I'd like to start by saying, I rarely give 10's on anything, almost always 9's, the main reason for my 10 rating is the support I've received from this team/company. BigTime Software has been well suited for our company b/c it's giving a window into the project budget and time frames to our Project Managers to proactively manage their projects and look for areas to improve and celebrate with support staff. I would say efficiency in time management. BigTime Software is not an accounting software and I love that about it. We were looking for a tool for staff to manage their projects and stay on budget and track time and generate invoices all in one place and we've found that with BigTime Software.
I can prescribe Worksection for computerized offices, for organizations that consider the season of their representatives and who pitch time to their clients
I like adaptable assignments and subtasks, extended security for errands and remarks (since we are working with our customers inside Worksection) and inherent clock with hourly rates.
Worksection encourages us to break down complex undertaking into assignments and subtasks, set due dates and control time spent.
We additionally share reports from Worksection to our customers, it encourages us to assemble straightforward relations with our customers. What's more, we figure pay for our representative in view of these reports.
For some types of projects, we are unable to use BigTime's invoicing feature. It would be nice if we could further customize invoices to fit our needs. We still have to use Quickbooks to complete certain invoices.
Being able to create Purchase Orders in BigTime would be extremely useful to us. We currently use Quickbooks for this.
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Unfortunately there is no work area customer, it would be exceptionally valuable. Continually fixing to the Internet, extremely awkward when it isn't. I have this happens all the time. I'm sitting tight for new forms and I trust that I won't be disillusioned.
Overall most areas of the software are easy to use. I tend to spend a lot of time in analytics and reports. Those are not as user friendly, in my opinion, and could use some improvements. I think it just takes time to get familiar with where items are stored in the program and what changes affect what.
The support is amazing! They are always available through the chat interface in the program. Each support person has fully answered my questions the first time. I have had a positive experience with each inquiry. It is very important to me that I am able to get instant access to help so that I can make the most of the software and all of its capabilities.
I touched on this briefly, in another survey section, but my implementation manager, Kevin, was exceptional. The actual implementation process took 3 months, not 1 before I was comfortable rolling it out to staff. We also had to wait/schedule time and coordinate for our custom xml. invoice to be generated and in a place we felt comfortable sending it out to clients. In the end I was very satisfied, but during the first few months it was challenging.
I liked the client management, but it didn't do time tracking, billing or syncing with quickbooks. It was too robust for my needs. I tried it for the client management and thought I might use it along with bigtime, but it was too cumbersome and would involve too much double entry. And it didn't track time or bill which are necessary functions
I like flexible tasks and subtasks, expanded privacy for tasks & comments (because we are working with our clients inside Worksection) and built-in timer with hourly rates. Worksection helps us to decompose complex project into tasks and subtasks, set deadlines and control time spent.
The product is useful for faster billing and efficient timesheet logs. I do like the report features however there are many options and can be overwhelming for the user. It is most helpful to set up reports speaking to an agent to ensure the right fields are set, etc.
Before BigTime, we were using Excel to track everything, creating invoices, and run reports. Getting on BigTime has saved us tons of time and effort which equates to dollars saved on labor.
From a legal standpoint, BigTime has allowed us to be organized and prepared in the event we would need to present financial details to anyone.
With this application, we have essentially enhanced the nature of our work, because everything is organized and reasonable. It is exceptionally advantageous that we can interface the customer to Worksection, which streamlines activities.
Incredible cost. The greatest arrangement of 250 GB and a boundless number of "ventures", "organizations" and "individuals" on the record, makes this program the most beneficial - now it is $120 every month, considering the markdown when paying yearly. This is finished opportunity and trustworthiness - lead somewhere around 10 distinct organizations and 1000 individuals.
