What users are saying about
1 Rating
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1 out of 100

Likelihood to Recommend

Bigleaf

Bigleaf is great for getting good performance out of two mediocre ISPs. Bigleaf is great for getting the combined bandwidth of two or more ISPs without having to subscribe to higher tiers with the ISP. I can't imagine Bigleaf would do much good for a business with only one ISP. Reporting with Bigleaf is helpful in documenting any issues with an ISP - I can show an ISP performance history if we experience a problem.
Anonymous | TrustRadius Reviewer

SD-WAN Concierge

The underlying product (Velocloud) is not the issue, Windstream is. Anything this company touches turns to crap.
Anonymous | TrustRadius Reviewer

Pros

Bigleaf

  • Does not add a security layer - We have our own security layer and did not want an additional one.
  • Combines bandwidth from multiple ISPs to provide a bigger pipe.
Anonymous | TrustRadius Reviewer

SD-WAN Concierge

  • Failover is easy, no single point of failure, provided you have the bandwidth.
Anonymous | TrustRadius Reviewer

Cons

Bigleaf

  • I can't think of anything to add here. It perfectly meets our needs!
Anonymous | TrustRadius Reviewer

SD-WAN Concierge

  • While the product may work decently once implemented, Windstream is a constant roadblock.
  • Trouble issues need to be escalated before people will bother to work on them.
Anonymous | TrustRadius Reviewer

Support Rating

Bigleaf

Bigleaf 10.0
Based on 1 answer
Any time we've had a problem, Bigleaf support has been readily available in English. Support seems competent, and when one hardware device failed we were quickly provided with a replacement
Anonymous | TrustRadius Reviewer

SD-WAN Concierge

No score
No answers yet
No answers on this topic

Alternatives Considered

Bigleaf

Bigleaf doesn't add a security layer. Competitors we looked at all bundled in security from Cisco or Fortinet, and we didn't want to learn another product and have a competing security layer. With Bigleaf we are able to leverage our existing security solution.
Anonymous | TrustRadius Reviewer

SD-WAN Concierge

No answers on this topic

Return on Investment

Bigleaf

  • Bigleaf has dramatically improved our internet uptime and provides metrics to track that.
  • Bigleaf protects our internet performance by balancing ISPs so we don't experience poor performance when one ISP has a problem.
Anonymous | TrustRadius Reviewer

SD-WAN Concierge

  • One outage on our main site cost over 500K in lost revenue for a day, Windstream was unapologetic for failing to set a QOS policy right during cutover.
  • We needed to get a building re-wired to get the install at one location going. Windstream said, let us quote it... It took them 2 months to get us a quote that was 4x higher than a local provider. Thankfully, this didn't impact the deployment schedule.
Anonymous | TrustRadius Reviewer

Pricing Details

Bigleaf

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SD-WAN Concierge

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison