Bigin by Zoho CRM vs. LexisNexis InterAction

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 7.6 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
LexisNexis InterAction
Score 6.9 out of 10
N/A
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
Pricing
Bigin by Zoho CRMLexisNexis InterAction
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMLexisNexis InterAction
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMLexisNexis InterAction
Top Pros
Top Cons
Features
Bigin by Zoho CRMLexisNexis InterAction
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
6 Ratings
4% above category average
LexisNexis InterAction
5.1
1 Ratings
40% below category average
Customer data management / contact management8.16 Ratings8.01 Ratings
Workflow management7.56 Ratings3.01 Ratings
Opportunity management8.85 Ratings5.01 Ratings
Integration with email client (e.g., Outlook or Gmail)7.56 Ratings8.01 Ratings
Interaction tracking8.06 Ratings3.01 Ratings
Territory management00 Ratings3.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
6.8
6 Ratings
10% below category average
LexisNexis InterAction
8.0
1 Ratings
6% above category average
Lead management8.36 Ratings7.01 Ratings
Email marketing5.36 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
6.6
6 Ratings
14% below category average
LexisNexis InterAction
4.7
1 Ratings
47% below category average
Task management6.66 Ratings5.01 Ratings
Billing and invoicing management00 Ratings4.01 Ratings
Reporting00 Ratings5.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
6.7
6 Ratings
12% below category average
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Pipeline visualization7.66 Ratings4.01 Ratings
Customizable reports5.86 Ratings5.01 Ratings
Forecasting00 Ratings4.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
7.0
6 Ratings
8% below category average
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Custom fields7.06 Ratings4.01 Ratings
Custom objects00 Ratings4.01 Ratings
Scripting environment00 Ratings4.01 Ratings
API for custom integration00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
6 Ratings
2% above category average
LexisNexis InterAction
8.0
1 Ratings
4% below category average
Single sign-on capability9.05 Ratings8.01 Ratings
Role-based user permissions8.06 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.3
6 Ratings
14% below category average
LexisNexis InterAction
4.5
1 Ratings
47% below category average
Social data6.16 Ratings4.01 Ratings
Social engagement6.56 Ratings5.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
7.4
5 Ratings
3% above category average
LexisNexis InterAction
5.0
1 Ratings
36% below category average
Marketing automation7.45 Ratings5.01 Ratings
Compensation management00 Ratings5.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
9.3
6 Ratings
22% above category average
LexisNexis InterAction
5.0
1 Ratings
40% below category average
Mobile access9.36 Ratings5.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
LexisNexis InterAction
8.7
1 Ratings
15% above category average
Case management00 Ratings8.01 Ratings
Call center management00 Ratings9.01 Ratings
Help desk management00 Ratings9.01 Ratings
Best Alternatives
Bigin by Zoho CRMLexisNexis InterAction
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMLexisNexis InterAction
Likelihood to Recommend
7.7
(6 ratings)
6.0
(1 ratings)
Usability
7.3
(6 ratings)
-
(0 ratings)
Support Rating
5.9
(6 ratings)
-
(0 ratings)
User Testimonials
Bigin by Zoho CRMLexisNexis InterAction
Likelihood to Recommend
Zoho
It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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LexisNexis
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
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Pros
Zoho
  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
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LexisNexis
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
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Cons
Zoho
  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
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LexisNexis
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
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Usability
Zoho
A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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LexisNexis
No answers on this topic
Support Rating
Zoho
Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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LexisNexis
No answers on this topic
Alternatives Considered
Zoho
Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
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LexisNexis
No answers on this topic
Return on Investment
Zoho
  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
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LexisNexis
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
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ScreenShots

Bigin by Zoho CRM Screenshots

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