What users are saying about
156 Ratings
26 Ratings
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Score 8.8 out of 100
156 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
Oracle CRM
7.3
Customer data management / contact management
Bigin by Zoho CRM
10.0
Oracle CRM
8.6
Workflow management
Bigin by Zoho CRM
9.0
Oracle CRM
6.7
Opportunity management
Bigin by Zoho CRM
9.5
Oracle CRM
7.4
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
Oracle CRM
6.6
Interaction tracking
Bigin by Zoho CRM
9.5
Oracle CRM
7.3
Territory management
Bigin by Zoho CRM
Oracle CRM
6.5
Contract management
Bigin by Zoho CRM
Oracle CRM
7.4
Quote & order management
Bigin by Zoho CRM
Oracle CRM
7.6
Channel / partner relationship management
Bigin by Zoho CRM
Oracle CRM
7.8

Marketing Automation

Bigin by Zoho CRM
9.5
Oracle CRM
7.4
Lead management
Bigin by Zoho CRM
10.0
Oracle CRM
8.0
Email marketing
Bigin by Zoho CRM
9.0
Oracle CRM
6.8

CRM Project Management

Bigin by Zoho CRM
9.5
Oracle CRM
7.7
Task management
Bigin by Zoho CRM
9.5
Oracle CRM
8.0
Billing and invoicing management
Bigin by Zoho CRM
Oracle CRM
7.6
Reporting
Bigin by Zoho CRM
Oracle CRM
7.6

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
Oracle CRM
7.3
Pipeline visualization
Bigin by Zoho CRM
9.5
Oracle CRM
7.2
Customizable reports
Bigin by Zoho CRM
10.0
Oracle CRM
7.0
Forecasting
Bigin by Zoho CRM
Oracle CRM
7.8

Customization

Bigin by Zoho CRM
9.0
Oracle CRM
6.8
Custom fields
Bigin by Zoho CRM
9.0
Oracle CRM
8.3
Custom objects
Bigin by Zoho CRM
Oracle CRM
6.4
Scripting environment
Bigin by Zoho CRM
Oracle CRM
7.0
API for custom integration
Bigin by Zoho CRM
Oracle CRM
5.7

Security

Bigin by Zoho CRM
9.8
Oracle CRM
8.0
Single sign-on capability
Bigin by Zoho CRM
9.5
Oracle CRM
8.0
Role-based user permissions
Bigin by Zoho CRM
10.0
Oracle CRM
7.9

Social CRM

Bigin by Zoho CRM
10.0
Oracle CRM
7.2
Social data
Bigin by Zoho CRM
10.0
Oracle CRM
7.2
Social engagement
Bigin by Zoho CRM
10.0
Oracle CRM
7.2

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
Oracle CRM
6.8
Marketing automation
Bigin by Zoho CRM
9.0
Oracle CRM
6.7
Compensation management
Bigin by Zoho CRM
Oracle CRM
6.8

Platform

Bigin by Zoho CRM
9.5
Oracle CRM
8.3
Mobile access
Bigin by Zoho CRM
9.5
Oracle CRM
8.3

Customer Service & Support

Bigin by Zoho CRM
Oracle CRM
7.3
Case management
Bigin by Zoho CRM
Oracle CRM
7.8
Call center management
Bigin by Zoho CRM
Oracle CRM
7.4
Help desk management
Bigin by Zoho CRM
Oracle CRM
6.5

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

Bigin by Zoho CRM

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

Screenshots

Oracle CRM

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
Oracle CRM
8.4

Usability

Bigin by Zoho CRM
9.5
Oracle CRM
8.6

Reliability and Availability

Bigin by Zoho CRM
Oracle CRM
9.0

Performance

Bigin by Zoho CRM
Oracle CRM
8.1

Support Rating

Bigin by Zoho CRM
9.5
Oracle CRM
7.6

Online Training

Bigin by Zoho CRM
Oracle CRM
9.0

Implementation Rating

Bigin by Zoho CRM
Oracle CRM
7.7

Scalability

Bigin by Zoho CRM
Oracle CRM
9.0

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