BigPanda vs. ManageEngine OpManager

If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.

Incentivized

Organizations are more wanting to have a Hybrid model, few organizations are moving to a 100% Cloud model. Doing so, Infrastructure monitoring i.e. ensuring Performance and Availability is catering to Internal/External client SLA is the utmost priority. OpManager captures Performance and Availability regardless of Hybrid and/or Cloud.

Incentivized

• Alert correlation feature helps in grouping similar alerts together
• Alert Enrichment to enhance the data after it arrives on the tool
• Integration with multiple tools
• The console is very user friendly and provides ease of administration

Incentivized

• Device uptime and status is clearly visible in the dashboard
• Notification Profiles allow us to be immediately notified when any monitored devices are in an error state or exceeding thresholds
• Installation, configuration, and deployment of this solution are straightforward and well documented

• Tool should have a feature to query the data
• The dashboard feature needs improvement
• It should have a dark mode

Incentivized

• Improve the reporting module, which allows for a better cross-checking of information
• Greater flexibility when building dashboards
• Improve the scope of the NFA add ons, since it is integrated into the Opmanager and provides fewer options than the one installed independently

Incentivized

This product works very well for our organization, and it would be hard to not have a tool like this going forward

All in one solution, easy to deploy and use. Web and mobile access.

Incentivized

The support is generally good with options of live chat, e-mail, or call-in support. Support inquires via e-mail are responded to quickly and they are good about remoting in to assist if it should come to this without having to jump through hoops

TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.

Incentivized

ManageEngine OPManager has already made its place in the market as compared to other tools available due to following reasons - 1. Monitoring capabilities for almost every infrastructure types such as Network, Servers, Virtualization etc 2. Medium Licensing Cost and not that aggressively increasing every year. 3. Good Support and steady pace of growth and marketing.

Incentivized

• BIgPanda is very easy to implement and use
• Better than the previous tool, provides more functionality
• BIgPanda's alert enrichment feature very helpful

Incentivized

• If you provide OpManager with the device credentials, it will take care of the rest. This lessens involvement in setup and decreases time to turn up.
• OpManager is a tool that keeps you informed at any time of the day or night about the status of any device included in the library.
• OpManager is scalable and fits perfectly to any small business or large enterprise.

Incentivized