What users are saying about
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Top Rated
628 Ratings

BigCommerce

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Top Rated
628 Ratings
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Score 8.1 out of 100
5 Ratings
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Score 6 out of 100

Feature Set Ratings

    Online Storefront

    7.5

    BigCommerce

    75%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 9/9 features

    Product catalog & listings

    8.2
    82%
    396 Ratings
    N/A
    0 Ratings

    Product management

    8.2
    82%
    393 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.7
    77%
    297 Ratings
    N/A
    0 Ratings

    Branding

    7.9
    79%
    345 Ratings
    N/A
    0 Ratings

    Mobile storefront

    7.3
    73%
    384 Ratings
    N/A
    0 Ratings

    Product variations

    7.6
    76%
    371 Ratings
    N/A
    0 Ratings

    Website integration

    7.4
    74%
    326 Ratings
    N/A
    0 Ratings

    Visual customization

    7.3
    73%
    387 Ratings
    N/A
    0 Ratings

    CMS

    6.4
    64%
    283 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    7.5

    BigCommerce

    75%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    7.6
    76%
    345 Ratings
    N/A
    0 Ratings

    Checkout user experience

    7.5
    75%
    381 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.1

    BigCommerce

    81%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 1/1 features

    eCommerce security

    8.1
    81%
    382 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.0

    BigCommerce

    70%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 3/3 features

    Promotions & discounts

    7.1
    71%
    364 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.6
    66%
    303 Ratings
    N/A
    0 Ratings

    SEO

    7.4
    74%
    359 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    7.0

    BigCommerce

    70%

    TrueCommerce Nexternal

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 5/5 features

    Multi-site management

    6.9
    69%
    172 Ratings
    N/A
    0 Ratings

    Order processing

    7.6
    76%
    372 Ratings
    N/A
    0 Ratings

    Inventory management

    7.3
    73%
    329 Ratings
    N/A
    0 Ratings

    Shipping

    6.7
    67%
    332 Ratings
    N/A
    0 Ratings

    Custom functionality

    6.5
    65%
    329 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • BigCommerce is rated higher in 1 area: Likelihood to Renew
    • TrueCommerce Nexternal is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.1

    BigCommerce

    81%
    419 Ratings
    9.2

    TrueCommerce Nexternal

    92%
    3 Ratings

    Likelihood to Renew

    9.9

    BigCommerce

    99%
    50 Ratings
    8.5

    TrueCommerce Nexternal

    85%
    3 Ratings

    Usability

    6.8

    BigCommerce

    68%
    24 Ratings
    9.0

    TrueCommerce Nexternal

    90%
    2 Ratings

    Availability

    9.1

    BigCommerce

    91%
    6 Ratings

    TrueCommerce Nexternal

    N/A
    0 Ratings

    Performance

    9.1

    BigCommerce

    91%
    6 Ratings

    TrueCommerce Nexternal

    N/A
    0 Ratings

    Support Rating

    9.0

    BigCommerce

    90%
    47 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    4 Ratings

    Online Training

    9.1

    BigCommerce

    91%
    2 Ratings

    TrueCommerce Nexternal

    N/A
    0 Ratings

    Implementation Rating

    8.5

    BigCommerce

    85%
    24 Ratings
    10.0

    TrueCommerce Nexternal

    100%
    2 Ratings

    Product Scalability

    6.8

    BigCommerce

    68%
    325 Ratings

    TrueCommerce Nexternal

    N/A
    0 Ratings

    Likelihood to Recommend

    BigCommerce

    BigCommerce excels at providing an affordable eCommerce
    site for the sale of products online. It does that very well and provides a
    highly professional look and feel. If your organization is planning an
    informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
    Keith Whitt | TrustRadius Reviewer

    TrueCommerce Nexternal

    If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
    Kielly Lewis | TrustRadius Reviewer

    Pros

    BigCommerce

    • They have a great WYSIWYG interface for creating webpage content.
    • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
    • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
    Dave George | TrustRadius Reviewer

    TrueCommerce Nexternal

    • Nexternal's customer service is the best in the business. Each account comes with a dedicated account rep who answers the phone when you call, and personally replies to your emails within a very reasonable time - sometimes within minutes!
    • Nexternal is consistently improving their platform with added tools and 3rd party integrations for everything from social sharing and email campaign management to search optimization tools and automatic product feed integrations such as Amazon.
    • Nexternal offers site security and PCI compliance out of the box. There is no need for an additional SSL, nor do you need to worry about the security of your clients' personal information.
    • Nexternal is scalable and grows with your business. We have more than a handful of clients who have been with Nexternal for more than 10 years. In web-speak, that's like 50 years!
    • The Nexternal shopping cart template can be customized to create a consistently branded experience from your home page throughout the entire shopping process.
    • Nexternal offers a host of API and XML toolsets that allow clients to sync data between their ecommerce platform and most any other third party platform, thereby coordinating the operations of your business and cutting down on management time.
    Katie Partridge | TrustRadius Reviewer

    Cons

    BigCommerce

    • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
    • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
    • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
    • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
    Gary McCarthy | TrustRadius Reviewer

    TrueCommerce Nexternal

    • Nexternal needs a POS system that enables you to swipe credit cards. We switched to a different system because this was a limitation of Nexternal. At the point of purchase we used to have to write everything down and enter in later.
    • The shipping functionality is extremely basic. The shipping address check for each state never worked properly. Also, with our new system, the woman who does the compliance can pull all reports per state out of it. Nexternal does not have that capability.
    Stephanie Barnett | TrustRadius Reviewer

    Pricing Details

    BigCommerce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $29.95 per month

    BigCommerce Editions & Modules

    Edition
    Standard29.951
    Plus79.952
    EnterpriseCustom3
    Pro299.954
    1. per month
    2. per month*
    3. per month
    4. per month*
    Additional Pricing Details
    *if paid annually

    TrueCommerce Nexternal

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    TrueCommerce Nexternal Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    BigCommerce

    BigCommerce 9.9
    Based on 50 answers
    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Kari Docekal | TrustRadius Reviewer

    TrueCommerce Nexternal

    TrueCommerce Nexternal 8.5
    Based on 3 answers
    I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
    Kielly Lewis | TrustRadius Reviewer

    Usability

    BigCommerce

    BigCommerce 6.8
    Based on 24 answers
    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    JoAnna Cohen | TrustRadius Reviewer

    TrueCommerce Nexternal

    TrueCommerce Nexternal 9.0
    Based on 2 answers
    Nexternal has been around for over a decade - they may have defined the ecommerce admin panel. That said, they could stand to update it a bit - adding more drag and drop functionality and integrating a more comprehensive CMS allowing your home page to be part of your ecommerce website.
    Katie Partridge | TrustRadius Reviewer

    Reliability and Availability

    BigCommerce

    BigCommerce 9.1
    Based on 6 answers
    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Darcy Knapp, MBA | TrustRadius Reviewer

    TrueCommerce Nexternal

    No score
    No answers yet
    No answers on this topic

    Performance

    BigCommerce

    BigCommerce 9.1
    Based on 6 answers
    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Darcy Knapp, MBA | TrustRadius Reviewer

    TrueCommerce Nexternal

    No score
    No answers yet
    No answers on this topic

    Support Rating

    BigCommerce

    BigCommerce 9.0
    Based on 47 answers
    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Sandi Keller | TrustRadius Reviewer

    TrueCommerce Nexternal

    TrueCommerce Nexternal 10.0
    Based on 4 answers
    Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
    Kielly Lewis | TrustRadius Reviewer

    Online Training

    BigCommerce

    BigCommerce 9.1
    Based on 2 answers
    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Vinny Hebert | TrustRadius Reviewer

    TrueCommerce Nexternal

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    BigCommerce

    BigCommerce 8.5
    Based on 24 answers
    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Francis Vassallo | TrustRadius Reviewer

    TrueCommerce Nexternal

    TrueCommerce Nexternal 10.0
    Based on 2 answers
    I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
    Kielly Lewis | TrustRadius Reviewer

    Alternatives Considered

    BigCommerce

    I can't even recall the other names of webshops I used prior to BigCommerce, but I did have 2 other experiences from 2008 to 2013, prior to coming on with BigCommerce. I suffered daily trying to make those sites work the way they should. I also hated trying to ask questions because I would get somebody [...] that would have scripted answers that felt so impersonal. I rarely have to call BigCommerce for help, but when I do, it is like talking to a friend. They actually "talk" to you and help you figure out what is wrong. For the most part, I am not literate in advanced computer knowledge, so having BigCommerce in my corner, makes my small crafting business actually seem like it really is important. I truly appreciate being one of their customers!
    Lynn Vining | TrustRadius Reviewer

    TrueCommerce Nexternal

    Nexternal is a much more basic system in terms of an OMS system but it has much more limitations compared to Submerse. Submerse however is a newer products with a ton of glitches and terrible reporting methods. If Nexternal created a POS system and revamped their shipping capabilities, I would choose Nexternal.
    Stephanie Barnett | TrustRadius Reviewer

    Scalability

    BigCommerce

    BigCommerce 6.8
    Based on 325 answers
    It looks like BigCommerce can be as big or as small as you want it to be, but I would urge people if they are intending to start big to realize that downgrading a plan from an enterprise like what our business did is not possible if your website is built with enterprise plan and features in mind.
    Anonymous | TrustRadius Reviewer

    TrueCommerce Nexternal

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    BigCommerce

    • ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
    • BigCommerce support provided 24x7 so no downtime on website[.]
    • Easy to use admin for non technical clients[.]
    • Drop shipping needs to improve which help to improve more ROI[.]
    • Abandoned cart saver[.]
    Ghanshyam Thumar | TrustRadius Reviewer

    TrueCommerce Nexternal

    • Because we are a development team who focuses on integrating Nexternal with our clients' sites, we can't speak to specific ROI or conversions, however, the length of time our clients stick with Nexternal says it all - in an industry where there are no shortage of choices in platforms, we have rarely ever moved a client from Nexternal to another platform. Instead, the vast majority of our clients who use Nexternal now either started off with the platform or moved to Nexternal from a less-than platform. We have clients who have been with Nexternal for over a decade, and that's really saying something.
    • In the 10+ years that we have worked with Nexternal we have developed a solid relationship that is built solely on trust. We don't get any commission for referring customers to their site, nor do they receive any commission for sending customers our way. We work together because we enjoy it and we know that the other is dependable and worthwhile.
    Katie Partridge | TrustRadius Reviewer

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