What users are saying about
67 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 3.5 out of 100

Feature Set Ratings

  • Bigin by Zoho CRM ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
  • Tour de Force CRM ranks higher in 2 feature sets: CRM Reporting & Analytics, Security

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
6.4

Tour de Force CRM

64%
Tour de Force CRM ranks higher in 5/8 features

Customer data management / contact management

8.6
86%
6 Ratings
10.0
100%
1 Rating

Workflow management

7.6
76%
6 Ratings
N/A
0 Ratings

Opportunity management

8.6
86%
5 Ratings
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
1.0
10%
1 Rating

Interaction tracking

7.9
79%
6 Ratings
7.0
70%
1 Rating

Territory management

N/A
0 Ratings
10.0
100%
1 Rating

Quote & order management

N/A
0 Ratings
5.0
50%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
2.0
20%
1 Rating

Marketing Automation

7.1

Bigin by Zoho CRM

71%
4.0

Tour de Force CRM

40%
Bigin by Zoho CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
7.0
70%
1 Rating

Email marketing

6.6
66%
6 Ratings
1.0
10%
1 Rating

CRM Project Management

7.1

Bigin by Zoho CRM

71%
3.7

Tour de Force CRM

37%
Tour de Force CRM ranks higher in 2/3 features

Task management

7.1
71%
6 Ratings
1.0
10%
1 Rating

Billing and invoicing management

N/A
0 Ratings
7.0
70%
1 Rating

Reporting

N/A
0 Ratings
3.0
30%
1 Rating

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.0
80%
1 Rating

Customizable reports

7.4
74%
6 Ratings
8.0
80%
1 Rating

Forecasting

N/A
0 Ratings
8.0
80%
1 Rating

Customization

7.3

Bigin by Zoho CRM

73%
6.0

Tour de Force CRM

60%
Bigin by Zoho CRM ranks higher in 1/2 features

Custom fields

7.3
73%
6 Ratings
6.0
60%
1 Rating

API for custom integration

N/A
0 Ratings
6.0
60%
1 Rating

Security

8.4

Bigin by Zoho CRM

84%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

8.6
86%
5 Ratings
10.0
100%
1 Rating

Role-based user permissions

8.1
81%
6 Ratings
9.0
90%
1 Rating

Social CRM

6.7

Bigin by Zoho CRM

67%

Tour de Force CRM

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
N/A
0 Ratings

Social engagement

6.8
68%
6 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
3.0

Tour de Force CRM

30%
Bigin by Zoho CRM ranks higher in 1/1 features

Marketing automation

8.1
81%
5 Ratings
3.0
30%
1 Rating

Platform

9.0

Bigin by Zoho CRM

90%
8.0

Tour de Force CRM

80%
Bigin by Zoho CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
8.0
80%
1 Rating

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
5.5

Tour de Force CRM

55%
Tour de Force CRM ranks higher in 2/2 features

Case management

N/A
0 Ratings
8.0
80%
1 Rating

Help desk management

N/A
0 Ratings
3.0
30%
1 Rating

Attribute Ratings

  • Bigin by Zoho CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
7.0

Tour de Force CRM

70%
1 Rating

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings

Tour de Force CRM

N/A
0 Ratings

Support Rating

7.6

Bigin by Zoho CRM

76%
6 Ratings

Tour de Force CRM

N/A
0 Ratings

Likelihood to Recommend

Zoho Corporation

Because Bigin by Zoho CRM focuses more on individualized customer interactions and join that result in relationship prospect growth and sales, it is a good fit for smaller companies of all stripes. It provides you with a taste of Zoho's mass CRM as well. The beginning of your CRM journey
Read full review

Tour de Force, Inc.

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Read full review

Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
Read full review

Tour de Force, Inc.

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Read full review

Cons

Zoho Corporation

  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
Read full review

Tour de Force, Inc.

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Read full review

Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Tour de Force CRM

Starting Price

$0

Editions & Modules

Tour de Force CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    Zoho Corporation

    A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
    Read full review

    Tour de Force, Inc.

    No answers on this topic

    Support Rating

    Zoho Corporation

    Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
    Read full review

    Tour de Force, Inc.

    No answers on this topic

    Alternatives Considered

    Zoho Corporation

    Bigin by Zoho CRM captures opportunities, and gives the company ways to tap and work towards making them more effective. Also, Bigin integrates/connect with the customers emails, making it friendly or simple to communicate with them immediately. Bigin introduced the single sign on procedure, which boosts the security of the entire system and ensure no attacks in any form.
    Read full review

    Tour de Force, Inc.

    Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
    Read full review

    Return on Investment

    Zoho Corporation

    • The lead conversion right from prospects to revenue generation has increased in our organization.
    • Previously the conversion rate was around 40%, now the efficiency has increased.
    Read full review

    Tour de Force, Inc.

    • Better customer visibility.
    • We have better customer rating for finding top and bottom customers based on orders.
    Read full review

    Screenshots

    Add comparison