BIGContacts vs. Maximizer CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Maximizer CRM
Score 5.0 out of 10
N/A
Maximizer CRM is a customer relationship management (CRM) software built to maximize sales leads and calls.
$29
Per User / Month
Pricing
BIGContactsMaximizer CRM
Editions & Modules
Business Plan
$9.99
per month per user
Small Office
$29
Per User / Month
Business Plus
$49
Per User / Month
Business Plus
$49
Per User / Month
Insights
$89
Per User / Month
Insights
$89
Per User / Month
Offerings
Pricing Offerings
BIGContactsMaximizer CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$29 per user/Month
Additional DetailsAll pricing in USD. Monthly no contract subscription option available.
More Pricing Information
Features
BIGContactsMaximizer CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Maximizer CRM
1.8
5 Ratings
124% below category average
Customer data management / contact management9.87 Ratings1.15 Ratings
Workflow management9.57 Ratings1.14 Ratings
Territory management9.46 Ratings1.14 Ratings
Opportunity management9.57 Ratings1.15 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings1.14 Ratings
Contract management9.67 Ratings3.14 Ratings
Quote & order management9.76 Ratings1.13 Ratings
Interaction tracking9.75 Ratings4.05 Ratings
Channel / partner relationship management9.75 Ratings2.15 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
Maximizer CRM
1.1
4 Ratings
149% below category average
Case management9.86 Ratings1.14 Ratings
Call center management9.56 Ratings1.13 Ratings
Help desk management9.86 Ratings1.13 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Maximizer CRM
1.1
5 Ratings
149% below category average
Lead management9.76 Ratings1.15 Ratings
Email marketing9.36 Ratings1.15 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
Maximizer CRM
1.1
5 Ratings
149% below category average
Task management10.06 Ratings1.15 Ratings
Billing and invoicing management9.86 Ratings1.13 Ratings
Reporting9.96 Ratings1.14 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Maximizer CRM
1.1
5 Ratings
149% below category average
Forecasting9.34 Ratings1.15 Ratings
Pipeline visualization9.64 Ratings1.15 Ratings
Customizable reports9.74 Ratings1.15 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
Maximizer CRM
1.1
5 Ratings
149% below category average
Custom fields10.04 Ratings1.15 Ratings
Custom objects9.44 Ratings1.04 Ratings
Scripting environment9.04 Ratings1.15 Ratings
API for custom integration8.74 Ratings1.15 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
Maximizer CRM
1.1
5 Ratings
153% below category average
Single sign-on capability9.53 Ratings1.13 Ratings
Role-based user permissions10.03 Ratings1.14 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Maximizer CRM
1.1
3 Ratings
147% below category average
Social data10.03 Ratings1.13 Ratings
Social engagement9.53 Ratings1.13 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Maximizer CRM
1.0
5 Ratings
151% below category average
Marketing automation8.53 Ratings1.05 Ratings
Compensation management9.53 Ratings1.04 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
Maximizer CRM
1.1
5 Ratings
149% below category average
Mobile access9.53 Ratings1.15 Ratings
Best Alternatives
BIGContactsMaximizer CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsMaximizer CRM
Likelihood to Recommend
9.6
(10 ratings)
1.1
(5 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.4
(9 ratings)
1.0
(1 ratings)
Support Rating
9.4
(9 ratings)
1.0
(2 ratings)
User Testimonials
BIGContactsMaximizer CRM
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
Maximizer Services, Inc.
It was not a good experience. Nothing was as advertised, from the user experience to the security of purchase. The address book was not able to be converted from the Leads module and the maps feature wasn’t able to connect from Leads. The mobile version has a lot of bugs and isn’t very functional. They have a tutorial, yet [I think they] aren’t proactive in distributing it to new users. Their focus is on sales. And it’s not a very salable product in my opinion. The worst aspect of this company is that they aren’t risk free. If you purchase a year software and decide after a few weeks it simply isn’t for your company, there are no refunds. I had to initiate a chargeback with my bank after being told that “unfortunately, due to the terms and conditions...” No customer wants to hear that. [I feel] they tried to bully me into keeping their software. There are far too many options in 2021 for CRM to be forced into one, especially one so difficult to use. When I asked about a feature that I needed, I was told, “Perhaps later this year...” Not what I need if I’m paying good money for a software. Their sales VP wouldn’t call me when I requested a call after being denied a refund. When I went through their main website again after my experience with Maximizer, I [felt] that everything they advertise is not in line with the product they put out. They say that there’s a free trial available. Not the truth [in my experience]. This maybe would have been a good CRM in say, 1999. [I think] it’s antiquated and didn’t serve the needs of my business. I used well-known CRM previously and didn’t find Maximizer to be better than the free version of that one. There was a disconnect in usage that wasn’t able to be overcome by myself or my employees in several weeks of trials.
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
Maximizer Services, Inc.
  • Shared Calendar
  • Customer Service cases
  • Common database of customer information
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
Maximizer Services, Inc.
  • Handling large data. Maximizer needs to improve on this.
  • Add additional user-friendly shortcuts for the most frequently used functions in the web version.
  • There is no mark for deletion option. They need to provide a way to delete without physically deleting records.
Read full review
Likelihood to Renew
ProProfs
No answers on this topic
Maximizer Services, Inc.
We are heavily entrenched in Maximizer and trying to pull our data out and into another CRM, with the same amount of customization and workflow would take a lot of effort.
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
Maximizer Services, Inc.
The CRM didn’t have the capability I expected
Read full review
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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Maximizer Services, Inc.
The support staff are very knowledgeable and competent. Never really had an issue with them not knowing what they are doing.
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Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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Maximizer Services, Inc.
We chose to go with Microsoft Dynamics CRM over Maximizer because of the customization and marketing options that were associated with Dynamics. The ease of use with Maximizer, however, was far better than that of Microsoft Dynamics.
Read full review
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
Maximizer Services, Inc.
  • It allows us to maximize our service billing
  • It is easy to generate service quotes
  • It is easy to follow up on leads.
Read full review
ScreenShots

Maximizer CRM Screenshots

Screenshot of Maximizer CRM Logo