Bigin by Zoho CRM vs. People.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
People.ai
Score 9.4 out of 10
Enterprise companies (1,001+ employees)
People.ai is a revenue intelligence platform for go-to-market teams. The platform promises to help sales, marketing and customer success teams uncover every revenue opportunity from every customer. Customers include: Lyft, Gainsight, Tanium and Palo Alto Networks. People.ai helps them capture contacts, activity and engagement and drive actionable insights across all their revenue generation. Founded in 2016, People.ai is based in San Francisco and is backed by Y Combinator and…N/A
Pricing
Bigin by Zoho CRMPeople.ai
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMPeople.ai
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
Bigin by Zoho CRMPeople.ai
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
78 Ratings
4% above category average
People.ai
-
Ratings
Customer data management / contact management8.670 Ratings00 Ratings
Workflow management8.273 Ratings00 Ratings
Opportunity management8.571 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.068 Ratings00 Ratings
Contract management6.833 Ratings00 Ratings
Interaction tracking8.065 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
63 Ratings
5% above category average
People.ai
-
Ratings
Lead management8.560 Ratings00 Ratings
Email marketing7.555 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.1
65 Ratings
6% above category average
People.ai
-
Ratings
Task management8.264 Ratings00 Ratings
Reporting8.040 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
67 Ratings
6% above category average
People.ai
-
Ratings
Pipeline visualization8.567 Ratings00 Ratings
Customizable reports7.760 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.1
71 Ratings
7% above category average
People.ai
-
Ratings
Custom fields8.171 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.6
68 Ratings
3% above category average
People.ai
-
Ratings
Single sign-on capability8.754 Ratings00 Ratings
Role-based user permissions8.566 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.8
37 Ratings
6% above category average
People.ai
-
Ratings
Social data7.836 Ratings00 Ratings
Social engagement7.736 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.1
51 Ratings
11% above category average
People.ai
-
Ratings
Marketing automation8.151 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.3
66 Ratings
12% above category average
People.ai
-
Ratings
Mobile access8.366 Ratings00 Ratings
Best Alternatives
Bigin by Zoho CRMPeople.ai
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Creatio
Creatio
Score 9.4 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMPeople.ai
Likelihood to Recommend
8.9
(79 ratings)
10.0
(13 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.6
(50 ratings)
-
(0 ratings)
Support Rating
6.9
(7 ratings)
-
(0 ratings)
User Testimonials
Bigin by Zoho CRMPeople.ai
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review
People.ai, Inc.
I've been using People.ai for a bit now, and I've been consistently impressed. I use it to track how my team is doing, how my clients are doing, and how I'm doing. I can create custom dashboards with any metric I want to see. I can set goals, and they'll track my progress towards those goals. I can set up competitions between my team, and they'll tell me who's winning and who's losing. You can share these dashboards with your team, which means that everyone can see how everyone else is doing.
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Pros
Zoho
  • Love the custom fields -- our business is unique
  • Ease of use - I don't read manuals nor watch videos...I just dig in
  • Has everything we need at the moment
  • Integrates with Google Workspace
  • Integrates with MS Office
  • Integrates with Zoho Campaigns
Read full review
People.ai, Inc.
  • Their Deal Room presents times when you are multi-threaded, engaged with executives, and have an upcoming meeting scheduled rather than stalking your reps calendar and salesforce activities.
  • They allow you to create areas performance dashboard with custom KPIs you want to measure
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Cons
Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
Read full review
People.ai, Inc.
  • People.ai has a robust platform, however, this requires sales reps to log into one more platform and the People.ai platform is not customizable for selecting what can be viewed by users. If People.ai were to make the features in their platform available in Salesforce it would be a huge win for leveraging the data they aggregate. Hoping an API will soon be on the Roadmap
  • Time Spent. People.ai uses some logic to attribute values on the "time spent" on the activities being captured. They did improve their meeting aggregations so that they were not "double counting" time when multiple meetings were booked in the same time slot for a rep. Email time spent still seems to have some errors as the time spent on emails can show in excess of the weekly working hours of the reps.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
People.ai, Inc.
No answers on this topic
Usability
Zoho
We needed to automate some of the sales process, removing time spent on admin and mundane tasks. This has enabled us to utilise more time with sales, increasing our revenue and sales since utilising this feature. With it also being easy to use, our team has onboarded the CRM into their day to day too.
Read full review
People.ai, Inc.
No answers on this topic
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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People.ai, Inc.
No answers on this topic
Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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People.ai, Inc.
The easiest comparison would be to email automation vendors like a SalesLoft, Outreach, or Groove. But People.ai doesn't have a template email send like a sequence or cadence feature you would find with them. It is more of a compliment to the email automation vendors than a competitor in my opinion. We want our SDRs to have the ability run sizable outbound campaigns so they still use Outreach. However, we deactivated the Outreach activity sync and run activity syncing through People.ai. If someone gets added into the email CC, People.ai will grab that person and create them as a contact against the matching Salesforce account. For our Sales reps, we want them to have the ability to track opens, link clicks, and send templated emails so we have them use Groove. Again, we deactivated the Salesforce sync and use People.ai syncing. This is a great way to automate the pain away from creating Opportunity Contact Roles and create all relevant contacts in Salesforce from CC's on emails to people added last minute on a calendar invite. My favorite part is how it ingests data directly from Google and doesn't allow a Sales Rep to not to sync an activity to Salesforce, it happens automagically
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Return on Investment
Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
Read full review
People.ai, Inc.
  • Time back for the whole team. We don't log calls anymore, we just work.
  • Great insight into who on your team may be wasting time with low-impact customers. This is near impossible to measure without this tool.
  • Marketing data is always current so we email the right people vs relying on my teams (Sales, Marketing, anyone) to be data stewards.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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People.ai Screenshots

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