Bigin by Zoho CRM vs. GoldMine CRM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.2 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
GoldMine CRM (discontinued)
Score 7.1 out of 10
N/A
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
$65
per month per user
Pricing
Bigin by Zoho CRMGoldMine CRM (discontinued)
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Cloud Based
$65
per month per user
On-Premise - multi-user
$1,992
one-time fee 3 shared users (includes 1 year of support)
Offerings
Pricing Offerings
Bigin by Zoho CRMGoldMine CRM (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMGoldMine CRM (discontinued)
Top Pros
Top Cons
Features
Bigin by Zoho CRMGoldMine CRM (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.5
20 Ratings
10% above category average
GoldMine CRM (discontinued)
-
Ratings
Customer data management / contact management8.819 Ratings00 Ratings
Workflow management8.419 Ratings00 Ratings
Opportunity management8.818 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.916 Ratings00 Ratings
Interaction tracking8.919 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
17 Ratings
10% above category average
GoldMine CRM (discontinued)
-
Ratings
Lead management9.116 Ratings00 Ratings
Email marketing7.516 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.4
18 Ratings
10% above category average
GoldMine CRM (discontinued)
-
Ratings
Task management8.418 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.3
19 Ratings
9% above category average
GoldMine CRM (discontinued)
-
Ratings
Pipeline visualization8.519 Ratings00 Ratings
Customizable reports8.018 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.7
19 Ratings
14% above category average
GoldMine CRM (discontinued)
-
Ratings
Custom fields8.719 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
18 Ratings
2% above category average
GoldMine CRM (discontinued)
-
Ratings
Single sign-on capability8.615 Ratings00 Ratings
Role-based user permissions8.318 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.1
10 Ratings
2% below category average
GoldMine CRM (discontinued)
-
Ratings
Social data6.99 Ratings00 Ratings
Social engagement7.410 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.0
13 Ratings
11% above category average
GoldMine CRM (discontinued)
-
Ratings
Marketing automation8.013 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.8
18 Ratings
16% above category average
GoldMine CRM (discontinued)
-
Ratings
Mobile access8.818 Ratings00 Ratings
Best Alternatives
Bigin by Zoho CRMGoldMine CRM (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMGoldMine CRM (discontinued)
Likelihood to Recommend
9.0
(20 ratings)
8.1
(14 ratings)
Likelihood to Renew
9.1
(1 ratings)
4.6
(3 ratings)
Usability
7.3
(7 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
7.0
(2 ratings)
Support Rating
5.9
(7 ratings)
7.8
(4 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Bigin by Zoho CRMGoldMine CRM (discontinued)
Likelihood to Recommend
Zoho
It's perfect for small businesses that need a tool that can be ready to run in a few days and avoid a long learning curve. If you want to integrate it with your marketing, you might need a better tool, but to be honest, I haven't really tried that yet. So, for what we do at the moment, it does 100% of the job. Let's see as we grow if we see a need to evolve to something more complex.
Read full review
Discontinued Products
I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
Discontinued Products
  • Flexibility to use different views of the data very easily and establish functional views by user or department requirement.
  • Ability to categorize contacts by group(s) or actually have them in separate databases.
  • As much or as little automation as you wish to implement.
  • We implemented Goldmine ourselves after making sure the Server Operating System was configured appropriately.
Read full review
Cons
Zoho
  • Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
  • Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
  • Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.
Read full review
Discontinued Products
  • Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
  • The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
  • Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
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Likelihood to Renew
Zoho
Because it is good.
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Discontinued Products
If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
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Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review
Discontinued Products
Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
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Reliability and Availability
Zoho
No answers on this topic
Discontinued Products
For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
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Performance
Zoho
No answers on this topic
Discontinued Products
Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Discontinued Products
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
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In-Person Training
Zoho
No answers on this topic
Discontinued Products
I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
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Implementation Rating
Zoho
No answers on this topic
Discontinued Products
As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:- 1/ Ensure core customisations only are required until you get users started and embedded in using the system. 2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed. Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
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Alternatives Considered
Zoho
Bigin by Zoho CRM seems to be better targeted towards the direction we want to go. I did like the feature with Liondesk with the ability to send video emails for marketing as well as the Video testing ability. I'm still talking with them regarding those 2 features as they're different, and in 2024, you need to be set yourself apart.
Read full review
Discontinued Products
GoldMine is a better overall product based on scalability, ease of use and cost effectiveness. All of the customization in GoldMine was beyond the other applications we tested and considered. Overall we believe we made the right choice based on how quickly we saw results. Our sales staff has used this tool extensively to become more agile.
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Scalability
Zoho
No answers on this topic
Discontinued Products
GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
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Return on Investment
Zoho
  • Through email marketing, both formal and informal discussions or communications are made.
  • Also, no losing of clients details, and when their contact is required, we never incur other costs.
  • The analytical reporting from Bigin acts as a basic software for decisions and planning.
Read full review
Discontinued Products
  • Our company prides itself on its responsiveness to customer requests. As a consequence of that, we need to be able to follow up consistently on issues until they are solved and goldmine helps us do that.
  • Because of its ease of use and wealth of information, it allows us to react to customer queries quickly and with a familiarity that instills confidence in our customers.
  • The lag on the other hand, since we have kind of choked it with too much information, slows us down. I understand we're using it for more than it was designed for, but as businesses grow and customer demands increase we need our technology to improve at the same rate.
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ScreenShots

Bigin by Zoho CRM Screenshots

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