BigPanda vs. Symantec Server Management Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BigPanda
Score 8.0 out of 10
N/A
BigPanda is designed to enable enterprise IT to intelligently automate and scale service operations to meet the complex demands of the modern datacenter. The vendor says their algorithmic service operations platform turns IT noise from fragmented clouds, teams, applications and monitoring tools into actionable insights to speed the resolution of IT incidents. Customers include Intel, Workday, News Corp, Macy’s and Cisco.N/A
Symantec Server Management Suite
Score 7.0 out of 10
N/A
The Symantec Server Management Suite is an option for automating the management of servers and deployments.N/A
Pricing
BigPandaSymantec Server Management Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BigPandaSymantec Server Management Suite
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
BigPandaSymantec Server Management Suite
Small Businesses
Sentry
Sentry
Score 8.8 out of 10
Pulseway
Pulseway
Score 8.9 out of 10
Medium-sized Companies
Sentry
Sentry
Score 8.8 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.2 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BigPandaSymantec Server Management Suite
Likelihood to Recommend
9.0
(1 ratings)
7.0
(2 ratings)
User Testimonials
BigPandaSymantec Server Management Suite
Likelihood to Recommend
BigPanda
If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.
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Broadcom
The SMP suite is great at what it does, but it can be very complicated to learn how to get it to do what you want. It's a beast! However, when you learn how to the things you want to do, it comes as second nature and you complete them like they're supposed to be done that way. A lot of these things are done to be able to be completed a number of different ways. Take Patch Management, you can deploy patches automatically, via Jobs, or via the "Start Software Update Cycle Now" link in the SMP Agent!
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Pros
BigPanda
  • Alert correlation feature helps in grouping similar alerts together
  • Alert Enrichment to enhance the data after it arrives on the tool
  • Integration with multiple tools
  • The console is very user friendly and provides ease of administration
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Broadcom
  • Software deployment through policy
  • Engage with customers for feedback
  • Understands the future needs of customers
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Cons
BigPanda
  • Tool should have a feature to query the data
  • The dashboard feature needs improvement
  • It should have a dark mode
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Broadcom
  • The SMP solution is a beast. Each piece is complicated in itself let alone how everything ties together!
  • There is plenty of documentation online on how to perform a specific task, but you need to pay attention to what VERSION the article is written for. I've been halfway through implementing something only to hit a roadblock since I'm running a newer version and the option the article says to click on doesn't exist anymore...
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Alternatives Considered
BigPanda
TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.
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Broadcom
The decision to use Symantec was not my own but I believe it competes well against other products such as SCCM offering more features.
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Return on Investment
BigPanda
  • BIgPanda is very easy to implement and use
  • Better than the previous tool, provides more functionality
  • BIgPanda's alert enrichment feature very helpful
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Broadcom
  • Being able to report on the majority of things you want all from one interface, makes it really easy to get the results you want.
  • Because my employer didn't provide training, it took working with support, reading technical documentation, and just playing around on my own to learn how to do certain things.
  • I've had a lot of help from the SMP Support staff and they're great people and very helpful!
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ScreenShots