What users are saying about
Top Rated
407 Ratings
68 Ratings
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Score 8.2 out of 100
Top Rated
407 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    Bigin by Zoho CRM

    81%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 5/5 features

    Customer data management / contact management

    8.6
    86%
    7 Ratings
    N/A
    0 Ratings

    Workflow management

    7.6
    76%
    7 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.9
    79%
    7 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.9
    79%
    7 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.1

    Bigin by Zoho CRM

    71%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Lead management

    7.7
    77%
    7 Ratings
    N/A
    0 Ratings

    Email marketing

    6.6
    66%
    7 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.1

    Bigin by Zoho CRM

    71%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Task management

    7.1
    71%
    7 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    Bigin by Zoho CRM

    77%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    7 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.4
    74%
    7 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    Bigin by Zoho CRM

    73%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Custom fields

    7.3
    73%
    7 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Bigin by Zoho CRM

    84%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.1
    81%
    7 Ratings
    N/A
    0 Ratings

    Social CRM

    6.7

    Bigin by Zoho CRM

    67%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Social data

    6.6
    66%
    7 Ratings
    N/A
    0 Ratings

    Social engagement

    6.8
    68%
    7 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    Bigin by Zoho CRM

    81%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Marketing automation

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Platform

    9.0

    Bigin by Zoho CRM

    90%

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • HubSpot Sales Hub is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.3

    Bigin by Zoho CRM

    83%
    7 Ratings
    8.7

    HubSpot Sales Hub

    87%
    99 Ratings

    Likelihood to Renew

    Bigin by Zoho CRM

    N/A
    0 Ratings
    10.0

    HubSpot Sales Hub

    100%
    6 Ratings

    Usability

    8.1

    Bigin by Zoho CRM

    81%
    7 Ratings
    8.8

    HubSpot Sales Hub

    88%
    5 Ratings

    Support Rating

    7.6

    Bigin by Zoho CRM

    76%
    7 Ratings
    8.3

    HubSpot Sales Hub

    83%
    6 Ratings

    Implementation Rating

    Bigin by Zoho CRM

    N/A
    0 Ratings
    9.1

    HubSpot Sales Hub

    91%
    2 Ratings

    Likelihood to Recommend

    Zoho Corporation

    Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
    Read full review

    HubSpot

    HubSpot Sales Hub is a versatile, customizable, and
    user-friendly tool that enables us to achieve our goal while providing a
    best-in-class customer experience in a single location. It is the best at task
    management, desktop integration, and contract management. It's easy to forecast
    with a sales funnel and track sales development. HubSpot gave us the best
    platform to track sales opportunities and customer databases so we could easily
    convert leads
    Read full review

    Pros

    Zoho Corporation

    • Easy to use and operate as there are not "23 million" options, but still powerful.
    • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
    • Allows deals pipelines with fully customisable stages.
    Read full review

    HubSpot

    • Automatically collecting clients’ data makes it easy to communicate and solve customer issues that are marketing-related in between projects.
    • Ability to segment our contact directory to send relevant advertising depending on the type of information they like to know about.
    • Customer support is very responsive and makes it easy to navigate through the tools with their help and the guides they provide.
    Read full review

    Cons

    Zoho Corporation

    • Making adjustments to some of the templates or template options are tough.
    • The ability to reach customer service can be challenging at time as it is mostly international support.
    Read full review

    HubSpot

    • DAYS OF THE WEEK/TIME:
    • Few things in Hubspot can be categorized by the DAY OF THE WEEK. It's always just the numbered date. In terms of automating a Sales team where someone gets leads on a specific DAY of the week, "Monday", this could improve. Does that make sense?
    • TICKETS:
    • Maybe it's just me... but after 2 years of using Hubspot, I still don't understand this Ticket structure versus just using TASKS.
    • Again, maybe it's me. We do not use Tickets EVER and I don't see how things would be different if we did.
    • ACTIVITY FEED:
    • This seems to be glitchy and often gives notification of, "Someone Click, Opened" blank... I understand this often happens because more than one person is on that email thread... Could this be fixed that if we do not know who "Someone" is, that instead it at least would list the EMAIL ADDRESS if not the name?
    • CONTACTS PAGE:
    • I love this page, but this has nothing compared to using LISTS. Using the Lists feature is likely the best way to really find a detailed list of clients. I wish the Contacts page was able to have some more Filtering Functionality across other properties such as Deals or Activities as the LISTS feature can do.
    Read full review

    Pricing Details

    Bigin by Zoho CRM

    Starting Price

    $9 per month

    Editions & Modules

    Bigin by Zoho CRM editions and modules pricing
    EditionModules
    Express$9.001
    Premier$15.002

    Footnotes

    1. per month per user
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount for annual pricing.

    HubSpot Sales Hub

    Starting Price

    Editions & Modules

    HubSpot Sales Hub editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Zoho Corporation

      No answers on this topic

      HubSpot

      Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
      Read full review

      Usability

      Zoho Corporation

      A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
      Read full review

      HubSpot

      Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
      Read full review

      Support Rating

      Zoho Corporation

      Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
      Read full review

      HubSpot

      Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
      "Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
      Read full review

      Implementation Rating

      Zoho Corporation

      No answers on this topic

      HubSpot

      It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
      Read full review

      Alternatives Considered

      Zoho Corporation

      Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
      Read full review

      HubSpot

      We have tried a few for a few days but the one we used for the longest time was Pipedrive. I loved Pipedrive because they have a lot of advanced functionalities and the cost was less than HubSpot. We were able to automatize our email follow-ups and they have a great design where they use a lot of colors to differentiate between if a deal is hot, warm, cold or red, green-yellow (traffic light kind of system) to know if there are action items in the deal or if the deal is idle and needs an interaction. We changed to HubSpot because we were impressed but the number of functionalities and the great reports and analytics that you can get out of the system but in the end a lot of functionalities that we wanted to use we had to make a decision if we wanted to pay more or do more manual work in order to maintain HubSpot. Another thing to keep in mind is Pipedrive offers an unlimited number of contact storage whereas HubSpot gives you 2000 contacts free and if you want to have more you have to pay an additional cost.
      Read full review

      Return on Investment

      Zoho Corporation

      • The lead conversion right from prospects to revenue generation has increased in our organization.
      • Previously the conversion rate was around 40%, now the efficiency has increased.
      Read full review

      HubSpot

      • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
      • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
      • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
      Read full review

      Screenshots

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