What users are saying about
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Top Rated
32 Ratings
5 Ratings

BigTime Software

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Top Rated
32 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

BigTime Software

The best use that we could give to this consulting tool would be the intention of streamlining and maximizing the workflow; [BigTime Software] allowing us to perform tasks simultaneously [and increases] the profitability of the service.

I can't imagine a scenario where someone could misuse this tool.
Tommy Parker | TrustRadius Reviewer

SherpaDesk

[It's] well suited for cloud support applications as there's no installation or maintenance required.
Cengiz Ucar | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

BigTime Software
SherpaDesk
8.8
Organize and prioritize service tickets
BigTime Software
SherpaDesk
8.0
Subscription-based notifications
BigTime Software
SherpaDesk
10.0
ITSM collaboration and documentation
BigTime Software
SherpaDesk
6.8
Ticket creation and submission
BigTime Software
SherpaDesk
9.0
Ticket response
BigTime Software
SherpaDesk
10.0

Self Help Community

BigTime Software
SherpaDesk
8.0
External knowledge base
BigTime Software
SherpaDesk
8.0
Internal knowledge base
BigTime Software
SherpaDesk
8.0

Multi-Channel Help

BigTime Software
SherpaDesk
8.7
Customer portal
BigTime Software
SherpaDesk
9.1
Email support
BigTime Software
SherpaDesk
8.0
Help Desk CRM integration
BigTime Software
SherpaDesk
9.1

Pros

BigTime Software

  • Invoice Style and detail..Bigtime allows the user the ability to choose more of what you need to appear on your invoice with its window options.
  • Phase/Percentage Billing; ease of adding additional phases to a project mid-project; clearly identifying Retainers
  • Support Team- In particular Melissa D and Lina Z...Par Excellent on the Teams
  • WHIP/Reports/Review of Invoices just make the entire billing process a BREEZE has cut my time frame in half, a Incredible help in this Season of Remote Work Environment that we are adapting to.
Anonymous | TrustRadius Reviewer

SherpaDesk

  • Ticketing is very fast & easy
  • Tracking time is fast
Anonymous | TrustRadius Reviewer

Cons

BigTime Software

  • I would like the platform to save information in its database of the clients with whom we perform any type of professional service.
  • I would also like to see the bank reconciliation option implemented.
  • Among the aspects that I do not like about this tool, [is] that its user interface is not so intuitive, which means that we have to open several tabs to find the information we are looking for.
Tommy Parker | TrustRadius Reviewer

SherpaDesk

  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
Jessica Piper | TrustRadius Reviewer

Usability

BigTime Software

BigTime Software 7.3
Based on 1 answer
Staff adapted to the new timesheets immediately. The invoice platform is nice and tracking WIP is great!
Anonymous | TrustRadius Reviewer

SherpaDesk

No score
No answers yet
No answers on this topic

Support Rating

BigTime Software

BigTime Software 8.2
Based on 5 answers
The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.
Heather Brumbaugh | TrustRadius Reviewer

SherpaDesk

SherpaDesk 9.0
Based on 1 answer
I have not had to contact them very many times, but any instances I have, have been very positive. I like the personalized one-on-one nature of the help they provide to each of their customers. They pay attention to what your issue or issues are and help follow that through.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BigTime Software

While they have similar capabilities, our main reason for switching to BigTime Software was that Harvest could not reconcile expenses and labor hours into one budget line item, which threw off entire project budgets. In this regard, BigTime Software is more accurate and a much more powerful tool. While it's not as intuitive or aesthetically appealing, BigTime Software is a much better fit for our business.
Anonymous | TrustRadius Reviewer

SherpaDesk

When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
Anonymous | TrustRadius Reviewer

Return on Investment

BigTime Software

  • Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
  • From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.
Bobak Tehrany, P.E., PTOE | TrustRadius Reviewer

SherpaDesk

  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
Cengiz Ucar | TrustRadius Reviewer

Screenshots

Pricing Details

BigTime Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BigTime Software Editions & Modules

Edition
Express$101
Pro$401
Premier$301
  1. User per Month
Additional Pricing Details

SherpaDesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SherpaDesk Editions & Modules

Edition
1st Tech Free$01
Adventure Package$391
  1. per agent
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigTime Software
8.1
SherpaDesk
9.0

Usability

BigTime Software
7.3
SherpaDesk

Support Rating

BigTime Software
8.2
SherpaDesk
9.0

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