BIGContacts vs. GlassManager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
GlassManager
Score 9.0 out of 10
N/A
GlassManager is a cloud-based software specially designed for glaziers. Users can create different types of Estimates, get Vendor Quotes, Create Glass drawings and share them with customers and field staff, send online approval links, schedule tasks linked to jobs for Field, Shop, and Office Staff. Mobile access for field staff to manage Timesheets and register hours in real-time and in the exact location for better field management. Access the software anytime anywhere using any smart…
$85
per month
Pricing
BIGContactsGlassManager
Editions & Modules
Business Plan
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
BIGContactsGlassManager
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIGContactsGlassManager
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BIGContactsGlassManager
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
GlassManager
-
Ratings
Customer data management / contact management9.87 Ratings00 Ratings
Workflow management9.57 Ratings00 Ratings
Territory management9.46 Ratings00 Ratings
Opportunity management9.47 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings00 Ratings
Contract management9.67 Ratings00 Ratings
Quote & order management9.76 Ratings00 Ratings
Interaction tracking9.75 Ratings00 Ratings
Channel / partner relationship management9.75 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
GlassManager
-
Ratings
Case management9.86 Ratings00 Ratings
Call center management9.56 Ratings00 Ratings
Help desk management9.86 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
22% above category average
GlassManager
-
Ratings
Lead management9.76 Ratings00 Ratings
Email marketing9.36 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
27% above category average
GlassManager
-
Ratings
Task management10.06 Ratings00 Ratings
Billing and invoicing management9.86 Ratings00 Ratings
Reporting9.96 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
23% above category average
GlassManager
-
Ratings
Forecasting9.34 Ratings00 Ratings
Pipeline visualization9.64 Ratings00 Ratings
Customizable reports9.74 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
22% above category average
GlassManager
-
Ratings
Custom fields10.04 Ratings00 Ratings
Custom objects9.44 Ratings00 Ratings
Scripting environment9.04 Ratings00 Ratings
API for custom integration8.74 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
GlassManager
-
Ratings
Single sign-on capability9.53 Ratings00 Ratings
Role-based user permissions10.03 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
GlassManager
-
Ratings
Social data10.03 Ratings00 Ratings
Social engagement9.53 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
22% above category average
GlassManager
-
Ratings
Marketing automation8.53 Ratings00 Ratings
Compensation management9.53 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
25% above category average
GlassManager
-
Ratings
Mobile access9.53 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
BIGContacts
-
Ratings
GlassManager
10.0
1 Ratings
26% above category average
Accounts payable00 Ratings10.01 Ratings
Accounts receivable00 Ratings10.01 Ratings
Global Financial Support00 Ratings10.01 Ratings
Journals and Reconciliations00 Ratings10.01 Ratings
Best Alternatives
BIGContactsGlassManager
Small Businesses
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Score 9.8 out of 10
Acumatica
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Score 8.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Infor VISUAL
Infor VISUAL
Score 6.0 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsGlassManager
Likelihood to Recommend
9.6
(10 ratings)
9.0
(1 ratings)
Usability
9.4
(9 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
-
(0 ratings)
User Testimonials
BIGContactsGlassManager
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
Tech To U Inc.
Glassmanager is well suited for glazier's business, companies looking for billing software.
Read full review
Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
Tech To U Inc.
  • user-friendly interaction
  • work order management system
  • time and cost savings
  • staff has been helpful, responsive, and professional throughout our time together
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
Tech To U Inc.
  • They need to integrate GlassManager with GnuCash. It is a free account management software.
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
Tech To U Inc.
No answers on this topic
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
Tech To U Inc.
No answers on this topic
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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Tech To U Inc.
We tried a few different software options before finding Glassmanager, but none of them had all the features we needed for our business. Glassmanager is amazing because it has everything we require, from creating quotes to managing materials—it takes care of everything. Plus, it works seamlessly with QuickBooks. We're really happy with Glassmanager and want to thank the Glassmanager team for their excellent work!
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Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
Tech To U Inc.
  • saves a lot of effort and time in our day-to-day routine
Read full review
ScreenShots

GlassManager Screenshots

Screenshot of Reports & Dashboards
Have complete visibility into your business with a real-time dashboard and easy to produce reports that help you assess profitability and staff productivity.Screenshot of Mobile App
Field staff can view their task calendar, upload documents, images and notes to a project, estimate or work order.

Field staff can log time against jobs on their computer or mobile device while on site. Hours captured on billable projects are instantly calculated for future invoices. By tracking time against jobs, managers and owners can accurately measure profitability and staff productivity on every job.Screenshot of Job Management
GlassManager provides a consolidated view on every aspect of all jobs to increase efficiency and offer total visibility on your business. See project status, who’s been assigned, hours tracked and all documents associated with each job.Screenshot of Estimates & Quotes
Prepare accurate estimates and professional quotes quickly using pre-defined or the custom estimate templates. Descriptions of materials and services can be saved and repeatedly used to create consistency among staff from one quote to the next.Screenshot of Invoicing & Payments
Standardized material descriptions and hourly staff costs are automatically captured for invoicing so any employee can prepare professional invoices quickly so there aren’t delays to get paid. Input payments and have the ability to process multiple transactions.