What users are saying about
12 Ratings
26 Ratings
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Score 8.8 out of 100
12 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Bigin by Zoho CRM

Choosing Bigin by Zoho CRM is a good option if you are a growing small or medium-sized company with a hard time managing Google Sheets, as it is less cluttered than other CRMs and makes it easier to manage deals with little automation.
Achir saxena | TrustRadius Reviewer

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Bigin by Zoho CRM
9.5
ServiceTitan
Customer data management / contact management
Bigin by Zoho CRM
10.0
ServiceTitan
Workflow management
Bigin by Zoho CRM
9.0
ServiceTitan
Opportunity management
Bigin by Zoho CRM
9.5
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Bigin by Zoho CRM
9.5
ServiceTitan
Interaction tracking
Bigin by Zoho CRM
9.5
ServiceTitan

Marketing Automation

Bigin by Zoho CRM
9.5
ServiceTitan
Lead management
Bigin by Zoho CRM
10.0
ServiceTitan
Email marketing
Bigin by Zoho CRM
9.0
ServiceTitan

CRM Project Management

Bigin by Zoho CRM
9.5
ServiceTitan
Task management
Bigin by Zoho CRM
9.5
ServiceTitan

CRM Reporting & Analytics

Bigin by Zoho CRM
9.8
ServiceTitan
Pipeline visualization
Bigin by Zoho CRM
9.5
ServiceTitan
Customizable reports
Bigin by Zoho CRM
10.0
ServiceTitan

Customization

Bigin by Zoho CRM
9.0
ServiceTitan
Custom fields
Bigin by Zoho CRM
9.0
ServiceTitan

Security

Bigin by Zoho CRM
9.8
ServiceTitan
Single sign-on capability
Bigin by Zoho CRM
9.5
ServiceTitan
Role-based user permissions
Bigin by Zoho CRM
10.0
ServiceTitan

Social CRM

Bigin by Zoho CRM
10.0
ServiceTitan
Social data
Bigin by Zoho CRM
10.0
ServiceTitan
Social engagement
Bigin by Zoho CRM
10.0
ServiceTitan

Integrations with 3rd-party Software

Bigin by Zoho CRM
9.0
ServiceTitan
Marketing automation
Bigin by Zoho CRM
9.0
ServiceTitan

Platform

Bigin by Zoho CRM
9.5
ServiceTitan
Mobile access
Bigin by Zoho CRM
9.5
ServiceTitan

Pros

Bigin by Zoho CRM

  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Hildah Kay | TrustRadius Reviewer

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Cons

Bigin by Zoho CRM

  • Call lag needs fixing; I hate when we're stuck in middle of the conversation
  • Zoho products are seamless to integrate with, but other software is inconvenient, with less documentation there
Achir saxena | TrustRadius Reviewer

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Usability

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Bigin by Zoho CRM operates easily, as most of the features are automated, and there is a full guide for that. Also, Bigin allows customization of most of the activities, which ensures that results attained are specific and practical to interpret. The customer assistance notion from Bigin is always right, as they completely make a follow up concerning the new clients. Lastly, Bigin through social site engagement, the software learns what bothers or matters to the clients
Hildah Kay | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Bigin by Zoho CRM

Bigin by Zoho CRM 9.5
Based on 2 answers
Almost every task you need to learn about has a large amount of documentation available. However, my rating is based on my recent interaction with the developer. Although I was satisfied with the service, I deducted one point since getting them on the phone took me three to four days.
Achir saxena | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Bigin by Zoho CRM

Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
Hildah Kay | TrustRadius Reviewer

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Return on Investment

Bigin by Zoho CRM

  • Better prospect data management; not missing any important contact information
  • Time saver--It has both email and calling capabilities, so switching between applications isn't necessary anymore
  • Increased productivity by speeding up closing deals
Achir saxena | TrustRadius Reviewer

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Screenshots

Pricing Details

Bigin by Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bigin by Zoho CRM Editions & Modules

Edition
Express$7.001
  1. per user
Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bigin by Zoho CRM
9.5
ServiceTitan
8.6

Usability

Bigin by Zoho CRM
9.5
ServiceTitan

Support Rating

Bigin by Zoho CRM
9.5
ServiceTitan

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