What users are saying about
160 Ratings
67 Ratings
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Score 8.2 out of 100
160 Ratings
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Score 7.5 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 3 feature sets: Sales Force Automation, Customization, Integrations with 3rd-party Software
  • Oracle CRM ranks higher in 6 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Security, Social CRM, Platform

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
7.7

Oracle CRM

77%
Oracle CRM ranks higher in 6/9 features

Customer data management / contact management

8.6
86%
6 Ratings
8.7
87%
24 Ratings

Workflow management

7.6
76%
6 Ratings
7.0
70%
24 Ratings

Opportunity management

8.6
86%
5 Ratings
7.7
77%
22 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
6.9
69%
22 Ratings

Interaction tracking

7.9
79%
6 Ratings
7.9
79%
23 Ratings

Territory management

N/A
0 Ratings
6.9
69%
23 Ratings

Contract management

N/A
0 Ratings
7.8
78%
20 Ratings

Quote & order management

N/A
0 Ratings
8.1
81%
21 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.3
83%
20 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
7.9

Oracle CRM

79%
Oracle CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
8.5
85%
21 Ratings

Email marketing

6.6
66%
6 Ratings
7.3
73%
19 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
8.1

Oracle CRM

81%
Oracle CRM ranks higher in 3/3 features

Task management

7.1
71%
6 Ratings
8.5
85%
22 Ratings

Billing and invoicing management

N/A
0 Ratings
7.9
79%
18 Ratings

Reporting

N/A
0 Ratings
7.9
79%
21 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
7.8

Oracle CRM

78%
Bigin by Zoho CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
6 Ratings
7.8
78%
21 Ratings

Customizable reports

7.4
74%
6 Ratings
7.3
73%
23 Ratings

Forecasting

N/A
0 Ratings
8.3
83%
22 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
7.2

Oracle CRM

72%
Oracle CRM ranks higher in 4/4 features

Custom fields

7.3
73%
6 Ratings
8.5
85%
23 Ratings

Custom objects

N/A
0 Ratings
6.6
66%
23 Ratings

Scripting environment

N/A
0 Ratings
7.3
73%
21 Ratings

API for custom integration

N/A
0 Ratings
6.5
65%
22 Ratings

Security

8.4

Bigin by Zoho CRM

84%
8.5

Oracle CRM

85%
Oracle CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
8.7
87%
21 Ratings

Role-based user permissions

8.1
81%
6 Ratings
8.3
83%
23 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%
8.1

Oracle CRM

81%
Oracle CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
8.1
81%
17 Ratings

Social engagement

6.8
68%
6 Ratings
8.1
81%
17 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
7.3

Oracle CRM

73%
Bigin by Zoho CRM ranks higher in 1/2 features

Marketing automation

8.1
81%
5 Ratings
7.5
75%
19 Ratings

Compensation management

N/A
0 Ratings
7.2
72%
16 Ratings

Platform

9.0

Bigin by Zoho CRM

90%
9.7

Oracle CRM

97%
Oracle CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
9.7
97%
18 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
7.8

Oracle CRM

78%
Oracle CRM ranks higher in 3/3 features

Case management

N/A
0 Ratings
8.2
82%
23 Ratings

Call center management

N/A
0 Ratings
8.1
81%
21 Ratings

Help desk management

N/A
0 Ratings
7.2
72%
23 Ratings

Attribute Ratings

  • Oracle CRM is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Bigin by Zoho CRM and Oracle CRM are tied in 1 area: Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
8.7

Oracle CRM

87%
24 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
8.6

Oracle CRM

86%
2 Ratings

Availability

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

Bigin by Zoho CRM

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

7.6

Bigin by Zoho CRM

76%
6 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

Bigin by Zoho CRM

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Configurability

Bigin by Zoho CRM

N/A
0 Ratings
10.0

Oracle CRM

100%
1 Rating

Product Scalability

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor post-sale

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Vendor pre-sale

Bigin by Zoho CRM

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

Zoho Corporation

Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
Read full review

Oracle

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review

Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Oracle

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review

Cons

Zoho Corporation

  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
Read full review

Oracle

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Oracle CRM

Starting Price

Editions & Modules

Oracle CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Oracle

    I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
    Read full review

    Reliability and Availability

    Zoho Corporation

    No answers on this topic

    Oracle

    I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
    Read full review

    Performance

    Zoho Corporation

    No answers on this topic

    Oracle

    I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
    Read full review

    Support Rating

    Zoho Corporation

    Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
    Read full review

    Oracle

    Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
    Read full review

    Online Training

    Zoho Corporation

    No answers on this topic

    Oracle

    It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
    Read full review

    Implementation Rating

    Zoho Corporation

    No answers on this topic

    Oracle

    If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
    Read full review

    Alternatives Considered

    Zoho Corporation

    Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
    Read full review

    Oracle

    I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
    Read full review

    Scalability

    Zoho Corporation

    No answers on this topic

    Oracle

    In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Oracle

    • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
    Read full review

    Screenshots

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