What users are saying about
25 Ratings
67 Ratings
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Score 8.2 out of 100
25 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.1

    Bigin by Zoho CRM

    81%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 5/5 features

    Customer data management / contact management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Workflow management

    7.6
    76%
    6 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Interaction tracking

    7.9
    79%
    6 Ratings
    N/A
    0 Ratings

    Marketing Automation

    7.1

    Bigin by Zoho CRM

    71%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Lead management

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Email marketing

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    CRM Project Management

    7.1

    Bigin by Zoho CRM

    71%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Task management

    7.1
    71%
    6 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    7.7

    Bigin by Zoho CRM

    77%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Customization

    7.3

    Bigin by Zoho CRM

    73%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Custom fields

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Security

    8.4

    Bigin by Zoho CRM

    84%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    8.6
    86%
    5 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.1
    81%
    6 Ratings
    N/A
    0 Ratings

    Social CRM

    6.7

    Bigin by Zoho CRM

    67%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 2/2 features

    Social data

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Social engagement

    6.8
    68%
    6 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    Bigin by Zoho CRM

    81%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Marketing automation

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Platform

    9.0

    Bigin by Zoho CRM

    90%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Bigin by Zoho CRM ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Bigin by Zoho CRM

    83%
    6 Ratings
    6.7

    ServiceTitan

    67%
    11 Ratings

    Usability

    8.1

    Bigin by Zoho CRM

    81%
    6 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Support Rating

    7.6

    Bigin by Zoho CRM

    76%
    6 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Likelihood to Recommend

    Zoho Corporation

    Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
    Read full review

    ServiceTitan

    LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
    Read full review

    Pros

    Zoho Corporation

    • Easy to use and operate as there are not "23 million" options, but still powerful.
    • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
    • Allows deals pipelines with fully customisable stages.
    Read full review

    ServiceTitan

    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    Read full review

    Cons

    Zoho Corporation

    • Making adjustments to some of the templates or template options are tough.
    • The ability to reach customer service can be challenging at time as it is mostly international support.
    Read full review

    ServiceTitan

    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Read full review

    Pricing Details

    Bigin by Zoho CRM

    Starting Price

    $9 per month

    Editions & Modules

    Bigin by Zoho CRM editions and modules pricing
    EditionModules
    Express$9.001
    Premier$15.002

    Footnotes

    1. per month per user
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount for annual pricing.

    ServiceTitan

    Starting Price

    $125 per technician/per month

    Editions & Modules

    ServiceTitan editions and modules pricing
    EditionModules
    ServiceTitan3981
    ServiceTitan1252

    Footnotes

    1. per month
    2. per technician/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    ServiceTitan

    No answers on this topic

    Support Rating

    Zoho Corporation

    Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
    Read full review

    ServiceTitan

    No answers on this topic

    Alternatives Considered

    Zoho Corporation

    Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
    Read full review

    ServiceTitan

    No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    ServiceTitan

    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Read full review

    Screenshots

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