Bigin by Zoho CRM vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
ServiceTitan
Score 8.3 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
Bigin by Zoho CRMServiceTitan
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
Bigin by Zoho CRMServiceTitan
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details20% discount for annual pricing.
More Pricing Information
Features
Bigin by Zoho CRMServiceTitan
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.5
26 Ratings
10% above category average
ServiceTitan
-
Ratings
Customer data management / contact management8.823 Ratings00 Ratings
Workflow management8.424 Ratings00 Ratings
Opportunity management8.824 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.922 Ratings00 Ratings
Contract management8.21 Ratings00 Ratings
Interaction tracking8.924 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
21 Ratings
9% above category average
ServiceTitan
-
Ratings
Lead management9.120 Ratings00 Ratings
Email marketing7.519 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.5
22 Ratings
11% above category average
ServiceTitan
-
Ratings
Task management8.522 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.3
25 Ratings
9% above category average
ServiceTitan
-
Ratings
Pipeline visualization8.625 Ratings00 Ratings
Customizable reports7.923 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.7
25 Ratings
14% above category average
ServiceTitan
-
Ratings
Custom fields8.725 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
24 Ratings
2% above category average
ServiceTitan
-
Ratings
Single sign-on capability8.619 Ratings00 Ratings
Role-based user permissions8.424 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.9
13 Ratings
5% below category average
ServiceTitan
-
Ratings
Social data6.712 Ratings00 Ratings
Social engagement7.212 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
17 Ratings
13% above category average
ServiceTitan
-
Ratings
Marketing automation8.217 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
24 Ratings
17% above category average
ServiceTitan
-
Ratings
Mobile access8.924 Ratings00 Ratings
Best Alternatives
Bigin by Zoho CRMServiceTitan
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMServiceTitan
Likelihood to Recommend
9.0
(26 ratings)
7.8
(12 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
5.9
(7 ratings)
-
(0 ratings)
User Testimonials
Bigin by Zoho CRMServiceTitan
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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ServiceTitan
Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
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ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
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ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Likelihood to Renew
Zoho
Because it is good.
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ServiceTitan
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
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ServiceTitan
No answers on this topic
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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ServiceTitan
No answers on this topic
Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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ServiceTitan
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board