What users are saying about
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Top Rated
545 Ratings

BigCommerce

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Top Rated
545 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 2.5 out of 100

Likelihood to Recommend

BigCommerce

If you have some simple products that don't need variations of any kind, and just need to sell them, this will work for you but may be 'too much' and a simpler platform would work better. If you have a lot of products, a lot of {repeat} customers to manage, variations on the products, tie-ins to other products, etc, then you definitely want to use BigCommerce!
April Chin | TrustRadius Reviewer

Yahoo Small Business

I would tell a colleague to stay clear of Yahoo Web Hosting/Yahoo Small Business. Our business has been with Yahoo due to the fact that there was nothing else around at the time of our signing up with them. Since then there are much better alternatives as the fact that Yahoo has virtually no third party support really hurts it, and the fact that it is so barebones and hard to customize and work in the back end makes it so that you have to find one of the few expensive developers that specialize in Yahoo. This is another huge hurdle if you plan to build a good website.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.4
Yahoo Small Business
Product catalog & listings
BigCommerce
8.6
Yahoo Small Business
Product management
BigCommerce
8.7
Yahoo Small Business
Bulk product upload
BigCommerce
8.5
Yahoo Small Business
Branding
BigCommerce
8.2
Yahoo Small Business
Mobile storefront
BigCommerce
8.7
Yahoo Small Business
Product variations
BigCommerce
8.5
Yahoo Small Business
Website integration
BigCommerce
8.7
Yahoo Small Business
Visual customization
BigCommerce
8.3
Yahoo Small Business
CMS
BigCommerce
7.6
Yahoo Small Business

Online Shopping Cart

BigCommerce
8.8
Yahoo Small Business
Abandoned cart recovery
BigCommerce
8.7
Yahoo Small Business
Checkout user experience
BigCommerce
8.8
Yahoo Small Business

Online Payment System

BigCommerce
9.2
Yahoo Small Business
eCommerce security
BigCommerce
9.2
Yahoo Small Business

eCommerce Marketing

BigCommerce
8.2
Yahoo Small Business
Promotions & discounts
BigCommerce
8.5
Yahoo Small Business
Personalized recommendations
BigCommerce
8.2
Yahoo Small Business
SEO
BigCommerce
7.9
Yahoo Small Business

eCommerce Business Management

BigCommerce
8.3
Yahoo Small Business
Multi-site management
BigCommerce
8.1
Yahoo Small Business
Order processing
BigCommerce
9.1
Yahoo Small Business
Inventory management
BigCommerce
8.4
Yahoo Small Business
Shipping
BigCommerce
8.2
Yahoo Small Business
Custom functionality
BigCommerce
7.8
Yahoo Small Business

Pros

BigCommerce

  • Orders are readily available with all pertinent information. Multiple search options make any one customer easy to find. Customer accounts can also easily be adjusted when necessary for changes after being placed, but before being charged. Sometimes customers don't realize there is an error until they review the email received after ordering and then it's a hassle. Big Commerce eliminates that hassle.
  • Website product adjustments and updates are pretty simple. The system is easy to upload images to, add info or even shut off viewing until the product is ready.
  • We have multiple websites for different products and having the ability to personalize them individually is great. Different themes and setups are necessary and made available by BigCommerce.
Peggy Steffens | TrustRadius Reviewer

Yahoo Small Business

  • Yahoo Web Hosting/Small Business is above else, cheap in pricing at the very least in terms of monthly costs.
  • The backend of Yahoo Web Hosting/ Small Business is customizable, assuming you can find one of the few developers that can code for it.
  • We were given a dedicated account manager though I believe it was because of how long we were with yahoo and how many complaints we had.
Anonymous | TrustRadius Reviewer

Cons

BigCommerce

  • When I add new inventory to a particular product, how do I then know what I started with originally? I don't know how many of a particular product I sold if I re-order and then "up" the inventory.
  • I find it impossible to do my taxes in a simple, streamlined way. I don't actually know the COGS or the profit at the end of the year.
brenda wilson | TrustRadius Reviewer

Yahoo Small Business

  • Extremely old and outdated back end.
  • Yahoo Web Hosting is at the very least customizable but everything beyond just running a simple store requires custom work that you will have to pay an expensive developer to fix for you.
  • Yahoo Web Hosting is a complete mess in terms of branding and policies. In the span of our last year with them, they went from Yahoo to Yahoo small business to Aabaco and then back to Yahoo and each time were assigned a different account manager.
  • Abysmal customer service, every time we had to open a ticket we had a customer service agent in India that could not fix our issue and we were eventually assigned an account manager after numerous complaints.
  • Barely any apps or app eco system on Yahoo.
  • Frequent down times caused by Yahoo Web Hosting cost our business lots of lost revenue.
  • So antiquated and backwards, they were one of the last companies that I know of to switch over to https, we reached out to them several times to switch our website to https and it took an agonizing amount of time for Yahoo to implement it for all their customers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.8
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 3 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 3 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 26 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Yahoo Small Business

Yahoo Small Business 1.0
Based on 2 answers
The customer support for Yahoo Web hosting is a complete disaster. Every call is transferred to a technical support department that is in India which usually isn't an issue as that is the norm for a lot of businesses, however, this technical support team in Yahoo does not know how to diagnose issues or offer support. Every issue we had some, some critical like why is our website down were met with clueless customer support agents that would get back to us in 48 hours minimum. Eventually, we were given an account manager that actually did his best and was able to get to the right people at times for critical issues but it still was a complete hassle and waste of time every time we had any issue with Yahoo Web hosting.
Anonymous | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.6
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
Darcy Knapp, MBA | TrustRadius Reviewer

Yahoo Small Business

After we departed Yahoo Web hosting we found out that there are numerous much better web hosting platforms, the main we focused on were Shopify, GoDaddy, BigCommerce, and WordPress. Between either is a much better alternative than Yahoo Web hosting as they all have much better third party support, more familiarity in the platforms which means more developers that are familiar with the platforms. Above all else, all three of these companies have stood the test of time and haven't rebranded themselves into different company names like Yahoo did with Aabaco and back and are much better for any small business.
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.5
Based on 282 answers
Scaling is easy and BigCommerce will work with you and provide incentives to grow your business with them. Discounts on merchant fees and increased customer retention and conversion tools have helped me scale my business quite a bit. There are some drawbacks like not being able to customize website templates as easily however, even that is a breeze compared to other platforms.
Matthew Walker | TrustRadius Reviewer

Yahoo Small Business

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Yahoo Small Business

  • Yahoo Web Hosting impacted our business in a very negative way with all the time we wasted and revenue we lost.
  • Our biggest loss of revenue was deciding to stay longer than we had to with Yahoo Web Hosting as the cost of moving to another platform was high but we had no choice.
  • Yahoo Web Hosting constantly interfered with our workflow with its lack of third party support and poor customer service and constant downtimes.
  • For instance when we wanted to find an inventory system for our business virtually NO ONE supported Yahoo.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Yahoo Small Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Yahoo Small Business Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.8
Yahoo Small Business
1.0

Likelihood to Renew

BigCommerce
9.8
Yahoo Small Business

Usability

BigCommerce
9.6
Yahoo Small Business

Reliability and Availability

BigCommerce
9.1
Yahoo Small Business

Performance

BigCommerce
9.1
Yahoo Small Business

Support Rating

BigCommerce
8.9
Yahoo Small Business
1.0

Online Training

BigCommerce
9.1
Yahoo Small Business

Implementation Rating

BigCommerce
8.6
Yahoo Small Business

Scalability

BigCommerce
8.5
Yahoo Small Business

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