Bigin by Zoho CRM vs. Chime CRM

Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.

Honestly, in my opinion, if they improved customer service had a checks an balance system for their employees things would be better. Having major issues with certain features and your only source of reprieve is the person who caused the issue is abominable I feel. Not sound.

• Love the custom fields -- our business is unique
• Ease of use - I don't read manuals nor watch videos...I just dig in
• Has everything we need at the moment
• Integrates with Google Workspace
• Integrates with MS Office
• Integrates with Zoho Campaigns

• website
• listing promotion
• add ons

• I would like to link the same contact to more than one company.
• I would like to be able to use only the name field, but I need to use first and last name
• I would like to have a plan where there is no limit on the number of customizable fields

Incentivized

• customer service
• costumer service
• follow through
• Writing a complaint about an ad manager to that ad manager is a sure fire way that it gets buried or not communicated up

Because it is good.

We needed to automate some of the sales process, removing time spent on admin and mundane tasks. This has enabled us to utilise more time with sales, increasing our revenue and sales since utilising this feature. With it also being easy to use, our team has onboarded the CRM into their day to day too.

The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.

Incentivized

The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.

Incentivized

Sierra interactive Follow Up Boss

• I was able to migrate from Hubspot CRM easily saving me hours of time
• I have recieved 5 x replies to the email sequence i set up since i started using it
• I have improved lead conversion by 5% so far

• Good crm
• dialer
• being overcharged multiple times
• They dont do refunds just credits