BIGContacts vs. LexisNexis InterAction

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
LexisNexis InterAction
Score 6.9 out of 10
N/A
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
Pricing
BIGContactsLexisNexis InterAction
Editions & Modules
Business Plan
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
BIGContactsLexisNexis InterAction
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BIGContactsLexisNexis InterAction
Top Pros
Top Cons
Features
BIGContactsLexisNexis InterAction
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
LexisNexis InterAction
5.1
1 Ratings
40% below category average
Customer data management / contact management9.87 Ratings8.01 Ratings
Workflow management9.57 Ratings3.01 Ratings
Territory management9.46 Ratings3.01 Ratings
Opportunity management9.57 Ratings5.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings8.01 Ratings
Contract management9.67 Ratings00 Ratings
Quote & order management9.76 Ratings00 Ratings
Interaction tracking9.75 Ratings3.01 Ratings
Channel / partner relationship management9.75 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
LexisNexis InterAction
8.7
1 Ratings
15% above category average
Case management9.86 Ratings8.01 Ratings
Call center management9.56 Ratings9.01 Ratings
Help desk management9.86 Ratings9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
LexisNexis InterAction
8.0
1 Ratings
6% above category average
Lead management9.76 Ratings7.01 Ratings
Email marketing9.36 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
LexisNexis InterAction
4.7
1 Ratings
47% below category average
Task management10.06 Ratings5.01 Ratings
Billing and invoicing management9.86 Ratings4.01 Ratings
Reporting9.96 Ratings5.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Forecasting9.34 Ratings4.01 Ratings
Pipeline visualization9.64 Ratings4.01 Ratings
Customizable reports9.74 Ratings5.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Custom fields10.04 Ratings4.01 Ratings
Custom objects9.44 Ratings4.01 Ratings
Scripting environment9.04 Ratings4.01 Ratings
API for custom integration8.74 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
LexisNexis InterAction
8.0
1 Ratings
4% below category average
Single sign-on capability9.53 Ratings8.01 Ratings
Role-based user permissions10.03 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
LexisNexis InterAction
4.5
1 Ratings
47% below category average
Social data10.03 Ratings4.01 Ratings
Social engagement9.53 Ratings5.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
LexisNexis InterAction
5.0
1 Ratings
35% below category average
Marketing automation8.53 Ratings5.01 Ratings
Compensation management9.53 Ratings5.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
LexisNexis InterAction
5.0
1 Ratings
40% below category average
Mobile access9.53 Ratings5.01 Ratings
Best Alternatives
BIGContactsLexisNexis InterAction
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsLexisNexis InterAction
Likelihood to Recommend
9.6
(10 ratings)
6.0
(1 ratings)
Usability
9.4
(9 ratings)
-
(0 ratings)
Support Rating
9.4
(9 ratings)
-
(0 ratings)
User Testimonials
BIGContactsLexisNexis InterAction
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
LexisNexis
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Read full review
Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
LexisNexis
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
LexisNexis
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
LexisNexis
No answers on this topic
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
LexisNexis
No answers on this topic
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
Read full review
LexisNexis
No answers on this topic
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
LexisNexis
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Read full review
ScreenShots