What users are saying about
67 Ratings
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Score 8.2 out of 100
12 Ratings
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Score 6.9 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 8 feature sets: Sales Force Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform
  • LexisNexis InterAction ranks higher in 1 feature set: Marketing Automation

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
5.1

LexisNexis InterAction

51%
Bigin by Zoho CRM ranks higher in 4/7 features

Customer data management / contact management

8.6
86%
6 Ratings
8.0
80%
1 Rating

Workflow management

7.6
76%
6 Ratings
3.0
30%
1 Rating

Opportunity management

8.6
86%
5 Ratings
5.0
50%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
8.0
80%
1 Rating

Interaction tracking

7.9
79%
6 Ratings
3.0
30%
1 Rating

Territory management

N/A
0 Ratings
3.0
30%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
6.0
60%
1 Rating

Marketing Automation

7.1

Bigin by Zoho CRM

71%
8.0

LexisNexis InterAction

80%
Bigin by Zoho CRM ranks higher in 1/2 features

Lead management

7.7
77%
6 Ratings
7.0
70%
1 Rating

Email marketing

6.6
66%
6 Ratings
9.0
90%
1 Rating

CRM Project Management

7.1

Bigin by Zoho CRM

71%
4.7

LexisNexis InterAction

47%
LexisNexis InterAction ranks higher in 2/3 features

Task management

7.1
71%
6 Ratings
5.0
50%
1 Rating

Billing and invoicing management

N/A
0 Ratings
4.0
40%
1 Rating

Reporting

N/A
0 Ratings
5.0
50%
1 Rating

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
4.3

LexisNexis InterAction

43%
Bigin by Zoho CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
6 Ratings
4.0
40%
1 Rating

Customizable reports

7.4
74%
6 Ratings
5.0
50%
1 Rating

Forecasting

N/A
0 Ratings
4.0
40%
1 Rating

Customization

7.3

Bigin by Zoho CRM

73%
4.3

LexisNexis InterAction

43%
LexisNexis InterAction ranks higher in 3/4 features

Custom fields

7.3
73%
6 Ratings
4.0
40%
1 Rating

Custom objects

N/A
0 Ratings
4.0
40%
1 Rating

Scripting environment

N/A
0 Ratings
4.0
40%
1 Rating

API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating

Security

8.4

Bigin by Zoho CRM

84%
8.0

LexisNexis InterAction

80%
Bigin by Zoho CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
8.0
80%
1 Rating

Role-based user permissions

8.1
81%
6 Ratings
8.0
80%
1 Rating

Social CRM

6.7

Bigin by Zoho CRM

67%
4.5

LexisNexis InterAction

45%
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
4.0
40%
1 Rating

Social engagement

6.8
68%
6 Ratings
5.0
50%
1 Rating

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
5.0

LexisNexis InterAction

50%
Bigin by Zoho CRM ranks higher in 1/2 features

Marketing automation

8.1
81%
5 Ratings
5.0
50%
1 Rating

Compensation management

N/A
0 Ratings
5.0
50%
1 Rating

Platform

9.0

Bigin by Zoho CRM

90%
5.0

LexisNexis InterAction

50%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
5.0
50%
1 Rating

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
8.7

LexisNexis InterAction

87%
LexisNexis InterAction ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.0
80%
1 Rating

Call center management

N/A
0 Ratings
9.0
90%
1 Rating

Help desk management

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
6.0

LexisNexis InterAction

60%
1 Rating

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings

LexisNexis InterAction

N/A
0 Ratings

Support Rating

7.6

Bigin by Zoho CRM

76%
6 Ratings

LexisNexis InterAction

N/A
0 Ratings

Likelihood to Recommend

Zoho Corporation

Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
Read full review

LexisNexis

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Read full review

Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

LexisNexis

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Read full review

Cons

Zoho Corporation

  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
Read full review

LexisNexis

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

LexisNexis InterAction

Starting Price

Editions & Modules

LexisNexis InterAction editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    LexisNexis

    No answers on this topic

    Support Rating

    Zoho Corporation

    Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
    Read full review

    LexisNexis

    No answers on this topic

    Alternatives Considered

    Zoho Corporation

    Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
    Read full review

    LexisNexis

    No answers on this topic

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    LexisNexis

    • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
    Read full review

    Screenshots

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