Bigin by Zoho CRM vs. Zoho Campaigns

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.3 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Zoho Campaigns
Score 7.8 out of 10
N/A
Zoho Campaigns is an email marketing and social networking campaigning tool for smaller companies that helps create, send, and track effective email campaigns. It features list management and segmentation, A/B Testing, tracking and reporting, automation, and mobile campaign management.
$0
Pricing
Bigin by Zoho CRMZoho Campaigns
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Forever Free
$0
Standard Plan
$3 for 500 contacts
per month
Professional Plan
$4.5 for 500 contacts
per month
Pay as you go
$14 for 500 contacts
Offerings
Pricing Offerings
Bigin by Zoho CRMZoho Campaigns
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMZoho Campaigns
Considered Both Products
Bigin by Zoho CRM
Chose Bigin by Zoho CRM
Our needs were basically two: to keep track of our offers and to be able to send emails in a more automated and massive way. Considering these two needs, we evaluate several platforms (Mailchimp, Monday, ZohoCRM...). All of them met our needs, but Bigin by Zoho CRM was clearly …
Chose Bigin by Zoho CRM
The feature of Imap for emails and also ease of use interface is the resaon to look at Bigin as against Zoho CRM.
Chose Bigin by Zoho CRM
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of …
Chose Bigin by Zoho CRM
The other Zoho products we have investigated or are using are complimentary to Bigin, and extend the capability for engagement with our clients. Campaigns provides email campaign capability, Social is used to schedule and maned social media posts, and Forms is used for data …
Zoho Campaigns

No answer on this topic

Top Pros
Top Cons
Features
Bigin by Zoho CRMZoho Campaigns
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
33 Ratings
4% above category average
Zoho Campaigns
-
Ratings
Customer data management / contact management8.730 Ratings00 Ratings
Workflow management8.431 Ratings00 Ratings
Opportunity management8.731 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)8.029 Ratings00 Ratings
Contract management5.68 Ratings00 Ratings
Interaction tracking8.831 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.3
28 Ratings
9% above category average
Zoho Campaigns
-
Ratings
Lead management9.027 Ratings00 Ratings
Email marketing7.625 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.4
28 Ratings
2% below category average
Zoho Campaigns
-
Ratings
Task management8.328 Ratings00 Ratings
Reporting6.65 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
32 Ratings
6% above category average
Zoho Campaigns
-
Ratings
Pipeline visualization8.432 Ratings00 Ratings
Customizable reports7.728 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.6
32 Ratings
13% above category average
Zoho Campaigns
-
Ratings
Custom fields8.632 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.5
31 Ratings
2% above category average
Zoho Campaigns
-
Ratings
Single sign-on capability8.626 Ratings00 Ratings
Role-based user permissions8.430 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.8
18 Ratings
7% below category average
Zoho Campaigns
-
Ratings
Social data6.617 Ratings00 Ratings
Social engagement7.017 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.2
23 Ratings
14% above category average
Zoho Campaigns
-
Ratings
Marketing automation8.223 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
31 Ratings
17% above category average
Zoho Campaigns
-
Ratings
Mobile access8.931 Ratings00 Ratings
Email & Online Marketing
Comparison of Email & Online Marketing features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Zoho Campaigns
5.3
25 Ratings
41% below category average
WYSIWYG email editor00 Ratings4.024 Ratings
Dynamic content00 Ratings7.225 Ratings
Ability to test dynamic content00 Ratings5.722 Ratings
Landing pages00 Ratings3.517 Ratings
A/B testing00 Ratings4.821 Ratings
Mobile optimization00 Ratings6.623 Ratings
Email deliverability reporting00 Ratings4.125 Ratings
List management00 Ratings7.424 Ratings
Triggered drip sequences00 Ratings4.219 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Zoho Campaigns
6.0
25 Ratings
25% below category average
Dashboards00 Ratings4.924 Ratings
Standard reports00 Ratings6.625 Ratings
Custom reports00 Ratings6.521 Ratings
Pre-Send Testing
Comparison of Pre-Send Testing features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Zoho Campaigns
4.5
3 Ratings
59% below category average
URL Validation00 Ratings3.13 Ratings
Link Tracking00 Ratings3.93 Ratings
Image Validation00 Ratings6.53 Ratings
Inbox Display00 Ratings3.93 Ratings
Email Accessibility Tools00 Ratings4.83 Ratings
Email Previews00 Ratings4.73 Ratings
Best Alternatives
Bigin by Zoho CRMZoho Campaigns
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
VerticalResponse
VerticalResponse
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
VerticalResponse
VerticalResponse
Score 10.0 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Emma by Marigold
Emma by Marigold
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMZoho Campaigns
Likelihood to Recommend
9.0
(33 ratings)
6.8
(25 ratings)
Likelihood to Renew
9.1
(1 ratings)
10.0
(1 ratings)
Usability
7.3
(7 ratings)
-
(0 ratings)
Support Rating
5.9
(7 ratings)
-
(0 ratings)
User Testimonials
Bigin by Zoho CRMZoho Campaigns
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review
Zoho
It is well suited in scenarios:
  1. Well-defined static list with proper info.
  2. Not building email templates from scratch
  3. Litmus testing involved
  4. Easy to use simple automation journeys involved
Not well-suited scenarios:
  1. Complex Customer journeys
  2. Dynamic content involved
  3. Integration with other products other than the ZOHO suite
  4. Testing API limits
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
Zoho
  • The best thing about this software is its integration with G-suite.
  • It's user interface is so easy that any user can learn it quickly. And it is very easy to operate.
  • It helps users to engage subscribers via various social media platforms.
  • It allows users to compare various email campaigns.
Read full review
Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
Read full review
Zoho
  • Zoho should start by throwing this tool in the trash and then recreate it from scratch. There are so many flaws I would be here all year trying to list them all. Start by the fact that creating templates is an absolute nightmare. You'll find over and over again that something that should be easily executed can't be done. It is NOT a plug and play program. Everything is trial and error.
  • The reporting SUCKS bad. It gives you basics, but if you want any real insights... I have to export all my data into my own spreadsheets to compare results from multiple campaigns.
  • Customer service is B.A.D. You'll spend HOURS upon HOURS with a tech support team that knows less than you. The only time anything gets accomplished is when you work with a programmer. BUT, you'll seriously waste 1-2 hours explaining a problem to someone who is only taking notes. You'll get so frustrated when they try to show you how they think it works and you respond with... "I know how this works because I have used it for a year - the problem is that it stopped working the way it always did before. They will argue with you. You will respond accordingly. They will close tickets without resolution. Speaking of tickets, you'll never get one. They say they will take care of it and a week later you will follow-up and no one will have any idea what is going on. You'll start from scratch and be even more frustrated. You will learn to "fix" it on your own or deal with it, broken.
  • After two years, I'm still not sure if my emails even make it to an inbox. When asked, you'll be told that you need to write better subject lines. I call bull****. Don't rely on this product to deliver your email. And don't question Zoho, as it will always be your fault.
  • You can't use this tool to send to ANY group email addresses. You can't even override the system. I have a lot of clients that use info@xxx.com or sales@xxx.com, etc. and I have to send them personal emails since this will not allow them to be sent. They say it is to protect them from getting blacklisted. I call bull**** again.
  • The templates offered by the system are crap - unless you only send holiday emails. Not a large selection of just generic templates. You'll be pulling your hair out trying to use their builder to create your own. In the end, you'll end up sending emails with nothing "pretty" about them.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
Zoho
Because I am a single user organization and the subscription is free for up to 3 users.
Read full review
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review
Zoho
No answers on this topic
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Zoho
No answers on this topic
Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review
Zoho
Zoho Campaigns is not for beginners to email marketing, but it’s an excellent choice for those who want to send out a lot of emails with few restrictions and great reporting. It’s a no-brainer if you’re already a Zoho user, as Campaigns is included in Zoho One subscriptions and integrates nicely with other Zoho apps.
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Return on Investment
Zoho
  • Reaching more possible customers quickly and with less effort. The fact of being able to automate sending to our contact database, which has previously been tagged and categorized, has allowed us to send information in a more agile way (previously we simply used Outlook, without any type of automation).
  • Automatically consulting all the email history you have with any of the contacts has allowed us to be more efficient and avoid duplication in communications.
  • The process of implementing and integrating Bigin in our company, although it was not difficult, we found some difficulties to synchronize the database loaded in Bigin by Zoho CRM with our Office365 account.
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Zoho
  • It allows us to communicate with all our customers or lists together or individually, and to track how successful our campaigns are.
  • Customer Service is a target area of why we use Zoho Campaigns, and it meets our needs greatly.
  • To date we have not really measured the ROI or impact that Zoho Campaigns has on our marketing efforts but with this product it certainly has the means to do such.
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ScreenShots

Bigin by Zoho CRM Screenshots

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Zoho Campaigns Screenshots

Screenshot of Template editorScreenshot of Real-time analyticsScreenshot of List managementScreenshot of Send time optimizationScreenshot of Automation—WorkflowsScreenshot of Dashboard