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
  • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
Katie Partridge | TrustRadius Reviewer

Cons

BigCommerce

  • When I add new inventory to a particular product, how do I then know what I started with originally? I don't know how many of a particular product I sold if I re-order and then "up" the inventory.
  • I find it impossible to do my taxes in a simple, streamlined way. I don't actually know the COGS or the profit at the end of the year.
brenda wilson | TrustRadius Reviewer

TrueCommerce Nexternal

  • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
  • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
Stephanie Barnett | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.8
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 8.5
Based on 3 answers
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
Kielly Lewis | TrustRadius Reviewer

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 9.0
Based on 2 answers
Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
Katie Partridge | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 3 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 3 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 26 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 4 answers
Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
Kielly Lewis | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.6
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

TrueCommerce Nexternal

TrueCommerce Nexternal 10.0
Based on 2 answers
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis | TrustRadius Reviewer

Alternatives Considered

BigCommerce

We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
Darcy Knapp, MBA | TrustRadius Reviewer

TrueCommerce Nexternal

Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
Stephanie Barnett | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.5
Based on 282 answers
Scaling is easy and BigCommerce will work with you and provide incentives to grow your business with them. Discounts on merchant fees and increased customer retention and conversion tools have helped me scale my business quite a bit. There are some drawbacks like not being able to customize website templates as easily however, even that is a breeze compared to other platforms.
Matthew Walker | TrustRadius Reviewer

TrueCommerce Nexternal

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

TrueCommerce Nexternal

  • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
  • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
Katie Partridge | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

TrueCommerce Nexternal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TrueCommerce Nexternal Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.8
TrueCommerce Nexternal
9.2

Likelihood to Renew

BigCommerce
9.8
TrueCommerce Nexternal
8.5

Usability

BigCommerce
9.6
TrueCommerce Nexternal
9.0

Reliability and Availability

BigCommerce
9.1
TrueCommerce Nexternal

Performance

BigCommerce
9.1
TrueCommerce Nexternal

Support Rating

BigCommerce
8.9
TrueCommerce Nexternal
10.0

Online Training

BigCommerce
9.1
TrueCommerce Nexternal

Implementation Rating

BigCommerce
8.6
TrueCommerce Nexternal
10.0

Scalability

BigCommerce
8.5
TrueCommerce Nexternal

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