BIGContacts vs. PlanPlus Online

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
PlanPlus
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
PlanPlus Online is planning and organization software that integrates productivity tools into a complete customer relationship management solution.
$34.99
Per User per Month
Pricing
BIGContactsPlanPlus Online
Editions & Modules
Business Plan
$9.99
per month per user
PlanPlus Online Professional Edition
$34.99
Per User per Month
PlanPlus Online Planner Edition
$69.99
Per/Year
PlanPlus Online Business Edition
$199.99
per 5 users/per month
Offerings
Pricing Offerings
BIGContactsPlanPlus
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$1,500 Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.
Additional Details
More Pricing Information
Features
BIGContactsPlanPlus Online
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BIGContacts
9.6
7 Ratings
22% above category average
PlanPlus Online
8.6
3 Ratings
11% above category average
Customer data management / contact management9.87 Ratings10.03 Ratings
Workflow management9.57 Ratings9.03 Ratings
Territory management9.46 Ratings7.03 Ratings
Opportunity management9.57 Ratings10.03 Ratings
Integration with email client (e.g., Outlook or Gmail)9.57 Ratings10.03 Ratings
Contract management9.67 Ratings7.03 Ratings
Quote & order management9.76 Ratings5.02 Ratings
Interaction tracking9.75 Ratings10.03 Ratings
Channel / partner relationship management9.75 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BIGContacts
9.7
7 Ratings
26% above category average
PlanPlus Online
9.0
3 Ratings
18% above category average
Case management9.86 Ratings9.03 Ratings
Call center management9.56 Ratings9.03 Ratings
Help desk management9.86 Ratings9.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BIGContacts
9.5
6 Ratings
23% above category average
PlanPlus Online
10.0
3 Ratings
28% above category average
Lead management9.76 Ratings10.03 Ratings
Email marketing9.36 Ratings10.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BIGContacts
9.9
6 Ratings
26% above category average
PlanPlus Online
9.7
3 Ratings
24% above category average
Task management10.06 Ratings10.03 Ratings
Billing and invoicing management9.86 Ratings9.02 Ratings
Reporting9.96 Ratings10.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BIGContacts
9.5
4 Ratings
22% above category average
PlanPlus Online
9.7
3 Ratings
24% above category average
Forecasting9.34 Ratings10.03 Ratings
Pipeline visualization9.64 Ratings10.03 Ratings
Customizable reports9.74 Ratings9.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
BIGContacts
9.3
4 Ratings
21% above category average
PlanPlus Online
8.5
3 Ratings
12% above category average
Custom fields10.04 Ratings10.03 Ratings
Custom objects9.44 Ratings9.03 Ratings
Scripting environment9.04 Ratings8.02 Ratings
API for custom integration8.74 Ratings7.02 Ratings
Security
Comparison of Security features of Product A and Product B
BIGContacts
9.8
3 Ratings
16% above category average
PlanPlus Online
7.0
3 Ratings
17% below category average
Single sign-on capability9.53 Ratings6.01 Ratings
Role-based user permissions10.03 Ratings8.03 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BIGContacts
9.7
3 Ratings
29% above category average
PlanPlus Online
8.0
2 Ratings
10% above category average
Social data10.03 Ratings8.02 Ratings
Social engagement9.53 Ratings8.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BIGContacts
9.0
3 Ratings
23% above category average
PlanPlus Online
9.5
3 Ratings
28% above category average
Marketing automation8.53 Ratings10.03 Ratings
Compensation management9.53 Ratings9.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
BIGContacts
9.5
3 Ratings
23% above category average
PlanPlus Online
8.0
3 Ratings
6% above category average
Mobile access9.53 Ratings8.03 Ratings
Best Alternatives
BIGContactsPlanPlus Online
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Score 9.2 out of 10
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Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
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User Ratings
BIGContactsPlanPlus Online
Likelihood to Recommend
9.6
(10 ratings)
10.0
(3 ratings)
Usability
9.4
(9 ratings)
8.0
(1 ratings)
Support Rating
9.4
(9 ratings)
10.0
(1 ratings)
User Testimonials
BIGContactsPlanPlus Online
Likelihood to Recommend
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review
PlanPlusOnline
I would recommend this for businesses that have the time to invest in doing things the right way. Garbage in equals garbage out. If you can get over the somewhat steep learning curve and adopting their process this product would be a good fit. If you are short on time (and maybe cash) you may want to look for a simpler and less expensive solution.
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Pros
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review
PlanPlusOnline
  • Weekly and Monthly Planner is very productive.
  • Task Delegation and Pipeline Tracker are easy to use and efficient.
  • Goal Planning helped us as well to identify our chances.
Read full review
Cons
ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review
PlanPlusOnline
  • When it came time to move on due to larger issues the friendliness was not there from the account reps. We did not leave due to them, but due to our growth and need for more.
  • The inability to make personalized the labels for our insurance terms.
Read full review
Usability
ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
Read full review
PlanPlusOnline
It's great once you get the hang of it. I feel like it could be cleaned up a little. Some elements could be moved around or hidden. Overall it's a solid UI
Read full review
Support Rating
ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
Read full review
PlanPlusOnline
There are some cases where we just need something simple to get the job done. In our case, we needed a solution with a lot features for our complex setup. A lot of CRMs fell short. PlanPlus Online didn't. They had everything we needed. We didn't have to rely on multiple disparate solutions, and it was within our budget.
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Alternatives Considered
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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PlanPlusOnline
PlanPlus Online is much nicer than Salesforce and also much faster.
Read full review
Return on Investment
ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Read full review
PlanPlusOnline
  • Better lead management
  • Increased lead efficiencies with drip programs
Read full review
ScreenShots

PlanPlus Screenshots

Screenshot of Mobile interface on iPadScreenshot of Mobile interface on iPhoneScreenshot of Desktop browser interfaceScreenshot of Another screenshot of desktop browser interface