BIGContacts vs. Contactually CRM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
Pricing
BIGContactsContactually CRM (discontinued)
Editions & Modules
Business Plan
$9.99
per month per user
Professional
$69.00
per month
Accelerator
$119.00
per month
Offerings
Pricing Offerings
BIGContactsContactually CRM (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIGContactsContactually CRM (discontinued)
Top Pros
Top Cons
Features
BIGContactsContactually CRM (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Contactually CRM (discontinued)
9.2
3 Ratings
18% above category average
Customer data management / contact management9.87 Ratings9.93 Ratings
Workflow management9.57 Ratings9.63 Ratings
Territory management9.46 Ratings9.01 Ratings
Opportunity management9.57 Ratings9.42 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings9.93 Ratings
Contract management9.67 Ratings6.01 Ratings
Quote & order management9.76 Ratings00 Ratings
Interaction tracking9.75 Ratings9.93 Ratings
Channel / partner relationship management9.75 Ratings9.92 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
25% above category average
Contactually CRM (discontinued)
9.1
3 Ratings
19% above category average
Case management9.86 Ratings9.73 Ratings
Call center management9.56 Ratings8.02 Ratings
Help desk management9.86 Ratings9.73 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Contactually CRM (discontinued)
9.7
3 Ratings
25% above category average
Lead management9.76 Ratings9.93 Ratings
Email marketing9.36 Ratings9.63 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
27% above category average
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Task management10.06 Ratings7.02 Ratings
Billing and invoicing management9.86 Ratings00 Ratings
Reporting9.96 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Forecasting9.34 Ratings00 Ratings
Pipeline visualization9.64 Ratings7.02 Ratings
Customizable reports9.74 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Custom fields10.04 Ratings7.02 Ratings
Custom objects9.44 Ratings7.01 Ratings
Scripting environment9.04 Ratings7.02 Ratings
API for custom integration8.74 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
Contactually CRM (discontinued)
7.5
2 Ratings
10% below category average
Single sign-on capability9.53 Ratings9.02 Ratings
Role-based user permissions10.03 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Contactually CRM (discontinued)
8.4
3 Ratings
14% above category average
Social data10.03 Ratings9.92 Ratings
Social engagement9.53 Ratings7.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Contactually CRM (discontinued)
9.9
3 Ratings
32% above category average
Marketing automation8.53 Ratings9.93 Ratings
Compensation management9.53 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
Contactually CRM (discontinued)
9.4
3 Ratings
22% above category average
Mobile access9.53 Ratings9.43 Ratings
Best Alternatives
BIGContactsContactually CRM (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsContactually CRM (discontinued)
Likelihood to Recommend
9.6
(10 ratings)
9.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
9.4
(9 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
-
(0 ratings)
User Testimonials
BIGContactsContactually CRM (discontinued)
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
Discontinued Products
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Read full review
Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
Discontinued Products
  • Syncing to email
  • Design and interface
  • Support team
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
Discontinued Products
  • Social tracking is really only through Twitter so though you can add LinkedIn, G+, and even AngelList social profiles, you don't get users' social posts from those
  • The feature that highlights opportunities to stay connected with "important" contacts COULD be incredible but it only reports to you when those users have birthdays or they tweet @ you. Rather worthless in that regard. Would be nice if Important contacts showed every time those people posted something on social media.
  • Becomes laborious when you have thousands of contacts and need to organize them and indicate their level of importance.
  • Time since last contacted only tracks email. You can't manually indicate that you've contacted them, it doesn't track your calendar to know if you had a meeting
Read full review
Likelihood to Renew
ProProfs
No answers on this topic
Discontinued Products
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
Discontinued Products
No answers on this topic
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
Read full review
Discontinued Products
It seemed to have everything that I wanted and wasn't too expensive.
Read full review
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
Discontinued Products
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Read full review
ScreenShots