Bigin by Zoho CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.2 out of 10
N/A
Bigin is a pipeline-centric CRM that is built and priced for small and micro businesses. Coming from the family of Zoho's customer relationship platform, Bigin is designed to help small businesses move away from spreadsheets and legacy sales tools to manage their customer relationships. The vendor presents its simple interface as easy to use even if for users who don't have a lot of CRM experience, with a feature set is flexible enough to fit any business model, priced for small business.
$9
per month
SAP Sales Cloud
Score 8.2 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Bigin by Zoho CRMSAP Sales Cloud
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
No answers on this topic
Offerings
Pricing Offerings
Bigin by Zoho CRMSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMSAP Sales Cloud
Considered Both Products
Bigin by Zoho CRM

No answer on this topic

SAP Sales Cloud
Chose SAP Sales Cloud
Since the business model was complex, it was easy to single out the products that missed any of the critical feature or extent of the customization of the need for the industry we work in and is implementing internally. The other product lagged behind the scalability to which …
Chose SAP Sales Cloud
  • Contact management
  • Lead management
  • Opportunity management
Top Pros
Top Cons
Features
Bigin by Zoho CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.5
20 Ratings
10% above category average
SAP Sales Cloud
8.0
101 Ratings
4% above category average
Customer data management / contact management8.819 Ratings8.499 Ratings
Workflow management8.419 Ratings8.299 Ratings
Opportunity management8.818 Ratings8.695 Ratings
Integration with email client (e.g., Outlook or Gmail)7.916 Ratings8.192 Ratings
Interaction tracking8.919 Ratings8.394 Ratings
Territory management00 Ratings8.187 Ratings
Contract management00 Ratings7.494 Ratings
Quote & order management00 Ratings7.991 Ratings
Channel / partner relationship management00 Ratings6.892 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
17 Ratings
10% above category average
SAP Sales Cloud
7.5
89 Ratings
1% below category average
Lead management9.116 Ratings7.388 Ratings
Email marketing7.516 Ratings7.878 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.4
18 Ratings
10% above category average
SAP Sales Cloud
7.3
95 Ratings
4% below category average
Task management8.418 Ratings7.791 Ratings
Billing and invoicing management00 Ratings6.978 Ratings
Reporting00 Ratings7.386 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.3
19 Ratings
9% above category average
SAP Sales Cloud
7.4
95 Ratings
3% below category average
Pipeline visualization8.519 Ratings6.989 Ratings
Customizable reports8.018 Ratings8.092 Ratings
Forecasting00 Ratings7.488 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.7
19 Ratings
14% above category average
SAP Sales Cloud
7.6
92 Ratings
0% above category average
Custom fields8.719 Ratings7.992 Ratings
Custom objects00 Ratings7.489 Ratings
Scripting environment00 Ratings7.980 Ratings
API for custom integration00 Ratings7.483 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
18 Ratings
2% above category average
SAP Sales Cloud
8.6
96 Ratings
3% above category average
Single sign-on capability8.615 Ratings9.092 Ratings
Role-based user permissions8.318 Ratings8.290 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.1
10 Ratings
2% below category average
SAP Sales Cloud
7.5
67 Ratings
4% above category average
Social data6.99 Ratings8.067 Ratings
Social engagement7.410 Ratings6.965 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.0
13 Ratings
11% above category average
SAP Sales Cloud
8.1
82 Ratings
13% above category average
Marketing automation8.013 Ratings8.078 Ratings
Compensation management00 Ratings8.366 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.8
18 Ratings
16% above category average
SAP Sales Cloud
8.1
82 Ratings
8% above category average
Mobile access8.818 Ratings8.182 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
SAP Sales Cloud
7.4
85 Ratings
1% below category average
Case management00 Ratings6.482 Ratings
Call center management00 Ratings7.877 Ratings
Help desk management00 Ratings7.978 Ratings
Best Alternatives
Bigin by Zoho CRMSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMSAP Sales Cloud
Likelihood to Recommend
9.0
(20 ratings)
8.5
(112 ratings)
Likelihood to Renew
9.1
(1 ratings)
9.0
(7 ratings)
Usability
7.3
(7 ratings)
6.8
(7 ratings)
Availability
-
(0 ratings)
8.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
5.9
(7 ratings)
8.8
(10 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.3
(72 ratings)
User Testimonials
Bigin by Zoho CRMSAP Sales Cloud
Likelihood to Recommend
Zoho
It's perfect for small businesses that need a tool that can be ready to run in a few days and avoid a long learning curve. If you want to integrate it with your marketing, you might need a better tool, but to be honest, I haven't really tried that yet. So, for what we do at the moment, it does 100% of the job. Let's see as we grow if we see a need to evolve to something more complex.
Read full review
SAP
SAP Sales CLoud is not useful in cases where it needs zero downtime upgrades or new monthly releases or micro frontends.Although it is great for any cloud deployments, provides a unified view for the customers. Helps in AI insights recommendations and analytics. It is also optimised for mobile . It is robust and a highly scalable cloud plaform
Read full review
Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
SAP
  • Help sales teams decide based on relevant data
  • Provide a framework to guide sales teams on activities such as status updates, customer success, sales qualification, etc
  • Reduce manual work by predictive analysis, that is, by understanding when a template can be helpful, updating a manager on a finished task, etc
Read full review
Cons
Zoho
  • Bigin by Zoho CRM fails to efficiently operate on Apple products, which serves a wider market.
  • Also, focuses on small and the growing enterprise, and I think the application can even help the big corporations.
  • Furthermore, Bigin integration is swayed on Zoho products, and its right to include other external applications.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
Read full review
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
Read full review
Reliability and Availability
Zoho
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
Read full review
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
Zoho
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Zoho
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
Read full review
Alternatives Considered
Zoho
Bigin by Zoho CRM seems to be better targeted towards the direction we want to go. I did like the feature with Liondesk with the ability to send video emails for marketing as well as the Video testing ability. I'm still talking with them regarding those 2 features as they're different, and in 2024, you need to be set yourself apart.
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SAP
We went with SAP Sales Cloud over Oracle Sales Cloud because it just clicks better with our way of doing things. SAP is like the superhero of sales software – it plays super well with all our other systems, grows with us as we get bigger, and gives us really smart insights into our sales. Plus, it's easy for our team to use, and we can tweak it to fit exactly how we work. While Oracle is good, SAP is like the perfect fit for our sales superhero team.
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Scalability
Zoho
No answers on this topic
SAP
As a cloud-based solution, SAP Sales Cloud provides the flexibility to scale resources based on demand. Organizations can easily adjust their usage and storage requirements without the need for significant infrastructure changes. SAP Sales Cloud is designed to integrate seamlessly with other SAP solutions, such as ERP systems and marketing automation tools. This integration ensures a cohesive ecosystem across various business functions, contributing to overall scalability.
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Return on Investment
Zoho
  • Through email marketing, both formal and informal discussions or communications are made.
  • Also, no losing of clients details, and when their contact is required, we never incur other costs.
  • The analytical reporting from Bigin acts as a basic software for decisions and planning.
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SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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