BIGContacts vs. Pipeline CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Pipeline CRM
Score 8.5 out of 10
N/A
Founded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.
$29
per month
Pricing
BIGContactsPipeline CRM
Editions & Modules
Business Plan
$9.99
per month per user
Start
$300
per year per user
Develop
$396
per year per user
Develop
$588
per year per user
Offerings
Pricing Offerings
BIGContactsPipeline CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BIGContactsPipeline CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
Pipeline CRM
6.9
5 Ratings
11% below category average
Customer data management / contact management9.87 Ratings8.05 Ratings
Workflow management9.57 Ratings8.05 Ratings
Territory management9.46 Ratings7.04 Ratings
Opportunity management9.57 Ratings8.05 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings4.05 Ratings
Contract management9.67 Ratings5.05 Ratings
Quote & order management9.76 Ratings6.03 Ratings
Interaction tracking9.75 Ratings9.05 Ratings
Channel / partner relationship management9.75 Ratings7.04 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
Pipeline CRM
7.8
3 Ratings
4% above category average
Case management9.86 Ratings7.03 Ratings
Call center management9.56 Ratings8.21 Ratings
Help desk management9.86 Ratings8.21 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
Pipeline CRM
5.0
4 Ratings
41% below category average
Lead management9.76 Ratings8.04 Ratings
Email marketing9.36 Ratings2.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
Pipeline CRM
4.5
5 Ratings
51% below category average
Task management10.06 Ratings3.04 Ratings
Billing and invoicing management9.86 Ratings5.53 Ratings
Reporting9.96 Ratings5.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
Pipeline CRM
6.7
5 Ratings
13% below category average
Forecasting9.34 Ratings8.03 Ratings
Pipeline visualization9.64 Ratings5.05 Ratings
Customizable reports9.74 Ratings7.05 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
Pipeline CRM
9.5
5 Ratings
23% above category average
Custom fields10.04 Ratings10.05 Ratings
Custom objects9.44 Ratings10.05 Ratings
Scripting environment9.04 Ratings8.21 Ratings
API for custom integration8.74 Ratings10.05 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
Pipeline CRM
6.0
3 Ratings
32% below category average
Single sign-on capability9.53 Ratings6.02 Ratings
Role-based user permissions10.03 Ratings6.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
Pipeline CRM
8.1
2 Ratings
11% above category average
Social data10.03 Ratings8.12 Ratings
Social engagement9.53 Ratings8.21 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
Pipeline CRM
4.6
3 Ratings
43% below category average
Marketing automation8.53 Ratings2.03 Ratings
Compensation management9.53 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
Pipeline CRM
8.0
5 Ratings
6% above category average
Mobile access9.53 Ratings8.05 Ratings
Best Alternatives
BIGContactsPipeline CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BIGContactsPipeline CRM
Likelihood to Recommend
9.6
(10 ratings)
7.0
(6 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Usability
9.4
(9 ratings)
9.0
(1 ratings)
Support Rating
9.4
(9 ratings)
8.0
(1 ratings)
User Testimonials
BIGContactsPipeline CRM
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
PipelineDeals
If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
Read full review
Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
PipelineDeals
  • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
  • Reporting: We were able to setup all types of reporting and tracking.
  • Ease of Use: While the platform was powerful, it was always easy to use.
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
PipelineDeals
  • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
Read full review
Likelihood to Renew
ProProfs
No answers on this topic
PipelineDeals
If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
PipelineDeals
The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
Read full review
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
PipelineDeals
Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
Read full review
Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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PipelineDeals
The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
Read full review
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
PipelineDeals
  • Has made us understand sales tactics that are working
  • Easily create forecasting on growth in multiple categories
  • Understand our process and what we need to improve on in closing deals
Read full review
ScreenShots