What users are saying about
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Top Rated
628 Ratings

BigCommerce

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Top Rated
628 Ratings
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Score 8.1 out of 100
12 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Online Storefront

    7.5

    BigCommerce

    75%

    Yahoo Small Business

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 9/9 features

    Product catalog & listings

    8.2
    82%
    396 Ratings
    N/A
    0 Ratings

    Product management

    8.2
    82%
    393 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.7
    77%
    297 Ratings
    N/A
    0 Ratings

    Branding

    7.9
    79%
    345 Ratings
    N/A
    0 Ratings

    Mobile storefront

    7.3
    73%
    384 Ratings
    N/A
    0 Ratings

    Product variations

    7.6
    76%
    371 Ratings
    N/A
    0 Ratings

    Website integration

    7.4
    74%
    326 Ratings
    N/A
    0 Ratings

    Visual customization

    7.3
    73%
    387 Ratings
    N/A
    0 Ratings

    CMS

    6.4
    64%
    283 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    7.5

    BigCommerce

    75%

    Yahoo Small Business

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    7.6
    76%
    345 Ratings
    N/A
    0 Ratings

    Checkout user experience

    7.5
    75%
    381 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.1

    BigCommerce

    81%

    Yahoo Small Business

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 1/1 features

    eCommerce security

    8.1
    81%
    382 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.0

    BigCommerce

    70%

    Yahoo Small Business

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 3/3 features

    Promotions & discounts

    7.1
    71%
    364 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.6
    66%
    303 Ratings
    N/A
    0 Ratings

    SEO

    7.4
    74%
    359 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    7.0

    BigCommerce

    70%

    Yahoo Small Business

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 5/5 features

    Multi-site management

    6.9
    69%
    172 Ratings
    N/A
    0 Ratings

    Order processing

    7.6
    76%
    372 Ratings
    N/A
    0 Ratings

    Inventory management

    7.3
    73%
    329 Ratings
    N/A
    0 Ratings

    Shipping

    6.7
    67%
    332 Ratings
    N/A
    0 Ratings

    Custom functionality

    6.5
    65%
    329 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • BigCommerce is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.1

    BigCommerce

    81%
    419 Ratings
    1.0

    Yahoo Small Business

    10%
    1 Rating

    Likelihood to Renew

    9.9

    BigCommerce

    99%
    50 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Usability

    6.8

    BigCommerce

    68%
    24 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Availability

    9.1

    BigCommerce

    91%
    6 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Performance

    9.1

    BigCommerce

    91%
    6 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Support Rating

    9.0

    BigCommerce

    90%
    47 Ratings
    1.0

    Yahoo Small Business

    10%
    2 Ratings

    Online Training

    9.1

    BigCommerce

    91%
    2 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Implementation Rating

    8.5

    BigCommerce

    85%
    24 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Product Scalability

    6.8

    BigCommerce

    68%
    325 Ratings

    Yahoo Small Business

    N/A
    0 Ratings

    Likelihood to Recommend

    BigCommerce

    BigCommerce excels at providing an affordable eCommerce
    site for the sale of products online. It does that very well and provides a
    highly professional look and feel. If your organization is planning an
    informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
    Keith Whitt | TrustRadius Reviewer

    Yahoo Small Business

    I would tell a colleague to stay clear of Yahoo Web Hosting/Yahoo Small Business. Our business has been with Yahoo due to the fact that there was nothing else around at the time of our signing up with them. Since then there are much better alternatives as the fact that Yahoo has virtually no third party support really hurts it, and the fact that it is so barebones and hard to customize and work in the back end makes it so that you have to find one of the few expensive developers that specialize in Yahoo. This is another huge hurdle if you plan to build a good website.
    Anonymous | TrustRadius Reviewer

    Pros

    BigCommerce

    • They have a great WYSIWYG interface for creating webpage content.
    • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
    • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
    Dave George | TrustRadius Reviewer

    Yahoo Small Business

    • Yahoo Web Hosting/Small Business is above else, cheap in pricing at the very least in terms of monthly costs.
    • The backend of Yahoo Web Hosting/ Small Business is customizable, assuming you can find one of the few developers that can code for it.
    • We were given a dedicated account manager though I believe it was because of how long we were with yahoo and how many complaints we had.
    Anonymous | TrustRadius Reviewer

    Cons

    BigCommerce

    • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
    • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
    • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
    • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
    Gary McCarthy | TrustRadius Reviewer

    Yahoo Small Business

    • Extremely old and outdated back end.
    • Yahoo Web Hosting is at the very least customizable but everything beyond just running a simple store requires custom work that you will have to pay an expensive developer to fix for you.
    • Yahoo Web Hosting is a complete mess in terms of branding and policies. In the span of our last year with them, they went from Yahoo to Yahoo small business to Aabaco and then back to Yahoo and each time were assigned a different account manager.
    • Abysmal customer service, every time we had to open a ticket we had a customer service agent in India that could not fix our issue and we were eventually assigned an account manager after numerous complaints.
    • Barely any apps or app eco system on Yahoo.
    • Frequent down times caused by Yahoo Web Hosting cost our business lots of lost revenue.
    • So antiquated and backwards, they were one of the last companies that I know of to switch over to https, we reached out to them several times to switch our website to https and it took an agonizing amount of time for Yahoo to implement it for all their customers.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    BigCommerce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $29.95 per month

    BigCommerce Editions & Modules

    Edition
    Standard29.951
    Plus79.952
    EnterpriseCustom3
    Pro299.954
    1. per month
    2. per month*
    3. per month
    4. per month*
    Additional Pricing Details
    *if paid annually

    Yahoo Small Business

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Yahoo Small Business Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    BigCommerce

    BigCommerce 9.9
    Based on 50 answers
    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Kari Docekal | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Usability

    BigCommerce

    BigCommerce 6.8
    Based on 24 answers
    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    JoAnna Cohen | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    BigCommerce

    BigCommerce 9.1
    Based on 6 answers
    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Darcy Knapp, MBA | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Performance

    BigCommerce

    BigCommerce 9.1
    Based on 6 answers
    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Darcy Knapp, MBA | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Support Rating

    BigCommerce

    BigCommerce 9.0
    Based on 47 answers
    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Sandi Keller | TrustRadius Reviewer

    Yahoo Small Business

    Yahoo Small Business 1.0
    Based on 2 answers
    The customer support for Yahoo Web hosting is a complete disaster. Every call is transferred to a technical support department that is in India which usually isn't an issue as that is the norm for a lot of businesses, however, this technical support team in Yahoo does not know how to diagnose issues or offer support. Every issue we had some, some critical like why is our website down were met with clueless customer support agents that would get back to us in 48 hours minimum. Eventually, we were given an account manager that actually did his best and was able to get to the right people at times for critical issues but it still was a complete hassle and waste of time every time we had any issue with Yahoo Web hosting.
    Anonymous | TrustRadius Reviewer

    Online Training

    BigCommerce

    BigCommerce 9.1
    Based on 2 answers
    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Vinny Hebert | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    BigCommerce

    BigCommerce 8.5
    Based on 24 answers
    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Francis Vassallo | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    BigCommerce

    I can't even recall the other names of webshops I used prior to BigCommerce, but I did have 2 other experiences from 2008 to 2013, prior to coming on with BigCommerce. I suffered daily trying to make those sites work the way they should. I also hated trying to ask questions because I would get somebody [...] that would have scripted answers that felt so impersonal. I rarely have to call BigCommerce for help, but when I do, it is like talking to a friend. They actually "talk" to you and help you figure out what is wrong. For the most part, I am not literate in advanced computer knowledge, so having BigCommerce in my corner, makes my small crafting business actually seem like it really is important. I truly appreciate being one of their customers!
    Lynn Vining | TrustRadius Reviewer

    Yahoo Small Business

    After we departed Yahoo Web hosting we found out that there are numerous much better web hosting platforms, the main we focused on were Shopify, GoDaddy, BigCommerce, and WordPress. Between either is a much better alternative than Yahoo Web hosting as they all have much better third party support, more familiarity in the platforms which means more developers that are familiar with the platforms. Above all else, all three of these companies have stood the test of time and haven't rebranded themselves into different company names like Yahoo did with Aabaco and back and are much better for any small business.
    Anonymous | TrustRadius Reviewer

    Scalability

    BigCommerce

    BigCommerce 6.8
    Based on 325 answers
    It looks like BigCommerce can be as big or as small as you want it to be, but I would urge people if they are intending to start big to realize that downgrading a plan from an enterprise like what our business did is not possible if your website is built with enterprise plan and features in mind.
    Anonymous | TrustRadius Reviewer

    Yahoo Small Business

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    BigCommerce

    • ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
    • BigCommerce support provided 24x7 so no downtime on website[.]
    • Easy to use admin for non technical clients[.]
    • Drop shipping needs to improve which help to improve more ROI[.]
    • Abandoned cart saver[.]
    Ghanshyam Thumar | TrustRadius Reviewer

    Yahoo Small Business

    • Yahoo Web Hosting impacted our business in a very negative way with all the time we wasted and revenue we lost.
    • Our biggest loss of revenue was deciding to stay longer than we had to with Yahoo Web Hosting as the cost of moving to another platform was high but we had no choice.
    • Yahoo Web Hosting constantly interfered with our workflow with its lack of third party support and poor customer service and constant downtimes.
    • For instance when we wanted to find an inventory system for our business virtually NO ONE supported Yahoo.
    Anonymous | TrustRadius Reviewer

    Screenshots

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